Future of Diamond Club, READ THIS - Summary of official information : More updates
Dec 25, 2011, 4:58 am
#1
Moderator: British Airways Executive Club, Marriott Bonvoy
Original Poster
Join Date: May 2006
Location: Englandshire
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Posts: 16,032
Future of Diamond Club, READ THIS - Summary of official information : More updates
We will use this thread to post the official statements and officially verified information regarding the future of Diamond Club.
This thread will remain locked and stickied for ease of reference.
This thread will remain locked and stickied for ease of reference.
Last edited by GoldCircle; Mar 30, 2012 at 2:28 pm
Mar 30, 2012, 2:21 pm
#2
Join Date: Mar 2002
Location: DUB - Ireland
Programs: EI-GCE, BD-G, BA-G, A3*G, TK*G, FB-G, HH-G, Hyatt-Dia
Posts: 8,527
Originally Posted by Wolfgang Prock Schauer, CEO British Midland Airways
I am pleased to advise you that the EU Competition Authority has today approved the sale of bmi to IAG. This is one of the major pre-requisites of the transaction and will enable the completion of the purchase to take place.
Today's successful outcome is the result of months of hard work. I would personally like to thank those who contributed to the process and to all of you for continuing to provide a safe and customer focused operation. As you know, a completion of the sale to IAG is regarded as fundamental to the future of our business, so today’s news signifies an important milestone for bmi.
In terms of next steps, we will work with Lufthansa and IAG to fulfil all the necessary pre-requisites of the sale and we are now working towards a completion date of around 20th April. From this date IAG will be our new owners and we would no longer be part of the Lufthansa Group. As previously communicated, we will continue to operate our summer 2012 schedule as planned.
We know that you are waiting for more information regarding integration plans and what these plans will mean for you. The integration roadmap is being finalised and it will be shared with you during the consultation process which will start shortly. Our business will undergo major changes during the integration process and this is necessary in order to achieve the synergies needed to make the business viable.
With respect to bmi Regional and bmibaby, both businesses have attracted interest from potential buyers and discussions continue. For both airlines, the sales efforts will continue and the summer schedule will operate as currently planned. If the airlines become part of the IAG transaction there are no plans to integrate them into BA.
Originally Posted by IAG Press Release
RNS Number : 5272A
International Cons Airlines Group
30 March 2012
REGULATORY APPROVAL FOR BMI DEAL
The European Commission (EC) has today given regulatory approval for International Airlines Group's purchase of bmi from Lufthansa.
Some technical conditions need to be finalised before completion, which is anticipated to take place around April 20, 2012. Following completion, it is intended that bmi mainline will be integrated into British Airways during the coming months.
IAG has offered the following commitments to the EC as part of the regulatory process:
· Seven daily slot pairs to be used between Heathrow and either Edinburgh and/or Aberdeen.
· Five daily slot pairs to be used between Heathrow and the following destinations - Nice, Cairo, Riyadh, Moscow, Edinburgh and/or Aberdeen.
· Two Heathrow daily slot pairs will be leased to Transaero for use on flights to Moscow.
· Other airlines can apply for seats on the integrated BA/bmi short and midhaul network for their transfer passengers, on normal commercial terms.
IAG chief executive Willie Walsh said: "We're delighted the EC has given competition approval for our acquisition of bmi. Their decision follows a thorough review during which the views of key stakeholders have been taken into account.
"This is great news for Britain. Over time we will launch new longhaul routes to key trading nations that are currently not served from Heathrow while supporting our shorthaul network. This is good for UK business and UK consumers. We have already announced that British Airways will re-start flights from Belfast to Heathrow, maintaining important economic links.
"Expanding our longhaul network also helps Heathrow grow as an international hub airport despite its infrastructure constraints.
"This deal will maintain high quality jobs at bmi and create similar jobs when we expand. More British jobs will be saved than if bmi had closed. British Airways will consult with bmi staff and their unions as soon as possible.
"We plan to operate bmi's summer schedule and will update their customers once the transaction has been completed".
The acquisition cost of bmi is unchanged at Ł172.5m in cash, on a debt-free, cash-free basis, but is subject to significant price reductions if Lufthansa does not opt to sell bmi baby.
IAG's Heathrow slot portfolio, excluding the commitments made to the EC, will increase by at least an average of 42 daily slot pairs. The transaction is still expected to be earnings accretive by 2014 at the latest. The commitments do not affect IAG's plans to increase its 2015 operating profit target of €1.5 billion by €100 million and its target of delivering a 12 per cent return on capital employed. IAG estimates that restructuring costs related to the integration of bmi will be around Ł100 million spread over three years with the majority in year one.
IAG plans to hold an investor update after completion of the deal, at which it will give more detail on the bmi integration plan.
International Cons Airlines Group
30 March 2012
REGULATORY APPROVAL FOR BMI DEAL
The European Commission (EC) has today given regulatory approval for International Airlines Group's purchase of bmi from Lufthansa.
Some technical conditions need to be finalised before completion, which is anticipated to take place around April 20, 2012. Following completion, it is intended that bmi mainline will be integrated into British Airways during the coming months.
IAG has offered the following commitments to the EC as part of the regulatory process:
· Seven daily slot pairs to be used between Heathrow and either Edinburgh and/or Aberdeen.
· Five daily slot pairs to be used between Heathrow and the following destinations - Nice, Cairo, Riyadh, Moscow, Edinburgh and/or Aberdeen.
· Two Heathrow daily slot pairs will be leased to Transaero for use on flights to Moscow.
· Other airlines can apply for seats on the integrated BA/bmi short and midhaul network for their transfer passengers, on normal commercial terms.
IAG chief executive Willie Walsh said: "We're delighted the EC has given competition approval for our acquisition of bmi. Their decision follows a thorough review during which the views of key stakeholders have been taken into account.
"This is great news for Britain. Over time we will launch new longhaul routes to key trading nations that are currently not served from Heathrow while supporting our shorthaul network. This is good for UK business and UK consumers. We have already announced that British Airways will re-start flights from Belfast to Heathrow, maintaining important economic links.
"Expanding our longhaul network also helps Heathrow grow as an international hub airport despite its infrastructure constraints.
"This deal will maintain high quality jobs at bmi and create similar jobs when we expand. More British jobs will be saved than if bmi had closed. British Airways will consult with bmi staff and their unions as soon as possible.
"We plan to operate bmi's summer schedule and will update their customers once the transaction has been completed".
The acquisition cost of bmi is unchanged at Ł172.5m in cash, on a debt-free, cash-free basis, but is subject to significant price reductions if Lufthansa does not opt to sell bmi baby.
IAG's Heathrow slot portfolio, excluding the commitments made to the EC, will increase by at least an average of 42 daily slot pairs. The transaction is still expected to be earnings accretive by 2014 at the latest. The commitments do not affect IAG's plans to increase its 2015 operating profit target of €1.5 billion by €100 million and its target of delivering a 12 per cent return on capital employed. IAG estimates that restructuring costs related to the integration of bmi will be around Ł100 million spread over three years with the majority in year one.
IAG plans to hold an investor update after completion of the deal, at which it will give more detail on the bmi integration plan.
Last edited by GoldCircle; Mar 30, 2012 at 3:02 pm
Mar 30, 2012, 2:23 pm
#3
Join Date: Mar 2002
Location: DUB - Ireland
Programs: EI-GCE, BD-G, BA-G, A3*G, TK*G, FB-G, HH-G, Hyatt-Dia
Posts: 8,527
Originally Posted by Keeley Downing, Diamond Club Manager, 30 March 2011
Dear Members,
We’d like to advise you that the EU Competition Authority has today approved the sale of bmi to IAG. We are very aware that Diamond Club members want to know what will happen to their accounts when bmi is acquired by British Airways.
The deal between bmi and British Airways is due to be completed around 20 April 2012. We would like to reassure you that we plan to operate our summer schedule as normal and you can continue to earn and redeem Diamond Club miles during this period.
We are working together to announce a Diamond Club partnership with British Airways. This will include the ability to earn and redeem Diamond Club destinations miles across the bmi and BA networks.
We will be communicating regularly with you as more information becomes available and flybmi.com will also be updated with the latest information.
Regards
Keeley Downing
Diamond Club Manager
We’d like to advise you that the EU Competition Authority has today approved the sale of bmi to IAG. We are very aware that Diamond Club members want to know what will happen to their accounts when bmi is acquired by British Airways.
The deal between bmi and British Airways is due to be completed around 20 April 2012. We would like to reassure you that we plan to operate our summer schedule as normal and you can continue to earn and redeem Diamond Club miles during this period.
We are working together to announce a Diamond Club partnership with British Airways. This will include the ability to earn and redeem Diamond Club destinations miles across the bmi and BA networks.
We will be communicating regularly with you as more information becomes available and flybmi.com will also be updated with the latest information.
Regards
Keeley Downing
Diamond Club Manager
Mar 31, 2012, 4:20 am
#4
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,586
email to cabin crew
This email was released to bmi cabin crew (via Symposium):
Dear colleagues,
I am pleased to advise you that the EU Competition Authority has today approved the sale of bmi to IAG. This is one of the major pre-requisites of the transaction and will enable the completion of the purchase to take place.
Today's successful outcome is the result of months of hard work. I would personally like to thank those who contributed to the process and to all of you for continuing to provide a safe and customer focused operation. As you know, a completion of the sale to IAG is regarded as fundamental to the future of our business, so today’s news signifies an important milestone for bmi.
In terms of next steps, we will work with Lufthansa and IAG to fulfil all the necessary pre-requisites of the sale and we are now working towards a completion date of around 20th April. From this date IAG will be our new owners and we would no longer be part of the Lufthansa Group. As previously communicated, we will continue to operate our summer 2012 schedule as planned.
We know that you are waiting for more information regarding integration plans and what these plans will mean for you. The integration roadmap is being finalised and it will be shared with you during the consultation process which will start shortly. Our business will undergo major changes during the integration process and this is necessary in order to achieve the synergies needed to make the business viable.
With respect to bmi Regional and bmibaby, both businesses have attracted interest from potential buyers and discussions continue. For both airlines, the sales efforts will continue and the summer schedule will operate as currently planned. If the airlines become part of the IAG transaction there are no plans to integrate them into BA.
We recognise that throughout this process you will have lots of questions, so we will ensure that we provide regular updates to you as and when new information becomes available. You can continue to contact the [removed] email address with any queries you may have.
Until the date of completion, please be mindful that there is still some information that we are unable to discuss with BA. We will circulate guidelines to the senior management team so please speak to your manager for guidance.
With best regards
I am pleased to advise you that the EU Competition Authority has today approved the sale of bmi to IAG. This is one of the major pre-requisites of the transaction and will enable the completion of the purchase to take place.
Today's successful outcome is the result of months of hard work. I would personally like to thank those who contributed to the process and to all of you for continuing to provide a safe and customer focused operation. As you know, a completion of the sale to IAG is regarded as fundamental to the future of our business, so today’s news signifies an important milestone for bmi.
In terms of next steps, we will work with Lufthansa and IAG to fulfil all the necessary pre-requisites of the sale and we are now working towards a completion date of around 20th April. From this date IAG will be our new owners and we would no longer be part of the Lufthansa Group. As previously communicated, we will continue to operate our summer 2012 schedule as planned.
We know that you are waiting for more information regarding integration plans and what these plans will mean for you. The integration roadmap is being finalised and it will be shared with you during the consultation process which will start shortly. Our business will undergo major changes during the integration process and this is necessary in order to achieve the synergies needed to make the business viable.
With respect to bmi Regional and bmibaby, both businesses have attracted interest from potential buyers and discussions continue. For both airlines, the sales efforts will continue and the summer schedule will operate as currently planned. If the airlines become part of the IAG transaction there are no plans to integrate them into BA.
We recognise that throughout this process you will have lots of questions, so we will ensure that we provide regular updates to you as and when new information becomes available. You can continue to contact the [removed] email address with any queries you may have.
Until the date of completion, please be mindful that there is still some information that we are unable to discuss with BA. We will circulate guidelines to the senior management team so please speak to your manager for guidance.
With best regards
Apr 3, 2012, 5:01 pm
#5
Join Date: Mar 2002
Location: DUB - Ireland
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Posts: 8,527
Originally Posted by Wolfgang Prock-Schauer to Staff, 3 April 2012
Dear Colleagues,
Following EU Competition clearance on Friday 30th March, I wanted to give you a further update about the next steps of the BA/bmi integration process.
Yesterday, we welcomed the BA integration team to Donington Hall for a meeting with bmi mainline’s extended management team. We will work together with BA as one team to manage the integration process. Until completion, which is expected around 20th April, the current bmi management set-up remains and any changes upon completion will be communicated in due course.
For our business to be viable a swift integration is vital. Integration timelines will differ by department and this will depend on specific requirements and will be undertaken in line with legal obligations. As we will lose the commercial support of the Lufthansa Group and Star Alliance from the date of completion, it is necessary for us to start consultation within the commercial area today. The following key areas will be consulted with: Sales, Marketing, Network and Revenue Management.
Once the proposals for other departments have been confirmed, we will discuss these with the relevant representatives and management as early as possible. We hope that this can take place shortly after the Easter break.
We will continue to keep you updated.
Following EU Competition clearance on Friday 30th March, I wanted to give you a further update about the next steps of the BA/bmi integration process.
Yesterday, we welcomed the BA integration team to Donington Hall for a meeting with bmi mainline’s extended management team. We will work together with BA as one team to manage the integration process. Until completion, which is expected around 20th April, the current bmi management set-up remains and any changes upon completion will be communicated in due course.
For our business to be viable a swift integration is vital. Integration timelines will differ by department and this will depend on specific requirements and will be undertaken in line with legal obligations. As we will lose the commercial support of the Lufthansa Group and Star Alliance from the date of completion, it is necessary for us to start consultation within the commercial area today. The following key areas will be consulted with: Sales, Marketing, Network and Revenue Management.
Once the proposals for other departments have been confirmed, we will discuss these with the relevant representatives and management as early as possible. We hope that this can take place shortly after the Easter break.
We will continue to keep you updated.
Apr 11, 2012, 2:09 am
#6
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,586
Lufthansa notice
The current "owner" has released this:
Miles & More ends its cooperation with bmi
11.04.2012
With effect from 19 April 2012, Miles & More’s cooperation with bmi will end by mutual agreement. This is the result of the sale of bmi to IAG and the consequent withdrawal of bmi from the Lufthansa Group.
As of that date earning miles on bmi flights will unfortunately no longer be possible. Until then the current terms shall apply.
Miles & More flight awards issued prior to this date can be used as planned on bmi flights.
Status-related benefits on bmi flights can still be used until 31 May 2012.
If you have any additional questions, please contact your Miles & More Service Center.
11.04.2012
With effect from 19 April 2012, Miles & More’s cooperation with bmi will end by mutual agreement. This is the result of the sale of bmi to IAG and the consequent withdrawal of bmi from the Lufthansa Group.
As of that date earning miles on bmi flights will unfortunately no longer be possible. Until then the current terms shall apply.
Miles & More flight awards issued prior to this date can be used as planned on bmi flights.
Status-related benefits on bmi flights can still be used until 31 May 2012.
If you have any additional questions, please contact your Miles & More Service Center.
Last edited by starflyergold; Apr 11, 2012 at 8:25 am Reason: LH changed the text
Apr 11, 2012, 12:05 pm
#7
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,586
11 April update
Dear Members
We'd like to advise you of some forthcoming changes to the bmi Diamond Club programme.
From 19 April 2012, the ability for Diamond Club members to earn Status and Destinations miles and to redeem miles will cease on the Lufthansa Group airlines (Lufthansa, Swiss, Austrian Airlines, and Brussels Airlines).
Any redemption tickets issued prior to this date for travel will be honoured.
All Star Alliance status benefits will remain unaffected by this change.
We are working with British Airways to offer Diamond Club customers the ability to earn and redeem miles on British Airways and its oneworld partners following completion of the sale. We will do everything we can to communicate more detail as soon as possible.
Regards
Keeley Downing
Diamond Club Manager
We'd like to advise you of some forthcoming changes to the bmi Diamond Club programme.
From 19 April 2012, the ability for Diamond Club members to earn Status and Destinations miles and to redeem miles will cease on the Lufthansa Group airlines (Lufthansa, Swiss, Austrian Airlines, and Brussels Airlines).
Any redemption tickets issued prior to this date for travel will be honoured.
All Star Alliance status benefits will remain unaffected by this change.
We are working with British Airways to offer Diamond Club customers the ability to earn and redeem miles on British Airways and its oneworld partners following completion of the sale. We will do everything we can to communicate more detail as soon as possible.
Regards
Keeley Downing
Diamond Club Manager
Apr 12, 2012, 3:56 pm
#8
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,586
Posted on the website (requires log in) today:
When is the official date when bmi will leave Star Alliance?
Following last week’s approval by the EU Competition Authority, bmi’s current owner, Lufthansa, is now progressing with the necessary steps in order to complete the sale to International Airline Group (IAG).
It is the intention that bmi will begin to withdraw from Star Alliance at the date of completion of the sale, which we expect to be around 20 April, 2012.
bmi, Lufthansa and Star Alliance will be working together during the coming weeks to ensure bmi’s smooth exit from Star Alliance. We will update you as soon as more information becomes available.
What happens once the sale completes?
It is the intention that bmi will begin to withdraw from Star Alliance at the date of completion of the sale, which we expect to be around 20 April, 2012.
bmi, Lufthansa and Star Alliance will be working together during the coming weeks to ensure bmi’s smooth exit from Star Alliance.
We will update you as soon as more information becomes available.
Can I still continue to earn Diamond Club status and destinations miles on bmi?
Yes, we will operate our summer schedule as normal and you can still earn and redeem during this period.
What if I have already made a redemption booking for travel on another Star Alliance airline. Will this booking be honoured?
Existing Diamond Club redemption bookings are unaffected by the sale of bmi to IAG, which we expect to be completed around 20 April.
After completion will I still be able to use my benefits on other Star Alliance carriers?
bmi is working with Star Alliance member carriers to ensure that once bmi begins to withdraw from Star Alliance there are opportunities for Diamond Club members to continue to receive certain benefits on the Star Alliance network for an agreed period of time. We will update you as soon as more information becomes available.
Can I earn / redeem destination miles on BA?
We hope to be able to announce a Diamond Club partnership with British Airways following completion. We will update you as soon as more information becomes available.
Following last week’s approval by the EU Competition Authority, bmi’s current owner, Lufthansa, is now progressing with the necessary steps in order to complete the sale to International Airline Group (IAG).
It is the intention that bmi will begin to withdraw from Star Alliance at the date of completion of the sale, which we expect to be around 20 April, 2012.
bmi, Lufthansa and Star Alliance will be working together during the coming weeks to ensure bmi’s smooth exit from Star Alliance. We will update you as soon as more information becomes available.
What happens once the sale completes?
It is the intention that bmi will begin to withdraw from Star Alliance at the date of completion of the sale, which we expect to be around 20 April, 2012.
bmi, Lufthansa and Star Alliance will be working together during the coming weeks to ensure bmi’s smooth exit from Star Alliance.
We will update you as soon as more information becomes available.
Can I still continue to earn Diamond Club status and destinations miles on bmi?
Yes, we will operate our summer schedule as normal and you can still earn and redeem during this period.
What if I have already made a redemption booking for travel on another Star Alliance airline. Will this booking be honoured?
Existing Diamond Club redemption bookings are unaffected by the sale of bmi to IAG, which we expect to be completed around 20 April.
After completion will I still be able to use my benefits on other Star Alliance carriers?
bmi is working with Star Alliance member carriers to ensure that once bmi begins to withdraw from Star Alliance there are opportunities for Diamond Club members to continue to receive certain benefits on the Star Alliance network for an agreed period of time. We will update you as soon as more information becomes available.
Can I earn / redeem destination miles on BA?
We hope to be able to announce a Diamond Club partnership with British Airways following completion. We will update you as soon as more information becomes available.
Apr 20, 2012, 12:33 am
#9
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,586
Announcement on the BA website
BA website:
bmi purchase brings customer benefits
Last updated: Friday 20 April 2012, 07:08 (UK time)
Following completion today of the acquisition of bmi by British Airways' owner, IAG, customers will have access to more destinations, better frequencies and more seats. It also means new routes and new, more convenient schedules in the future.
We are proposing to integrate bmi into British Airways, subject to the outcome of a consultation with staff and unions that is now under way.
We intend to make this period of transition as smooth as possible and will ensure that we keep you fully up to date with our progress.
We plan to operate bmi’s Heathrow summer schedule, so customers can continue to book with confidence.
Diamond Club members
We are working on a Diamond Club partnership and will be communicating to members shortly.
If you are booked to travel on a bmi flight
If you already have a booking to travel on a bmi flight then you can continue to check in and travel as normal.
To make any changes to your booking, please continue to deal with the company you made the original booking through.
Online check-in for bmi flights continues on flybmi.com.
If you are booked to travel on bmi baby
Customers who are due to travel on bmi baby can continue to check in and travel as normal.
New routes
From later today, all bmi flights in and out of London Heathrow will become available to book on ba.com, including routes to cities in Azerbaijan, Ireland, Kazakhstan and Sierra Leone.
Once booked on ba.com, you will need to contact a BA call centre if you wish to make any changes to your booking.
Online check-in for any bmi flight continues to be via flybmi.com.
Welcome to ba.com
ba.com has been designed to help you book and manage your travel with the upmost ease.
As well as offering a wide range of flights, quality hotels and car hire across our global network, we also have many online tools and features to help you plan your perfect trip.
Frequently Asked Questions
Take a look through our frequently asked questions to help with any other queries you may have
Last updated: Friday 20 April 2012, 07:08 (UK time)
Following completion today of the acquisition of bmi by British Airways' owner, IAG, customers will have access to more destinations, better frequencies and more seats. It also means new routes and new, more convenient schedules in the future.
We are proposing to integrate bmi into British Airways, subject to the outcome of a consultation with staff and unions that is now under way.
We intend to make this period of transition as smooth as possible and will ensure that we keep you fully up to date with our progress.
We plan to operate bmi’s Heathrow summer schedule, so customers can continue to book with confidence.
Diamond Club members
We are working on a Diamond Club partnership and will be communicating to members shortly.
If you are booked to travel on a bmi flight
If you already have a booking to travel on a bmi flight then you can continue to check in and travel as normal.
To make any changes to your booking, please continue to deal with the company you made the original booking through.
Online check-in for bmi flights continues on flybmi.com.
If you are booked to travel on bmi baby
Customers who are due to travel on bmi baby can continue to check in and travel as normal.
New routes
From later today, all bmi flights in and out of London Heathrow will become available to book on ba.com, including routes to cities in Azerbaijan, Ireland, Kazakhstan and Sierra Leone.
Once booked on ba.com, you will need to contact a BA call centre if you wish to make any changes to your booking.
Online check-in for any bmi flight continues to be via flybmi.com.
Welcome to ba.com
ba.com has been designed to help you book and manage your travel with the upmost ease.
As well as offering a wide range of flights, quality hotels and car hire across our global network, we also have many online tools and features to help you plan your perfect trip.
Frequently Asked Questions
Take a look through our frequently asked questions to help with any other queries you may have
Last edited by starflyergold; Apr 20, 2012 at 12:40 am
Apr 20, 2012, 3:45 am
#10
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,586
Bmi announcement
On the website (logged in):
Dear Diamond Club member,
I’m writing to advise you of some important changes to the Diamond Club programme following the sale of bmi to IAG, the owner of British Airways, on 20 April 2012.
As a result, there are some key changes to your Diamond Club membership, which I would like to outline below, which also includes an invitation from British Airways.
- Announcement of bmi’s exit from Star Alliance
- A new partnership with British Airways
- Business as usual for Diamond Club
bmi’s exit from Star Alliance
I’d firstly like to advise that from 20 April bmi will no longer be a member of Star Alliance.
However, you will still be able to enjoy the following Star Alliance benefits associated with your membership tier level until 31 May 2012.
You will continue to earn membership status miles and earn and spend destinations miles on bmi and Star Alliance carriers (excluding Lufthansa Group airlines) until 31 May 2012
For all Star Alliance carriers you will also be able to take advantage of your bmi and Star Alliance status benefits, including lounge access, priority check-in and priority boarding until 31 May 2012
From 1 June 2012 any benefits associated with your tier membership and the ability to earn status miles and earn and spend destinations miles on Star Alliance airlines will end
Star Alliance award bookings made before 31 May 2012 will be honoured
For further information including changes to award bookings, retrospective claims and award flight bookings please click here
A new partnership with British Airways
We’re pleased to announce that Diamond Club members will benefit from a new partnership with British Airways from 20 April 2012.
All members will be able to earn destinations miles on BA, for flights taken from 20 April 2012, and we will shortly introduce the option to spend your destinations miles on BA award flights
From today, Diamond Club Gold and Silver members will be able to access the British Airways lounges at London Heathrow and London Gatwick, when flying with bmi or British Airways - please present your Diamond Club Gold or Silver card on arrival to gain access
As part of the transition of bmi into British Airways, from 1 May 2012 British Airways is inviting you, as a Diamond Club member, to also join the Executive Club at your equivalent tier status level.
Diamond Club Gold customers will be invited to become Gold members of the Executive Club and Silver members to become Silver, which will be in addition to your Diamond Club membership.
Further details will follow shortly.
You will also be able to transfer your destinations miles to Executive Club Avios points at a rate of 1:1. British Airways will also be offering Executive Club customers the ability to transfer from Executive Club Avios points into destinations miles at a rate of 1:1. For example 100 destinations miles could be transferred into 100 Avios points and vice versa.
We are creating an online tool that will allow Diamond Club and Executive Club customers to undertake transfers, which will be available from 3 July 2012. We will contact you nearer that date to explain how the tool will work and how to access it.
Business as usual for Diamond Club
Although today we are announcing a number of changes to the programme, we would like to assure you that it is business as usual for Diamond Club, including members who have a bmi Credit Card Account with MBNA.
We very much appreciate your loyalty to bmi and hope that you continue to enjoy the benefits of Diamond Club membership.
For more information on the changes please click here
We look forward to welcoming you onboard again soon.
Keeley Downing
Diamond Club Manager
I’m writing to advise you of some important changes to the Diamond Club programme following the sale of bmi to IAG, the owner of British Airways, on 20 April 2012.
As a result, there are some key changes to your Diamond Club membership, which I would like to outline below, which also includes an invitation from British Airways.
- Announcement of bmi’s exit from Star Alliance
- A new partnership with British Airways
- Business as usual for Diamond Club
bmi’s exit from Star Alliance
I’d firstly like to advise that from 20 April bmi will no longer be a member of Star Alliance.
However, you will still be able to enjoy the following Star Alliance benefits associated with your membership tier level until 31 May 2012.
You will continue to earn membership status miles and earn and spend destinations miles on bmi and Star Alliance carriers (excluding Lufthansa Group airlines) until 31 May 2012
For all Star Alliance carriers you will also be able to take advantage of your bmi and Star Alliance status benefits, including lounge access, priority check-in and priority boarding until 31 May 2012
From 1 June 2012 any benefits associated with your tier membership and the ability to earn status miles and earn and spend destinations miles on Star Alliance airlines will end
Star Alliance award bookings made before 31 May 2012 will be honoured
For further information including changes to award bookings, retrospective claims and award flight bookings please click here
A new partnership with British Airways
We’re pleased to announce that Diamond Club members will benefit from a new partnership with British Airways from 20 April 2012.
All members will be able to earn destinations miles on BA, for flights taken from 20 April 2012, and we will shortly introduce the option to spend your destinations miles on BA award flights
From today, Diamond Club Gold and Silver members will be able to access the British Airways lounges at London Heathrow and London Gatwick, when flying with bmi or British Airways - please present your Diamond Club Gold or Silver card on arrival to gain access
As part of the transition of bmi into British Airways, from 1 May 2012 British Airways is inviting you, as a Diamond Club member, to also join the Executive Club at your equivalent tier status level.
Diamond Club Gold customers will be invited to become Gold members of the Executive Club and Silver members to become Silver, which will be in addition to your Diamond Club membership.
Further details will follow shortly.
You will also be able to transfer your destinations miles to Executive Club Avios points at a rate of 1:1. British Airways will also be offering Executive Club customers the ability to transfer from Executive Club Avios points into destinations miles at a rate of 1:1. For example 100 destinations miles could be transferred into 100 Avios points and vice versa.
We are creating an online tool that will allow Diamond Club and Executive Club customers to undertake transfers, which will be available from 3 July 2012. We will contact you nearer that date to explain how the tool will work and how to access it.
Business as usual for Diamond Club
Although today we are announcing a number of changes to the programme, we would like to assure you that it is business as usual for Diamond Club, including members who have a bmi Credit Card Account with MBNA.
We very much appreciate your loyalty to bmi and hope that you continue to enjoy the benefits of Diamond Club membership.
For more information on the changes please click here
We look forward to welcoming you onboard again soon.
Keeley Downing
Diamond Club Manager
Apr 20, 2012, 1:45 pm
#11
Moderator: British Airways Executive Club, Marriott Bonvoy
Original Poster
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,032
FAQ now on flybmi.com
Integration FAQs
What is happening to the Diamond Club?
bmi will be sending Diamond Club members further communication shortly. Our call centres do not have any further information at this time so please refer to flybmi.com to keep up to date
Will I be offered the chance to join the Executive Club?
Anyone can join the Executive Club – just log on to ba.com and enrol here
I have a future booking with bmi, bmi Regional or bmibaby – will I continue to earn status and destinations miles?
You will continue to earn status and destinations miles on bmi flights
What if I have a future award booking using my destinations miles on bmi or any of it’s partners?
Any future award bookings will be honoured
When can I earn destinations miles on BA?
You can earn destinations miles for flights taken from 20 April 2012
When can I spend my destinations miles on BA flights?
We are working with bmi to allow members from both the Diamond Club and the Executive Club to spend on BA and bmi as soon as possible.
I have a future booking on bmi – will I still earn destinations and status miles?
Any future bookings on bmi will continue to earn Diamond Club destinations and status miles on bmi operated flights
I have a future booking on a BA operated flight – as a Diamond Club member can I earn destinations and status miles on a BA flight?
You can earn destinations miles only on BA operated flights.
I am a member of both the Executive Club and the Diamond Club – can I earn both destinations miles and Avios?
No, you can only earn either destinations miles and status miles OR Avios and Tier Points – you cannot earn both
How do I earn destinations miles on BA?
You need to add your Diamond Club number to your BA booking on ba.com
How do I add my Diamond Club number to a BA booking?
You can add your Diamond Club number on Manage My Booking at ba.com or through your local bmi or BA service centre.
I have a future booking on bmibaby – will I continue to earn destinations miles?
Yes you will continue to earn destinations miles
I have a future booking on bmi Regional, will I continue to earn destinations and status miles?
Yes you will continue to earn destinations and status miles
Will I continue to earn Lounge Access as a Diamond Club Gold/Silver member?
You can continue to access the bmi lounges and the BA lounges at London Heathrow and London Gatwick – please bring your card as you will be asked to present this
Which lounges can I use?
You can use the bmi lounges at London Heathrow and the BA lounges at London Heathrow and London Gatwick – please bring your card as you will be asked to present this
What is happening to the Diamond Club?
bmi will be sending Diamond Club members further communication shortly. Our call centres do not have any further information at this time so please refer to flybmi.com to keep up to date
Will I be offered the chance to join the Executive Club?
Anyone can join the Executive Club – just log on to ba.com and enrol here
I have a future booking with bmi, bmi Regional or bmibaby – will I continue to earn status and destinations miles?
You will continue to earn status and destinations miles on bmi flights
What if I have a future award booking using my destinations miles on bmi or any of it’s partners?
Any future award bookings will be honoured
When can I earn destinations miles on BA?
You can earn destinations miles for flights taken from 20 April 2012
When can I spend my destinations miles on BA flights?
We are working with bmi to allow members from both the Diamond Club and the Executive Club to spend on BA and bmi as soon as possible.
I have a future booking on bmi – will I still earn destinations and status miles?
Any future bookings on bmi will continue to earn Diamond Club destinations and status miles on bmi operated flights
I have a future booking on a BA operated flight – as a Diamond Club member can I earn destinations and status miles on a BA flight?
You can earn destinations miles only on BA operated flights.
I am a member of both the Executive Club and the Diamond Club – can I earn both destinations miles and Avios?
No, you can only earn either destinations miles and status miles OR Avios and Tier Points – you cannot earn both
How do I earn destinations miles on BA?
You need to add your Diamond Club number to your BA booking on ba.com
How do I add my Diamond Club number to a BA booking?
You can add your Diamond Club number on Manage My Booking at ba.com or through your local bmi or BA service centre.
I have a future booking on bmibaby – will I continue to earn destinations miles?
Yes you will continue to earn destinations miles
I have a future booking on bmi Regional, will I continue to earn destinations and status miles?
Yes you will continue to earn destinations and status miles
Will I continue to earn Lounge Access as a Diamond Club Gold/Silver member?
You can continue to access the bmi lounges and the BA lounges at London Heathrow and London Gatwick – please bring your card as you will be asked to present this
Which lounges can I use?
You can use the bmi lounges at London Heathrow and the BA lounges at London Heathrow and London Gatwick – please bring your card as you will be asked to present this
Apr 23, 2012, 5:59 am
#12
Moderator: British Airways Executive Club, Marriott Bonvoy
Original Poster
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,032
More FAQ's added to the BA website today. Discussions on any of these points can continue in the discussion thread.
Flight bookings
I have a flight booked with bmi mainline this summer. Will I still be able to travel?
We plan to operate bmi’s summer schedule into and out of London Heathrow, so customers can continue to book and fly with confidence.
What if I buy a flight now? Should I buy with BA or bmi?
Over the next few days, all bmi flights in and out of London Heathrow will become available to book on ba.com. bmi will still be the operating airline.
Which airline’s policy applies?
bmi policies, including baggage allowances and on-board refreshments, continue to apply for bmi operated flights. British Airways policies apply for BA operated flights.
Flying with BA and bmi
Will I be flying on a BA plane if I’m booked on a bmi flight?
It’s business as usual so if you’re booked to fly on a bmi operated flight, then you'll fly with them. All aspects of the flight and cabins will be bmi.
I have a special requirement, who should I speak to?
If you need to make any changes to your booking then please contact your original booking agent. You will need to contact bmi if you have a direct booking with them.
What kind of food will I get on board?
If you are booked on a bmi flight, you will continue to receive the bmi onboard service.
Flying with bmi baby
I'm booked to fly on bmi baby in the very near future. Can I still take my flight?
Customers who are due to travel on bmi baby should check in and travel as normal.
What will happen with bmi baby?
We are reviewing several options relating to the future of bmi baby and will update customers as soon as possible.
Diamond Club and Executive Club - existing bookings
What if I have a future booking with bmi?
As an Executive Club member you can earn Avios and Tier Points if you add your number to your booking. If you are a Diamond Club member you can continue to earn destinations and status miles.
I have a future booking with bmi regional or bmi baby. Will I continue to earn status and destinations miles?
If you are a Diamond Club member you will continue to earn status and destinations miles on bmi regional and bmi baby flights but Executive Club members will not earn Avios and Tier Points.
I have a future booking with a Star Alliance carrier. Will I continue to earn status and destinations miles as a Diamond Club member?
You will continue to earn status and destinations miles on Star Alliance flights until 31 May with the exception of Lufthansa Group airlines (Lufthansa, Swiss, Austrian Airlines and Brussels Airlines). You cannot earn Avios and Tier points as an Executive Club member flying with any Star Alliance airlines.
I have a future booking with one of bmi’s Air Partners who are not part of the Star Alliance. Will I continue to earn destinations miles?
You will continue to earn destinations miles as a Diamond Club member, but you will not earn anything as an Executive Club member.
I have a future booking on a non-Star Alliance partner (Virgin, Qatar, Trans Aero and Jet Airways). Will this earn destinations miles?
Bookings on non-Star Alliance partners (Virgin, Qatar, Trans Aero and Jet Airways) will continue to earn destinations miles.
What if I have a future reward booking using my destinations miles on bmi or any of its partners?
Any future award bookings will not be affected and members can travel as planned.
I have a future booking on bmi. Will I still earn status miles as a Diamond Club member?
Until 31 May, any bookings on bmi will continue to earn status miles on bmi operated flights and on Star Alliance airlines with the exception of Lufthansa Group airlines (Lufthansa, Swiss, Austrian Airlines and Brussels Airlines).
What if I have a future booking which will earn me Silver or Gold Diamond Club status and I don’t want to join the Executive Club straight away?
You don’t have to enrol in the Executive Club straight away but the sooner you join the sooner you can start enjoying the benefits.
I have a redemption booking on a non-Star Alliance partner (Virgin, Qatar, Trans Aero and Jet Airways). Will this be honoured?
Your future bookings will not be affected.
I have a redemption booking on a Star Alliance partner. Will this be honoured?
Updated to : Any flight bookings made on Star Alliance partners before 31 May will be honoured, this includes flights which are booked to travel after 31 May. If you are booked to travel with a Star Alliance partner after 31 May, please note that any Star Alliance benefits you would usually enjoy such as lounge access will not be available.
I have a future booking on bmi. Will I still earn destinations miles?
If you have a future booking on bmi you will continue to earn destinations miles as you do today.
I have a future booking on a BA operated flight. As a Diamond Club member can I earn destinations and status miles on a BA flight?
You can earn destinations miles on BA operated flights from 20 April 2012.
What if I have a redemption booking on bmi?
Redemption bookings using destinations miles will be protected.
What happens if I want to change or cancel a redemption booking?
You can change or cancel your redemption booking through the Diamond Club or flybmi.com as normal.
Do the terms and conditions for redemptions change now that BA has purchased bmi?
No, the Diamond Club terms and conditions will apply for redemption bookings.
Diamond Club and Executive Club - earning and redeeming
When can I earn destinations and status miles on BA as a Diamond Club member and Avios and Tier Points on bmi as an Executive Club member?
For flights taken from 20 April 2012, you can earn destinations miles as a Diamond Club member and Avios and Tier Points as an Executive Club member.
I have a future booking on bmi. Will I still earn status miles as a Diamond Club member?
Until 31 May, any bookings on bmi will continue to earn status miles on bmi operated flights and on Star Alliance airlines with the exception of Lufthansa Group airlines (Lufthansa, Swiss, Austrian Airlines and Brussels Airlines).
What if I have a future booking which will earn me Silver or Gold Diamond Club status and I don’t want to join the Executive Club straight away?
You don’t have to enrol in the Executive Club straight away but the sooner you join the sooner you can start enjoying the benefits.
I have a future booking on bmi. Will I still earn status miles as a Diamond Club member?
Until 31 May, any bookings on bmi will continue to earn status miles on bmi operated flights and on Star Alliance airlines with the exception of Lufthansa Group airlines (Lufthansa, Swiss, Austrian Airlines and Brussels Airlines).
What will I earn as an Executive Club member when I fly on bmi?
> Please refer to our Collecting Avios for other airlines page, linked here.
I am a member of both the Executive Club and the Diamond Club. Can I earn both destinations miles and Avios?
No, you can earn either destinations miles and status miles or Avios and Tier Points. You cannot earn both. If you enter both your Executive Club and Diamond Club membership numbers onto your booking you will only earn on the membership number that was entered first.
How do I earn destinations miles on BA?
You need to add your Diamond Club number to your BA booking on ba.com. You can do this on Manage My Booking at ba.com or through your local bmi or BA service centre.
How do I earn Avios on bmi?
You can add your Executive Club number to your bmi booking on flybmi.com or through your local bmi service centre. Please note that if you enter both your Diamond Club and Executive Club number against your booking, you will earn only on the account that was added to your booking first.
Can I use my destinations miles on a codeshare flight?
You cannot redeem using destinations miles on a codeshare flight.
Will I earn destinations miles or status miles on a redemption flight on BA?
No, redemption flights do not earn destinations or status miles or Avios or Tier Points.
When can I redeem on bmi flights?
We are working to offer Executive Club members the ability to use their Avios on bmi flights and for Diamond Club members to use their destinations miles on BA flights as soon as possible. We will be in touch soon with more information.
Will I earn destinations miles or status miles on a redemption flight on BA?
No, redemption flights do not earn destinations or status miles or Avios or Tier Points.
Can I continue to redeem on bmi?
Yes, you can continue to redeem on bmi. You will also be able to redeem on BA in the near future.
Diamond Club and Executive Club - transfer tool and tier match
When can I transfer my destinations miles to Avios and vice versa?
We will launch a tool on 3 July which will allow Diamond Club and Executive Club members to transfer destinations miles and Avios points between both programmes.
What will the value of my destinations miles be in Avios?
Destinations miles can be transferred as Avios at a rate of 1:1. In other words, 1 destinations mile = 1 Avios.
What if I am not an Executive Club member?
If you are not already an Executive Club member you can join by completing our online enrolment form.
I don’t have any destinations miles but I am a Diamond Club member and I want to join the Executive Club. Is this possible?
Anyone can join the Executive Club – just log on to ba.com and enrol.
Will I lose anything by transferring my destinations miles to Avios?
No, destinations miles will be transferred to Avios at a rate of 1:1.
How do I transfer my destinations miles to Avios?
There will be a transfer tool available on ba.com from 3 July which will allow you to transfer your destinations miles to Avios, or vice versa. You will need to enter both your Diamond Club and Executive Club membership details.
How do I transfer my destination miles to Avios and vice versa?
You will not be able to transfer your destinations miles to Avios until 3 July. We will contact you with details on how to transfer your Miles from your Diamond Club account on ba.com in the very near future.
When will the transfer tool be available?
The transfer tool will be available from 3 July.
Can I transfer status miles
No, you won’t be able to transfer status miles.
Can I transfer and tier match using the same tool?
You will be able to tier match at the Executive Club when using the online tool from 3 July onwards.
What if I am already a Diamond Club and an Executive Club member?
If you are already a member of both programmes and wish to tier match your Diamond Club membership in the Executive Club, you will be able to do this on ba.com from 1 May. Diamond Club Gold members will be offered Executive Club Gold, and Diamond Club Silver members will be offered Executive Club Silver membership.
Will I be offered a “Tier Match” by the Executive Club for my Diamond Club status?
BA Executive Club will offer bmi Diamond Club members the equivalent tier from 1 May and until further notice. More details on how to request your tier match will be available on ba.com from this date.
How do I request my BA Executive Club tier?
You can request your Executive Club tier from 1 May where you will need to complete an online form on ba.com, stating both your Diamond Club and Executive Club number. You will be able to use the tier match form from 1 May until further notice.
How long will it take to process my Executive Club card?
You will receive an email confirmation of your new Executive Club tier status within 14 days of requesting your tier match, and you will receive your new membership card by post within 28 days.
Can I request my Executive Club status immediately?
You can request your Executive Club status from 1 May 2012.
When I join the Executive Club will my Diamond Club account be closed?
No, you will be able to maintain both accounts and enjoy the benefits of both programmes.
If I tier match at the Executive Club and do not earn enough Tier Points to retain my Gold/Silver tier, will I automatically drop to Blue?
No. If you tier match to Gold and you do not earn enough tier points to retain your Gold Executive Club membership you will be downgraded to Silver after 12 months. If you tier match to Silver and do not earn enough tier points to retain your Silver Executive Club membership you will be downgraded to Bronze.
If I am a Gold/Silver Executive Club member and also Gold/Silver within the Diamond Club can I tier match and reset my Executive Club membership year?
Yes. If you choose to tier match at the Executive Club, you can benefit from 12 months at Gold/Silver even if you are an existing Gold/Silver Executive Club member. Please note that by tier matching and resetting your membership year, you will reset any tier points balance that you have to zero.
Diamond Club - joining the Executive Club
Will I be offered the chance to join the Executive Club?
Yes, anyone can join the Executive Club – just log on to ba.com and enrol.
How do I join the Executive Club?
You can enrol using the following online form.
What if I don’t want to join the Executive Club?
You do not have to enrol as an Executive Club member. You can continue to manage your Diamond Club account as you do today.
What if I am not an Executive Club member?
If you are not already an Executive Club member you can join by completing our online enrolment form.
Diamond Club and Executive Club - general questions
As a Diamond Club member, which British Airways lounges can I access using my Diamond Club membership card?
Gold Diamond Club members can access the Galleries First lounge, Galleries Club lounge and Arrivals lounge at London Heathrow Terminal 5. Gold Diamond Club members can also access the London Gatwick British Airways First and Club lounges as well as the London Gatwick Sofitel arrivals lounge. Please note that Gold members may take one guest into the lounge, but guests are not permitted in the arrivals lounges.
Silver Diamond Club members can access the Galleries Club lounge at London Heathrow Terminal 5 and the British Airways Club lounge at London Gatwick. Silver members may take one guest into the lounge.
Please bring your membership card with you as you may be asked to present this in order to gain access to the lounge.
As an Executive Club member, which bmi lounges can I access using my Executive Club membership card?
Gold and Silver Executive Club members can access the bmi lounges at Dublin, Edinburgh, Manchester, Belfast and London Heathrow Terminal 1. Please note that Executive Club members cannot access any Star Alliance lounges.
What if I currently hold lifetime Gold status at the Diamond Club?
British Airways does not offer an unlimited or lifetime tier status. Diamond Club Lifetime Gold customers will therefore be invited to join the Executive Club Gold tier for a minimum of one year.
Are you closing the Diamond Club?
No, we announced a series of changes on 20 April in order to provide reassurance and clarity for Diamond Club customers. Customers can continue to join and enjoy the benefits of Diamond Club membership.
Future plans
Will anything change in the future?
We are currently in consultation with trade unions about our proposals to integrate bmi mainline into British Airways. We will be able to provide further updates once the consultation has concluded.
Will there be any changes to bmi flight schedules?
We will communicate any possible changes to the winter schedule well in advance, so please check back for more details.
Still need help?
If you can’t find the information you are looking for, please contact us.
Flight bookings
I have a flight booked with bmi mainline this summer. Will I still be able to travel?
We plan to operate bmi’s summer schedule into and out of London Heathrow, so customers can continue to book and fly with confidence.
What if I buy a flight now? Should I buy with BA or bmi?
Over the next few days, all bmi flights in and out of London Heathrow will become available to book on ba.com. bmi will still be the operating airline.
Which airline’s policy applies?
bmi policies, including baggage allowances and on-board refreshments, continue to apply for bmi operated flights. British Airways policies apply for BA operated flights.
Flying with BA and bmi
Will I be flying on a BA plane if I’m booked on a bmi flight?
It’s business as usual so if you’re booked to fly on a bmi operated flight, then you'll fly with them. All aspects of the flight and cabins will be bmi.
I have a special requirement, who should I speak to?
If you need to make any changes to your booking then please contact your original booking agent. You will need to contact bmi if you have a direct booking with them.
What kind of food will I get on board?
If you are booked on a bmi flight, you will continue to receive the bmi onboard service.
Flying with bmi baby
I'm booked to fly on bmi baby in the very near future. Can I still take my flight?
Customers who are due to travel on bmi baby should check in and travel as normal.
What will happen with bmi baby?
We are reviewing several options relating to the future of bmi baby and will update customers as soon as possible.
Diamond Club and Executive Club - existing bookings
What if I have a future booking with bmi?
As an Executive Club member you can earn Avios and Tier Points if you add your number to your booking. If you are a Diamond Club member you can continue to earn destinations and status miles.
I have a future booking with bmi regional or bmi baby. Will I continue to earn status and destinations miles?
If you are a Diamond Club member you will continue to earn status and destinations miles on bmi regional and bmi baby flights but Executive Club members will not earn Avios and Tier Points.
I have a future booking with a Star Alliance carrier. Will I continue to earn status and destinations miles as a Diamond Club member?
You will continue to earn status and destinations miles on Star Alliance flights until 31 May with the exception of Lufthansa Group airlines (Lufthansa, Swiss, Austrian Airlines and Brussels Airlines). You cannot earn Avios and Tier points as an Executive Club member flying with any Star Alliance airlines.
I have a future booking with one of bmi’s Air Partners who are not part of the Star Alliance. Will I continue to earn destinations miles?
You will continue to earn destinations miles as a Diamond Club member, but you will not earn anything as an Executive Club member.
I have a future booking on a non-Star Alliance partner (Virgin, Qatar, Trans Aero and Jet Airways). Will this earn destinations miles?
Bookings on non-Star Alliance partners (Virgin, Qatar, Trans Aero and Jet Airways) will continue to earn destinations miles.
What if I have a future reward booking using my destinations miles on bmi or any of its partners?
Any future award bookings will not be affected and members can travel as planned.
I have a future booking on bmi. Will I still earn status miles as a Diamond Club member?
Until 31 May, any bookings on bmi will continue to earn status miles on bmi operated flights and on Star Alliance airlines with the exception of Lufthansa Group airlines (Lufthansa, Swiss, Austrian Airlines and Brussels Airlines).
What if I have a future booking which will earn me Silver or Gold Diamond Club status and I don’t want to join the Executive Club straight away?
You don’t have to enrol in the Executive Club straight away but the sooner you join the sooner you can start enjoying the benefits.
I have a redemption booking on a non-Star Alliance partner (Virgin, Qatar, Trans Aero and Jet Airways). Will this be honoured?
Your future bookings will not be affected.
I have a redemption booking on a Star Alliance partner. Will this be honoured?
Updated to : Any flight bookings made on Star Alliance partners before 31 May will be honoured, this includes flights which are booked to travel after 31 May. If you are booked to travel with a Star Alliance partner after 31 May, please note that any Star Alliance benefits you would usually enjoy such as lounge access will not be available.
I have a future booking on bmi. Will I still earn destinations miles?
If you have a future booking on bmi you will continue to earn destinations miles as you do today.
I have a future booking on a BA operated flight. As a Diamond Club member can I earn destinations and status miles on a BA flight?
You can earn destinations miles on BA operated flights from 20 April 2012.
What if I have a redemption booking on bmi?
Redemption bookings using destinations miles will be protected.
What happens if I want to change or cancel a redemption booking?
You can change or cancel your redemption booking through the Diamond Club or flybmi.com as normal.
Do the terms and conditions for redemptions change now that BA has purchased bmi?
No, the Diamond Club terms and conditions will apply for redemption bookings.
Diamond Club and Executive Club - earning and redeeming
When can I earn destinations and status miles on BA as a Diamond Club member and Avios and Tier Points on bmi as an Executive Club member?
For flights taken from 20 April 2012, you can earn destinations miles as a Diamond Club member and Avios and Tier Points as an Executive Club member.
I have a future booking on bmi. Will I still earn status miles as a Diamond Club member?
Until 31 May, any bookings on bmi will continue to earn status miles on bmi operated flights and on Star Alliance airlines with the exception of Lufthansa Group airlines (Lufthansa, Swiss, Austrian Airlines and Brussels Airlines).
What if I have a future booking which will earn me Silver or Gold Diamond Club status and I don’t want to join the Executive Club straight away?
You don’t have to enrol in the Executive Club straight away but the sooner you join the sooner you can start enjoying the benefits.
I have a future booking on bmi. Will I still earn status miles as a Diamond Club member?
Until 31 May, any bookings on bmi will continue to earn status miles on bmi operated flights and on Star Alliance airlines with the exception of Lufthansa Group airlines (Lufthansa, Swiss, Austrian Airlines and Brussels Airlines).
What will I earn as an Executive Club member when I fly on bmi?
> Please refer to our Collecting Avios for other airlines page, linked here.
I am a member of both the Executive Club and the Diamond Club. Can I earn both destinations miles and Avios?
No, you can earn either destinations miles and status miles or Avios and Tier Points. You cannot earn both. If you enter both your Executive Club and Diamond Club membership numbers onto your booking you will only earn on the membership number that was entered first.
How do I earn destinations miles on BA?
You need to add your Diamond Club number to your BA booking on ba.com. You can do this on Manage My Booking at ba.com or through your local bmi or BA service centre.
How do I earn Avios on bmi?
You can add your Executive Club number to your bmi booking on flybmi.com or through your local bmi service centre. Please note that if you enter both your Diamond Club and Executive Club number against your booking, you will earn only on the account that was added to your booking first.
Can I use my destinations miles on a codeshare flight?
You cannot redeem using destinations miles on a codeshare flight.
Will I earn destinations miles or status miles on a redemption flight on BA?
No, redemption flights do not earn destinations or status miles or Avios or Tier Points.
When can I redeem on bmi flights?
We are working to offer Executive Club members the ability to use their Avios on bmi flights and for Diamond Club members to use their destinations miles on BA flights as soon as possible. We will be in touch soon with more information.
Will I earn destinations miles or status miles on a redemption flight on BA?
No, redemption flights do not earn destinations or status miles or Avios or Tier Points.
Can I continue to redeem on bmi?
Yes, you can continue to redeem on bmi. You will also be able to redeem on BA in the near future.
Diamond Club and Executive Club - transfer tool and tier match
When can I transfer my destinations miles to Avios and vice versa?
We will launch a tool on 3 July which will allow Diamond Club and Executive Club members to transfer destinations miles and Avios points between both programmes.
What will the value of my destinations miles be in Avios?
Destinations miles can be transferred as Avios at a rate of 1:1. In other words, 1 destinations mile = 1 Avios.
What if I am not an Executive Club member?
If you are not already an Executive Club member you can join by completing our online enrolment form.
I don’t have any destinations miles but I am a Diamond Club member and I want to join the Executive Club. Is this possible?
Anyone can join the Executive Club – just log on to ba.com and enrol.
Will I lose anything by transferring my destinations miles to Avios?
No, destinations miles will be transferred to Avios at a rate of 1:1.
How do I transfer my destinations miles to Avios?
There will be a transfer tool available on ba.com from 3 July which will allow you to transfer your destinations miles to Avios, or vice versa. You will need to enter both your Diamond Club and Executive Club membership details.
How do I transfer my destination miles to Avios and vice versa?
You will not be able to transfer your destinations miles to Avios until 3 July. We will contact you with details on how to transfer your Miles from your Diamond Club account on ba.com in the very near future.
When will the transfer tool be available?
The transfer tool will be available from 3 July.
Can I transfer status miles
No, you won’t be able to transfer status miles.
Can I transfer and tier match using the same tool?
You will be able to tier match at the Executive Club when using the online tool from 3 July onwards.
What if I am already a Diamond Club and an Executive Club member?
If you are already a member of both programmes and wish to tier match your Diamond Club membership in the Executive Club, you will be able to do this on ba.com from 1 May. Diamond Club Gold members will be offered Executive Club Gold, and Diamond Club Silver members will be offered Executive Club Silver membership.
Will I be offered a “Tier Match” by the Executive Club for my Diamond Club status?
BA Executive Club will offer bmi Diamond Club members the equivalent tier from 1 May and until further notice. More details on how to request your tier match will be available on ba.com from this date.
How do I request my BA Executive Club tier?
You can request your Executive Club tier from 1 May where you will need to complete an online form on ba.com, stating both your Diamond Club and Executive Club number. You will be able to use the tier match form from 1 May until further notice.
How long will it take to process my Executive Club card?
You will receive an email confirmation of your new Executive Club tier status within 14 days of requesting your tier match, and you will receive your new membership card by post within 28 days.
Can I request my Executive Club status immediately?
You can request your Executive Club status from 1 May 2012.
When I join the Executive Club will my Diamond Club account be closed?
No, you will be able to maintain both accounts and enjoy the benefits of both programmes.
If I tier match at the Executive Club and do not earn enough Tier Points to retain my Gold/Silver tier, will I automatically drop to Blue?
No. If you tier match to Gold and you do not earn enough tier points to retain your Gold Executive Club membership you will be downgraded to Silver after 12 months. If you tier match to Silver and do not earn enough tier points to retain your Silver Executive Club membership you will be downgraded to Bronze.
If I am a Gold/Silver Executive Club member and also Gold/Silver within the Diamond Club can I tier match and reset my Executive Club membership year?
Yes. If you choose to tier match at the Executive Club, you can benefit from 12 months at Gold/Silver even if you are an existing Gold/Silver Executive Club member. Please note that by tier matching and resetting your membership year, you will reset any tier points balance that you have to zero.
Diamond Club - joining the Executive Club
Will I be offered the chance to join the Executive Club?
Yes, anyone can join the Executive Club – just log on to ba.com and enrol.
How do I join the Executive Club?
You can enrol using the following online form.
What if I don’t want to join the Executive Club?
You do not have to enrol as an Executive Club member. You can continue to manage your Diamond Club account as you do today.
What if I am not an Executive Club member?
If you are not already an Executive Club member you can join by completing our online enrolment form.
Diamond Club and Executive Club - general questions
As a Diamond Club member, which British Airways lounges can I access using my Diamond Club membership card?
Gold Diamond Club members can access the Galleries First lounge, Galleries Club lounge and Arrivals lounge at London Heathrow Terminal 5. Gold Diamond Club members can also access the London Gatwick British Airways First and Club lounges as well as the London Gatwick Sofitel arrivals lounge. Please note that Gold members may take one guest into the lounge, but guests are not permitted in the arrivals lounges.
Silver Diamond Club members can access the Galleries Club lounge at London Heathrow Terminal 5 and the British Airways Club lounge at London Gatwick. Silver members may take one guest into the lounge.
Please bring your membership card with you as you may be asked to present this in order to gain access to the lounge.
As an Executive Club member, which bmi lounges can I access using my Executive Club membership card?
Gold and Silver Executive Club members can access the bmi lounges at Dublin, Edinburgh, Manchester, Belfast and London Heathrow Terminal 1. Please note that Executive Club members cannot access any Star Alliance lounges.
What if I currently hold lifetime Gold status at the Diamond Club?
British Airways does not offer an unlimited or lifetime tier status. Diamond Club Lifetime Gold customers will therefore be invited to join the Executive Club Gold tier for a minimum of one year.
Are you closing the Diamond Club?
No, we announced a series of changes on 20 April in order to provide reassurance and clarity for Diamond Club customers. Customers can continue to join and enjoy the benefits of Diamond Club membership.
Future plans
Will anything change in the future?
We are currently in consultation with trade unions about our proposals to integrate bmi mainline into British Airways. We will be able to provide further updates once the consultation has concluded.
Will there be any changes to bmi flight schedules?
We will communicate any possible changes to the winter schedule well in advance, so please check back for more details.
Still need help?
If you can’t find the information you are looking for, please contact us.
Last edited by Oxon Flyer; Apr 23, 2012 at 1:50 pm Reason: Updates added
Apr 30, 2012, 9:08 am
#13
Moderator, Turkish Airlines Miles&Smiles & Accor ALL
Join Date: Apr 2009
Location: BRU
Programs: TK*G, Accor ALL Platinum
Posts: 7,586
The status match website is now live:
Apply for matching tier status in the Executive Club
If you are a Diamond Club Gold or Silver member, you can apply for matching tier status in the Executive Club. All you need to do is complete and submit the form below.
If you are not a member of the Executive Club, you can join now and then complete the form.
Join the Executive Club now
First name
Last name
Diamond Club number
Diamond Club tier
Executive Club number
British Airways takes the security of personal data very seriously.
Privacy Policy
In order for us to process your request, we will have to share the information that you provide with bmi in order to validate your details. bmi will confirm to British Airways that the information you have provided is accurate. By completing and submitting the form below, you are providing British Airways and bmi permission to share your details for the sole purpose of validation in order that we may be able to process your request.
If you are a Diamond Club Gold or Silver member, you can apply for matching tier status in the Executive Club. All you need to do is complete and submit the form below.
If you are not a member of the Executive Club, you can join now and then complete the form.
Join the Executive Club now
First name
Last name
Diamond Club number
Diamond Club tier
Executive Club number
British Airways takes the security of personal data very seriously.
Privacy Policy
In order for us to process your request, we will have to share the information that you provide with bmi in order to validate your details. bmi will confirm to British Airways that the information you have provided is accurate. By completing and submitting the form below, you are providing British Airways and bmi permission to share your details for the sole purpose of validation in order that we may be able to process your request.
May 9, 2012, 1:57 am
#14
Moderator: British Airways Executive Club, Marriott Bonvoy
Original Poster
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,032
Updates from flybmi.com ref Star Alliance Exit
Star Alliance Exit
Status Miles Earning
Up to and including 31 May 2012 status miles will continue to be earned by Diamond Club members when travelling on a bmi or a Star Alliance operated flight.
Destinations Miles Earning
Up to and including 31 May 2012 destinations miles will continue to be earned by Diamond Club members when travelling on a bmi or a Star Alliance operated flight.
From 20 April 2012 destinations miles can also be earned by Diamond Club members when travelling on a bmi or a British Airways operated flight.
Other Diamond Club Airline Partners
Diamond Club members will continue to earn destinations miles with Diamond Club airline partners who are not associated with Star Alliance. These airline partners are:
Transaero
Virgin
bmibaby
Qatar
Jet Airways
Retrospective Flight Claims
From 1 June 2012 any retrospective claims made by Diamond Club members, for flights flown up to 31 May 2012 on Star Alliance member carriers but not credited to Diamond Club member accounts, will be accepted by bmi up to and including 31 October 2012.
Any retrospective Star Alliance claims made by Diamond Club members after 31 October will not be credited to Diamond Club members’ accounts.
Award Flights
When is the last date that I can make an award flight booking for a Star Alliance member flight?
The last date that a Diamond Club member can make an award flight booking on a Star Alliance airline is 31 May 2012.
Will my award flight booking be honoured after 31 May 2012?
Any award flights booked and ticketed, on a Star Alliance airline, on or before 31 May 2012 will be honoured.
Can I change my award flight booking after 31 May 2012?
The last time that you will be able to make a change to an award flight booking for travel on a Star Alliance airline is 31 May 2012.
If you need to make a change to an award flight booking after 31 May 2012 the booking would need to be cancelled because no changes can be made after this date.
Lufthansa Group Airlines
As communicated to Diamond Club members on 11 April 2012, the earn and spend agreement with the Lufthansa Group ended on 19 April 2012. This included Lufthansa, Swiss, Austrian Airlines, and Brussels Airlines. This means that Diamond Club members are no longer able to earn destinations and status miles and are also no longer able to spend destinations miles on these airlines.
All other Star Alliance benefits associated with membership tier level (such as lounge access) will still apply on flights with Lufthansa, Swiss, Austrian Airlines, and Brussels Airlines until 31 May 2012.
Can I change my award flight booking on Lufthansa, Swiss, Austrian Airlines, and Brussels Airlines?
Award bookings changes are no longer allowed on these 4 airlines. If a change needs to be made, alternative award flight options can be discussed with bmi reservations, by reviewing alternative available award flights on other Star Alliance airlines, subject to availability. Alternative Star Alliance award flight options can be booked subject to availability until 31 May 2012.
If there is no suitable alternative award flight available, the award flight booked for travel on Lufthansa, Swiss, Austrian Airlines, and Brussels Airlines may be cancelled.
Can I transfer my miles to another Star Alliance frequent flyer programme?
The Diamond Club programme will remain in operation after the sale of bmi to British Airways and therefore, as usual, there is no option to transfer miles to another Star Alliance frequent flyer programme.
Key Dates
19 April bmi Star Alliance Exit
20 April Diamond Club members can no longer earn status and destinations miles on Lufthansa Group airlines – Lufthansa, Swiss, Austrian Airlines, and Brussels Airlines
31 May Last day for earning status and destinations miles on Star Alliance airlines
Last day for booking Star Alliance airline reward flights using Diamond Club destinations miles
Last day for changing Star Alliance airline award bookings
Last day for Diamond Club members Star Alliance tier benefits
31 October Last day to submit retrospective claims for Star Alliance airline flights taken on or before 31 May 2012
Status Miles Earning
Up to and including 31 May 2012 status miles will continue to be earned by Diamond Club members when travelling on a bmi or a Star Alliance operated flight.
Destinations Miles Earning
Up to and including 31 May 2012 destinations miles will continue to be earned by Diamond Club members when travelling on a bmi or a Star Alliance operated flight.
From 20 April 2012 destinations miles can also be earned by Diamond Club members when travelling on a bmi or a British Airways operated flight.
Other Diamond Club Airline Partners
Diamond Club members will continue to earn destinations miles with Diamond Club airline partners who are not associated with Star Alliance. These airline partners are:
Transaero
Virgin
bmibaby
Qatar
Jet Airways
Retrospective Flight Claims
From 1 June 2012 any retrospective claims made by Diamond Club members, for flights flown up to 31 May 2012 on Star Alliance member carriers but not credited to Diamond Club member accounts, will be accepted by bmi up to and including 31 October 2012.
Any retrospective Star Alliance claims made by Diamond Club members after 31 October will not be credited to Diamond Club members’ accounts.
Award Flights
When is the last date that I can make an award flight booking for a Star Alliance member flight?
The last date that a Diamond Club member can make an award flight booking on a Star Alliance airline is 31 May 2012.
Will my award flight booking be honoured after 31 May 2012?
Any award flights booked and ticketed, on a Star Alliance airline, on or before 31 May 2012 will be honoured.
Can I change my award flight booking after 31 May 2012?
The last time that you will be able to make a change to an award flight booking for travel on a Star Alliance airline is 31 May 2012.
If you need to make a change to an award flight booking after 31 May 2012 the booking would need to be cancelled because no changes can be made after this date.
Lufthansa Group Airlines
As communicated to Diamond Club members on 11 April 2012, the earn and spend agreement with the Lufthansa Group ended on 19 April 2012. This included Lufthansa, Swiss, Austrian Airlines, and Brussels Airlines. This means that Diamond Club members are no longer able to earn destinations and status miles and are also no longer able to spend destinations miles on these airlines.
All other Star Alliance benefits associated with membership tier level (such as lounge access) will still apply on flights with Lufthansa, Swiss, Austrian Airlines, and Brussels Airlines until 31 May 2012.
Can I change my award flight booking on Lufthansa, Swiss, Austrian Airlines, and Brussels Airlines?
Award bookings changes are no longer allowed on these 4 airlines. If a change needs to be made, alternative award flight options can be discussed with bmi reservations, by reviewing alternative available award flights on other Star Alliance airlines, subject to availability. Alternative Star Alliance award flight options can be booked subject to availability until 31 May 2012.
If there is no suitable alternative award flight available, the award flight booked for travel on Lufthansa, Swiss, Austrian Airlines, and Brussels Airlines may be cancelled.
Can I transfer my miles to another Star Alliance frequent flyer programme?
The Diamond Club programme will remain in operation after the sale of bmi to British Airways and therefore, as usual, there is no option to transfer miles to another Star Alliance frequent flyer programme.
Key Dates
19 April bmi Star Alliance Exit
20 April Diamond Club members can no longer earn status and destinations miles on Lufthansa Group airlines – Lufthansa, Swiss, Austrian Airlines, and Brussels Airlines
31 May Last day for earning status and destinations miles on Star Alliance airlines
Last day for booking Star Alliance airline reward flights using Diamond Club destinations miles
Last day for changing Star Alliance airline award bookings
Last day for Diamond Club members Star Alliance tier benefits
31 October Last day to submit retrospective claims for Star Alliance airline flights taken on or before 31 May 2012
Last edited by Oxon Flyer; May 9, 2012 at 2:08 am
May 9, 2012, 2:06 am
#15
Moderator: British Airways Executive Club, Marriott Bonvoy
Original Poster
Join Date: May 2006
Location: Englandshire
Programs: SPG LT Plat, BA G, BD*LG, MG Blue+ ...
Posts: 16,032
Updated FAQs from flybmi.com
British Airways and bmi
1. Are you closing the Diamond Club?
No. Today (April 20th) we have announced a series of changes in relation to the Diamond Club in order to provide reassurance and clarity for Diamond Club customers. Customers continue to be able to join and enjoy the benefits of Diamond Club membership.
2. Will I be offered the chance to join the BA Executive Club?
Anyone can join the Executive Club – just log on to ba.com and enrol here http://www.britishairways.com/welcomebmi
3. What if I have a future booking with bmi – will I continue to earn status and destinations miles?
Yes, you will continue to earn status and destinations miles on bmi flights.
4. What if I have a future booking with bmi Regional – will I continue to earn status and destinations miles?
Yes, you will continue to earn status and destinations miles on bmi Regional flights.
5. What if I have a future booking with bmibaby – will I continue to earn destinations miles?
Yes, you will continue to earn destinations miles on bmibaby flights.
6. What if I have a future booking with a Star Alliance carrier – will I continue to earn status and destinations miles?
You will continue to earn status and destinations miles on Star Alliance flights until 31 May 2012 with the exception of the Lufthansa Group airlines (Lufthansa, Swiss, Austrian Airlines and Brussels Airlines) – you will no longer be able to earn or spend status or destinations miles from 19 April 2012.
7. What if I have a future booking with one of bmi’s airline partners who are not part of the Star Alliance – will I continue to earn destinations miles?
Yes, you will continue to earn destinations miles on bmibaby, Qatar Airways, Transaero, Virgin Atlantic and Jet Airways.
8. What if I have a future award booking using my destinations miles on bmi or any of its partners?
Any future award bookings will not be affected and members can travel as planned.
9. When can I earn destinations and status miles on BA?
You can earn destinations miles for flights taken from 20 April 2012.
10. When can I spend on BA flights?
We are working to offer Diamond Club members the ability to use their destinations miles on BA flights and for Executive Club members to use Avios on bmi flights as soon as possible – we will be in touch with more information.
11. When can I transfer my destinations miles to Avios?
We are working to introduce the tool which Diamond Club and Executive Club members can use to transfer destinations miles and Avios points between both programmes from 3 July.
12. What will the value of my destinations miles be in Avios?
Destinations miles can be transferred as Avios at a rate of 1:1 ie 1 destinations mile = 1 Avios.
13. What if I am not a BA Executive Club member?
If you are not already an Executive Club member you will need to join the Executive Club at http://www.britishairways.com/welcomebmi
14. What if I don’t want to join the Executive Club?
You do not have to enrol as an Executive Club member – you can continue to manage your Diamond Club account as you do today.
15. I don’t have any destinations miles but I am a Diamond Club member and I want to join the BA Executive Club is this possible?
Yes anyone can join the Executive Club – just click here to enrol http://www.britishairways.com/welcomebmi
16. Will I lose anything by transferring my destinations miles to Avios?
Destinations miles will be transferred to Avios at a rate of 1:1.
17. How do I transfer my destinations miles to Avios?
There will be a transfer tool available on ba.com from 3 July where you can request to transfer your destinations miles to Avios (or vice versa) by entering both your Diamond Club and Executive Club membership details.
Accrual
1. I have a future booking on bmi – will I still earn status miles?
Any future bookings will continue to earn status miles on bmi operated flights.
2. I have a future booking on bmi – will I still earn destinations miles?
If you have a future booking on bmi you will continue to earn destinations miles as you do today.
3. I have a future booking on BA operated flight – as a Diamond Club member can I earn destinations and status miles on a BA flight?
You can earn destinations miles on BA operated flights from 20 April.
4. I am a member of both the Executive Club and the Diamond Club – can I earn both destinations miles and Avios?
No you can only earn either destinations miles and status miles OR Avios and Tier Points – you cannot earn both. If you enter both your Diamond club and Executive Club membership number in your booking you will only earn on the membership number that was entered first.
5. How do I earn destinations miles on BA?
You need to add your Diamond Club number to your BA booking on ba.com or through your local service centre
6. How do I add my Diamond Club number to a BA booking?
You can add your Diamond Club number on Manage My Booking at ba.com or through your local bmi or BA service centre.
7. I have a future booking on a Star Alliance partner – will this earn destinations and status miles?
Bookings on Lufthansa Group Airlines (Lufthansa, Swiss, Austrian Airlines and Brussels Airlines) will not earn destinations or status miles after 19 April 2012. The remaining Star Alliance partner flights will continue to earn destinations and status miles until 31 May 2012.
8. I have a future booking on a non-Star Alliance partner (bmibaby, Virgin, Qatar, Transaero and Jet Airways) - will this earn destinations miles?
Bookings on non-Star Alliance partner (bmibaby, Virgin, Qatar, Transaero and Jet Airways) - will continue to earn destinations miles.
9. I have a future booking on bmibaby – will I continue to earn destinations miles?
Yes, you will continue to earn destinations miles.
10. I have a future booking on bmi Regional will I continue to earn destinations and status miles?
Yes, you will continue to earn destinations and status miles.
11. Will passengers still earn Status and Destinations miles if booked to travel on a bmi (BD) code with Star Alliance partners after 31st May?
Diamond Club members will still earn status and destinations miles on bmi operated flights after 31 May.
If you are booked on a BD Codeshare flight number but the flight is operated by a Star Alliance airline member, then Diamond Club members will not earn status and destinations miles. Status and destinations miles are awarded according to the operating carrier.
Award
1 Can I use my destinations miles on a codeshare flight?
You cannot spend your destinations miles on a codeshare flight.
2 What if I have an award booking on bmi?
Award bookings using destinations miles will be honoured.
3 Can I continue to spend destinations miles on bmi?
Yes you can continue to spend destinations miles on bmi – you will also be able to spend on BA in the near future.
4 I have an award booking on a Star Alliance Partner – will this be honoured?
Any Star Alliance Partner award flights booked before 31 May will be honoured (or 19 April for awards booked to travel on the Lufthansa Airlines Group).
5 I have an award booking on a non Star Alliance Partner (bmibaby, Virgin, Qatar, Transaero and Jet Airways) - will this be honoured?
Your future bookings will not be affected.
7. What happens if I want to change or cancel an award booking?
You can change or cancel your award booking through Diamond Club or flybmi.com as normal. Please note this must be completed by 31 May 2012 for Star Alliance award flights.
8. Do the Terms and Conditions for awards change when BA have purchased bmi?
The Diamond Club Terms and Conditions will apply for award bookings.
9. Wil I earn destinations miles or status mils on an award flight on BA?
No – award flights do not earn destinations or status miles or Avios or Tier Points.
Destinations miles transfer tool to Avios and Avios to destinations miles
1. How do I transfer my destinations miles to Avios?
You will not be able to transfer your destinations miles to Avios until 3 July. We will contact you with details on how to transfer your miles from your Diamond Club account on ba.com in the very near future.
2. When will the transfer tool be available?
The transfer tool will be available from 3 July 2012.
3. Can I transfer status miles from Diamond Club to Executive Club?
No you cannot transfer your status miles but there is an opportunity to tier match with Executive Club.
4. Can I transfer and tier match using the same tool?
You will be able to request to tier match the Executive Club when using the online tool from 3 July onwards.
5. Until the 'transfer tool' is available how do I move miles between Diamond Club and Executive Club and vice versa.
Members cannot transfer destinations miles to Avios and vice versa until the tool is ready on 3 July.
Status
1. What if I am already a Diamond Club and an Executive Club member?
If you are already a member of both programmes and wish to tier match your Diamond Club membership in the Executive Club you will be able to do this through ba.com from 1 May. Diamond Club Gold members will be offered Executive Club Gold, and Diamond Club Silver members will be offered Executive Club Silver membership.
2. Will I be offered a “Tier Match” by the Executive Club for my Diamond Club status?
BA Executive Club will offer bmi Diamond Club members the equivalent tier from 1 May – the details will be available on ba.com.
3. How do I join the BA Executive Club?
You can join the Executive Club on ba.com here - http://www.britishairways.com/welcomebmi
4. How do I request my BA Executive Club tier?
You can complete a form on ba.com from 1 May, stating both your Diamond Club and Executive Club number and your request will be processed within 28 days. You will be able to use the tier match form from 1 May until further notice.
5. How long will it take to process my Executive Club card?
You will receive an e-mail confirmation of your new Executive Club tier status within 14 days of requesting your tier match, and you will receive your new membership card by post within 28 days.
6. Can I request my Executive Club status immediately?
You can request your Executive Club status from 1 May.
7. What if I have a future booking which will earn me Silver or Gold Diamond Club status and I don’t want to join the Executive Club straight away?
You don’t have to enroll in the Executive Club straightaway but the sooner you join the sooner you can start enjoying the benefits.
8. When I join the Executive Club will my Diamond Club account be closed?
No. You will be able to maintain both accounts.
9. When will I receive my Executive Club card?
Within 28 days.
10. When I tier match at the Executive Club, how long will I be given my new tier for?
When you request a tier match at the Executive Club your new tier will be valid for 12 months.
11. If I tier match at the Executive Club and do not earn enough Tier Points to retain my Gold/Silver tier, will I automatically drop to Blue?
No. If you tier match to Gold and you do not earn enough tier points to retain your Gold Executive Club membership you will be downgraded to Silver after 12 months. If you tier match to Silver and do not earn enough tier points to retain your Silver Executive Club membership you will be downgraded to Bronze.
12.If I am an existing Gold/Silver Executive Club member, and I also hold Gold/Silver tier within the Diamond Club, can I tier match and reset my Executive Club membership year?
Yes. If you choose to tier match at the Executive Club, you can benefit from 12 months at Gold/Silver even if you are an existing Gold/Silver Executive Club member. Please note that tier matching and resetting your membership year, you will reset any tier points balance that you have to zero.
Products and Benefits
1. Will I continue to earn lounge access as a Diamond Club Gold/Silver member?
You can continue to access the bmi lounges and the BA lounges at London Heathrow and London Gatwick – please bring your card as you will be asked to present this.
2. As a Diamond Club member, which British Airways lounges can I access using my Diamond Club membership card?
Gold Diamond Club members can access the Galleries First lounge, Galleries Club lounge and Arrivals lounge at London Heathrow terminal 5. Gold Diamond Club members can also access the London Gatwick British Airways First and Club lounges as well as the London Gatwick Sofitel arrivals lounge. Please note that Gold members may take 1 guest into the lounge. Guests are not permitted in the arrivals lounges.
Silver Diamond Club members can access the Galleries Club lounge at London Heathrow terminal 5 and the British Airways Club lounge at London Gatwick. Silver members may take 1 guest into the lounge. Please bring your membership card with you as you may be asked to present this in order to gain access to the lounge.
3. What if I currently hold lifetime Gold status at the Diamond Club?
British Airways does not offer an unlimited or lifetime tier status. Diamond Club Lifetime Gold customers will therefore be invited to join the Executive Club Gold tier for a minimum of one year.
4. Can I use upgrade vouchers on BA?
No you cannot, these vouchers can only be used on bmi.
5. How can I spend Avios?
You can spend Avios on flights, upgrades, hotel and car hire.
6. I have ordered a “treat” – can I still expect this to be fulfilled?
Yes you will still receive your treat and you can continue to spend destinations miles on treats.
7. Can I continue to use my destinations miles for treats, hotels and car hire?
You can continue to use your destinations miles for treats, hotels and car hire.
8. What if I have a hotel/car hire booked already?
There will be no changes to any bookings you have already made.
Credit Card
1. Will there be any changes to my MBNA credit card?
No, there will be no changes.
General Questions
1. Can I status match my Diamond Club membership with another Star Alliance airline programme?
There is no option to status match with Star Alliance airline frequent flyer programmes.
2. When can we earn and spend on oneworld flights?
You can only earn and spend on oneworld flights as an BA Executive Club member.
1. Are you closing the Diamond Club?
No. Today (April 20th) we have announced a series of changes in relation to the Diamond Club in order to provide reassurance and clarity for Diamond Club customers. Customers continue to be able to join and enjoy the benefits of Diamond Club membership.
2. Will I be offered the chance to join the BA Executive Club?
Anyone can join the Executive Club – just log on to ba.com and enrol here http://www.britishairways.com/welcomebmi
3. What if I have a future booking with bmi – will I continue to earn status and destinations miles?
Yes, you will continue to earn status and destinations miles on bmi flights.
4. What if I have a future booking with bmi Regional – will I continue to earn status and destinations miles?
Yes, you will continue to earn status and destinations miles on bmi Regional flights.
5. What if I have a future booking with bmibaby – will I continue to earn destinations miles?
Yes, you will continue to earn destinations miles on bmibaby flights.
6. What if I have a future booking with a Star Alliance carrier – will I continue to earn status and destinations miles?
You will continue to earn status and destinations miles on Star Alliance flights until 31 May 2012 with the exception of the Lufthansa Group airlines (Lufthansa, Swiss, Austrian Airlines and Brussels Airlines) – you will no longer be able to earn or spend status or destinations miles from 19 April 2012.
7. What if I have a future booking with one of bmi’s airline partners who are not part of the Star Alliance – will I continue to earn destinations miles?
Yes, you will continue to earn destinations miles on bmibaby, Qatar Airways, Transaero, Virgin Atlantic and Jet Airways.
8. What if I have a future award booking using my destinations miles on bmi or any of its partners?
Any future award bookings will not be affected and members can travel as planned.
9. When can I earn destinations and status miles on BA?
You can earn destinations miles for flights taken from 20 April 2012.
10. When can I spend on BA flights?
We are working to offer Diamond Club members the ability to use their destinations miles on BA flights and for Executive Club members to use Avios on bmi flights as soon as possible – we will be in touch with more information.
11. When can I transfer my destinations miles to Avios?
We are working to introduce the tool which Diamond Club and Executive Club members can use to transfer destinations miles and Avios points between both programmes from 3 July.
12. What will the value of my destinations miles be in Avios?
Destinations miles can be transferred as Avios at a rate of 1:1 ie 1 destinations mile = 1 Avios.
13. What if I am not a BA Executive Club member?
If you are not already an Executive Club member you will need to join the Executive Club at http://www.britishairways.com/welcomebmi
14. What if I don’t want to join the Executive Club?
You do not have to enrol as an Executive Club member – you can continue to manage your Diamond Club account as you do today.
15. I don’t have any destinations miles but I am a Diamond Club member and I want to join the BA Executive Club is this possible?
Yes anyone can join the Executive Club – just click here to enrol http://www.britishairways.com/welcomebmi
16. Will I lose anything by transferring my destinations miles to Avios?
Destinations miles will be transferred to Avios at a rate of 1:1.
17. How do I transfer my destinations miles to Avios?
There will be a transfer tool available on ba.com from 3 July where you can request to transfer your destinations miles to Avios (or vice versa) by entering both your Diamond Club and Executive Club membership details.
Accrual
1. I have a future booking on bmi – will I still earn status miles?
Any future bookings will continue to earn status miles on bmi operated flights.
2. I have a future booking on bmi – will I still earn destinations miles?
If you have a future booking on bmi you will continue to earn destinations miles as you do today.
3. I have a future booking on BA operated flight – as a Diamond Club member can I earn destinations and status miles on a BA flight?
You can earn destinations miles on BA operated flights from 20 April.
4. I am a member of both the Executive Club and the Diamond Club – can I earn both destinations miles and Avios?
No you can only earn either destinations miles and status miles OR Avios and Tier Points – you cannot earn both. If you enter both your Diamond club and Executive Club membership number in your booking you will only earn on the membership number that was entered first.
5. How do I earn destinations miles on BA?
You need to add your Diamond Club number to your BA booking on ba.com or through your local service centre
6. How do I add my Diamond Club number to a BA booking?
You can add your Diamond Club number on Manage My Booking at ba.com or through your local bmi or BA service centre.
7. I have a future booking on a Star Alliance partner – will this earn destinations and status miles?
Bookings on Lufthansa Group Airlines (Lufthansa, Swiss, Austrian Airlines and Brussels Airlines) will not earn destinations or status miles after 19 April 2012. The remaining Star Alliance partner flights will continue to earn destinations and status miles until 31 May 2012.
8. I have a future booking on a non-Star Alliance partner (bmibaby, Virgin, Qatar, Transaero and Jet Airways) - will this earn destinations miles?
Bookings on non-Star Alliance partner (bmibaby, Virgin, Qatar, Transaero and Jet Airways) - will continue to earn destinations miles.
9. I have a future booking on bmibaby – will I continue to earn destinations miles?
Yes, you will continue to earn destinations miles.
10. I have a future booking on bmi Regional will I continue to earn destinations and status miles?
Yes, you will continue to earn destinations and status miles.
11. Will passengers still earn Status and Destinations miles if booked to travel on a bmi (BD) code with Star Alliance partners after 31st May?
Diamond Club members will still earn status and destinations miles on bmi operated flights after 31 May.
If you are booked on a BD Codeshare flight number but the flight is operated by a Star Alliance airline member, then Diamond Club members will not earn status and destinations miles. Status and destinations miles are awarded according to the operating carrier.
Award
1 Can I use my destinations miles on a codeshare flight?
You cannot spend your destinations miles on a codeshare flight.
2 What if I have an award booking on bmi?
Award bookings using destinations miles will be honoured.
3 Can I continue to spend destinations miles on bmi?
Yes you can continue to spend destinations miles on bmi – you will also be able to spend on BA in the near future.
4 I have an award booking on a Star Alliance Partner – will this be honoured?
Any Star Alliance Partner award flights booked before 31 May will be honoured (or 19 April for awards booked to travel on the Lufthansa Airlines Group).
5 I have an award booking on a non Star Alliance Partner (bmibaby, Virgin, Qatar, Transaero and Jet Airways) - will this be honoured?
Your future bookings will not be affected.
7. What happens if I want to change or cancel an award booking?
You can change or cancel your award booking through Diamond Club or flybmi.com as normal. Please note this must be completed by 31 May 2012 for Star Alliance award flights.
8. Do the Terms and Conditions for awards change when BA have purchased bmi?
The Diamond Club Terms and Conditions will apply for award bookings.
9. Wil I earn destinations miles or status mils on an award flight on BA?
No – award flights do not earn destinations or status miles or Avios or Tier Points.
Destinations miles transfer tool to Avios and Avios to destinations miles
1. How do I transfer my destinations miles to Avios?
You will not be able to transfer your destinations miles to Avios until 3 July. We will contact you with details on how to transfer your miles from your Diamond Club account on ba.com in the very near future.
2. When will the transfer tool be available?
The transfer tool will be available from 3 July 2012.
3. Can I transfer status miles from Diamond Club to Executive Club?
No you cannot transfer your status miles but there is an opportunity to tier match with Executive Club.
4. Can I transfer and tier match using the same tool?
You will be able to request to tier match the Executive Club when using the online tool from 3 July onwards.
5. Until the 'transfer tool' is available how do I move miles between Diamond Club and Executive Club and vice versa.
Members cannot transfer destinations miles to Avios and vice versa until the tool is ready on 3 July.
Status
1. What if I am already a Diamond Club and an Executive Club member?
If you are already a member of both programmes and wish to tier match your Diamond Club membership in the Executive Club you will be able to do this through ba.com from 1 May. Diamond Club Gold members will be offered Executive Club Gold, and Diamond Club Silver members will be offered Executive Club Silver membership.
2. Will I be offered a “Tier Match” by the Executive Club for my Diamond Club status?
BA Executive Club will offer bmi Diamond Club members the equivalent tier from 1 May – the details will be available on ba.com.
3. How do I join the BA Executive Club?
You can join the Executive Club on ba.com here - http://www.britishairways.com/welcomebmi
4. How do I request my BA Executive Club tier?
You can complete a form on ba.com from 1 May, stating both your Diamond Club and Executive Club number and your request will be processed within 28 days. You will be able to use the tier match form from 1 May until further notice.
5. How long will it take to process my Executive Club card?
You will receive an e-mail confirmation of your new Executive Club tier status within 14 days of requesting your tier match, and you will receive your new membership card by post within 28 days.
6. Can I request my Executive Club status immediately?
You can request your Executive Club status from 1 May.
7. What if I have a future booking which will earn me Silver or Gold Diamond Club status and I don’t want to join the Executive Club straight away?
You don’t have to enroll in the Executive Club straightaway but the sooner you join the sooner you can start enjoying the benefits.
8. When I join the Executive Club will my Diamond Club account be closed?
No. You will be able to maintain both accounts.
9. When will I receive my Executive Club card?
Within 28 days.
10. When I tier match at the Executive Club, how long will I be given my new tier for?
When you request a tier match at the Executive Club your new tier will be valid for 12 months.
11. If I tier match at the Executive Club and do not earn enough Tier Points to retain my Gold/Silver tier, will I automatically drop to Blue?
No. If you tier match to Gold and you do not earn enough tier points to retain your Gold Executive Club membership you will be downgraded to Silver after 12 months. If you tier match to Silver and do not earn enough tier points to retain your Silver Executive Club membership you will be downgraded to Bronze.
12.If I am an existing Gold/Silver Executive Club member, and I also hold Gold/Silver tier within the Diamond Club, can I tier match and reset my Executive Club membership year?
Yes. If you choose to tier match at the Executive Club, you can benefit from 12 months at Gold/Silver even if you are an existing Gold/Silver Executive Club member. Please note that tier matching and resetting your membership year, you will reset any tier points balance that you have to zero.
Products and Benefits
1. Will I continue to earn lounge access as a Diamond Club Gold/Silver member?
You can continue to access the bmi lounges and the BA lounges at London Heathrow and London Gatwick – please bring your card as you will be asked to present this.
2. As a Diamond Club member, which British Airways lounges can I access using my Diamond Club membership card?
Gold Diamond Club members can access the Galleries First lounge, Galleries Club lounge and Arrivals lounge at London Heathrow terminal 5. Gold Diamond Club members can also access the London Gatwick British Airways First and Club lounges as well as the London Gatwick Sofitel arrivals lounge. Please note that Gold members may take 1 guest into the lounge. Guests are not permitted in the arrivals lounges.
Silver Diamond Club members can access the Galleries Club lounge at London Heathrow terminal 5 and the British Airways Club lounge at London Gatwick. Silver members may take 1 guest into the lounge. Please bring your membership card with you as you may be asked to present this in order to gain access to the lounge.
3. What if I currently hold lifetime Gold status at the Diamond Club?
British Airways does not offer an unlimited or lifetime tier status. Diamond Club Lifetime Gold customers will therefore be invited to join the Executive Club Gold tier for a minimum of one year.
4. Can I use upgrade vouchers on BA?
No you cannot, these vouchers can only be used on bmi.
5. How can I spend Avios?
You can spend Avios on flights, upgrades, hotel and car hire.
6. I have ordered a “treat” – can I still expect this to be fulfilled?
Yes you will still receive your treat and you can continue to spend destinations miles on treats.
7. Can I continue to use my destinations miles for treats, hotels and car hire?
You can continue to use your destinations miles for treats, hotels and car hire.
8. What if I have a hotel/car hire booked already?
There will be no changes to any bookings you have already made.
Credit Card
1. Will there be any changes to my MBNA credit card?
No, there will be no changes.
General Questions
1. Can I status match my Diamond Club membership with another Star Alliance airline programme?
There is no option to status match with Star Alliance airline frequent flyer programmes.
2. When can we earn and spend on oneworld flights?
You can only earn and spend on oneworld flights as an BA Executive Club member.