How much is this a misrepresentation?

adl73x · Dec 7, 10, 10:05 am

With the December Offers email this afternoon, came a notice of Diamond Club Call Centre closures over Christmas and New Year.

It was the picture of the Call Centre that strained my belief:

I find it difficult to believe that is an accurate portrayal of Pune.

Silver Fox · Dec 7, 10, 10:09 am

Get the Advertising Standards Authority on it - or is it like mobile phone/games ads on TV where it says "not actual game footage" and so they are covered. Pathetic and should be outlawed. If they feel that it will put people off because they showed Indian workers then they should not outsource there in the first place.

adl73x · Dec 7, 10, 10:17 am

Quote:

Originally Posted by Silver Fox

Get the Advertising Standards Authority on it - or is it like mobile phone/games ads on TV where it says "not actual game footage" and so they are covered. Pathetic and should be outlawed. If they feel that it will put people off because they showed Indian workers then they should not outsource there in the first place.

Actually, I was thinking of the woman sitting up perfectly straight in a non-ergonomic chair

Silver Fox · Dec 7, 10, 10:23 am

Quote:

Originally Posted by adl73x

Actually, I was thinking of the woman sitting up perfectly straight in a non-ergonomic chair

Yeah, right !

jamesbrownontheroad · Dec 7, 10, 10:32 am

It looks more like the office area of your average airline lounge. Now there's a thought. BMI could take outsourcing one step further, and offer DC miles to informed BMI passengers (i.e. FlyerTalkers) to take calls while waiting for flights in Diamond Club lounges.

bmiStar · Dec 7, 10, 12:14 pm

You are completely right!

The picture is completely misleading

There are NEVER 4 people answering the phones.

marble · Dec 7, 10, 12:53 pm

Quote:

Originally Posted by jamesbrownontheroad

and offer DC miles to informed BMI passengers (i.e. FlyerTalkers) to take calls

I don't think they'd need to choose informed passengers ... just give anyone instructions to pick up the phone and say 'Our computer systems are down right now, please call back later'.

HIDDY · Dec 7, 10, 12:56 pm

Quote:

Originally Posted by Silver Fox

Get the Advertising Standards Authority on it -

Indeed.

They can add it to the bmi case file....if there's any room left.

**GoldCircle** · Dec 7, 10, 1:54 pm

Here's the truth behind the Ventura Call Centre in Pune.

Tiger_lily · Dec 7, 10, 2:06 pm

Quote:

Originally Posted by GoldCircle

Here's the truth behind the Ventura Call Centre in Pune.

And how long have you been waiting for a thread to appear just so that you can post this again?

**GoldCircle** · Dec 7, 10, 2:11 pm

Please hold.

LufthansaFlyer · Dec 7, 10, 2:14 pm

Quote:

Originally Posted by adl73x

With the December Offers email this afternoon, came a notice of Diamond Club Call Centre closures over Christmas and New Year.

It was the picture of the Call Centre that strained my belief:

I find it difficult to believe that is an accurate portrayal of Pune.

She doesnt look like some one in the pakistani call center? Of course she does.

HPN-HRL · Dec 7, 10, 2:23 pm

I must admit, I did get a laugh when I clicked on that link...

antichef · Dec 7, 10, 2:51 pm

... and so did I

Silver Fox · Dec 7, 10, 3:19 pm

Why click on the link when you can ring almost any call centre and listen to the real thing?