How much is this a misrepresentation?
Dec 7, 2010, 10:05 am
#1
Original Poster
Join Date: Mar 2007
Location: Thatcham, UK or Adelaide Australia
Programs: Marriott Lifetime Plat OZ Diamond SK Diamond BA Blue
Posts: 3,323
How much is this a misrepresentation?
With the December Offers email this afternoon, came a notice of Diamond Club Call Centre closures over Christmas and New Year.
It was the picture of the Call Centre that strained my belief:
I find it difficult to believe that is an accurate portrayal of Pune.
It was the picture of the Call Centre that strained my belief:
I find it difficult to believe that is an accurate portrayal of Pune.
Dec 7, 2010, 10:09 am
#2
FlyerTalk Evangelist
Join Date: Apr 2009
Location: where lions are led by donkeys...
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 20,340
Get the Advertising Standards Authority on it - or is it like mobile phone/games ads on TV where it says "not actual game footage" and so they are covered. Pathetic and should be outlawed. If they feel that it will put people off because they showed Indian workers then they should not outsource there in the first place.
Dec 7, 2010, 10:17 am
#3
Original Poster
Join Date: Mar 2007
Location: Thatcham, UK or Adelaide Australia
Programs: Marriott Lifetime Plat OZ Diamond SK Diamond BA Blue
Posts: 3,323
Get the Advertising Standards Authority on it - or is it like mobile phone/games ads on TV where it says "not actual game footage" and so they are covered. Pathetic and should be outlawed. If they feel that it will put people off because they showed Indian workers then they should not outsource there in the first place.
Dec 7, 2010, 10:23 am
#4
FlyerTalk Evangelist
Join Date: Apr 2009
Location: where lions are led by donkeys...
Programs: Lifetime Gold, Global Entry, Hertz PC, and my wallet
Posts: 20,340
Dec 7, 2010, 10:32 am
#5
Join Date: Mar 2006
Location: UME 🇸🇪 / NWI🇬🇧
Programs: SJ, SAS, DL
Posts: 1,700
It looks more like the office area of your average airline lounge. Now there's a thought. BMI could take outsourcing one step further, and offer DC miles to informed BMI passengers (i.e. FlyerTalkers) to take calls while waiting for flights in Diamond Club lounges. 
Dec 7, 2010, 12:53 pm
#7
Join Date: Sep 2004
Location: UK
Posts: 561
I don't think they'd need to choose informed passengers ... just give anyone instructions to pick up the phone and say 'Our computer systems are down right now, please call back later'.
Dec 7, 2010, 2:06 pm
#10
Join Date: May 2006
Location: 5 miles from EMA
Programs: BD, BAEC Pleb, VS Pleb, Accor Pleb, HHonors Gold, Big White Season Pass
Posts: 5,904
Here's the truth behind the Ventura Call Centre in Pune.
Dec 7, 2010, 2:14 pm
#12
Join Date: Mar 2010
Location: GRR, USA
Posts: 3,298
