Redemption Help: LH Availability issue
#1
Original Poster
Join Date: May 2005
Location: Chihuahua
Programs: SPG Plat, HHonor Diamond, Hyatt PLAT, Marriott PLat, UA 1K, AA EXP, DL PLAT, BMI Gold, Co PLAT
Posts: 1,951
LH Availability issue
Hi, guys,
I redeemed LH award using BD miles few days ago and had some difficulties with my intra Europe leg. Both ANA and LH website showed at lest 4 seats available, but BD agent told me she could not see anything, not just business class, also Economy class. I then tried to route via DUS or VIE, same thing,not a single flight available in any class from FRA-DUS or VIE on LH with BD miles despite ANA and LH showed many seats.
Anyone knows what to do? This is my first time having this issue.
I redeemed LH award using BD miles few days ago and had some difficulties with my intra Europe leg. Both ANA and LH website showed at lest 4 seats available, but BD agent told me she could not see anything, not just business class, also Economy class. I then tried to route via DUS or VIE, same thing,not a single flight available in any class from FRA-DUS or VIE on LH with BD miles despite ANA and LH showed many seats.
Anyone knows what to do? This is my first time having this issue.
Last edited by yyliu88; Aug 8, 2010 at 11:56 am
#2
Join Date: Jan 2006
Programs: Lots, some no/low status some high status, can't be bothered to list them :-)
Posts: 1,951
Hi, guy,
I redeemed LH award using BD miles few days ago and had some difficulties with my intra Europe leg. Both ANA and LH website showed at lest 4 seats available, but BD agent told me she could not see anything, not just business class, also Economy class. I then tried to route via DUS or VIE, same thing,not a single flight available in any class from FRA-DUS or VIE on LH with BD miles despite ANA and LH showed many seats.
Anyone knows what to do? This is my first time having this issue.
I redeemed LH award using BD miles few days ago and had some difficulties with my intra Europe leg. Both ANA and LH website showed at lest 4 seats available, but BD agent told me she could not see anything, not just business class, also Economy class. I then tried to route via DUS or VIE, same thing,not a single flight available in any class from FRA-DUS or VIE on LH with BD miles despite ANA and LH showed many seats.
Anyone knows what to do? This is my first time having this issue.
#3
Original Poster
Join Date: May 2005
Location: Chihuahua
Programs: SPG Plat, HHonor Diamond, Hyatt PLAT, Marriott PLat, UA 1K, AA EXP, DL PLAT, BMI Gold, Co PLAT
Posts: 1,951
#6
Original Poster
Join Date: May 2005
Location: Chihuahua
Programs: SPG Plat, HHonor Diamond, Hyatt PLAT, Marriott PLat, UA 1K, AA EXP, DL PLAT, BMI Gold, Co PLAT
Posts: 1,951
#8
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,001
LH has implemented the married segment logic for award availability, so if you see XXX-YYY and YYY-ZZZ available in ANA, the bmi DC agent typing XXX-ZZZ in his/her terminal will not see the same.
Maybe you could post the route and date you are looking for and we can try to help?
Maybe you could post the route and date you are looking for and we can try to help?
#9
Original Poster
Join Date: May 2005
Location: Chihuahua
Programs: SPG Plat, HHonor Diamond, Hyatt PLAT, Marriott PLat, UA 1K, AA EXP, DL PLAT, BMI Gold, Co PLAT
Posts: 1,951
LH has implemented the married segment logic for award availability, so if you see XXX-YYY and YYY-ZZZ available in ANA, the bmi DC agent typing XXX-ZZZ in his/her terminal will not see the same.
Maybe you could post the route and date you are looking for and we can try to help?
Maybe you could post the route and date you are looking for and we can try to help?
the flight is FRA-PRG, not just business, any seats in any class is not available and FRA-DUS/VIE same thing, but if search next day(overnight in FRA), everything shows up.
#11
Original Poster
Join Date: May 2005
Location: Chihuahua
Programs: SPG Plat, HHonor Diamond, Hyatt PLAT, Marriott PLat, UA 1K, AA EXP, DL PLAT, BMI Gold, Co PLAT
Posts: 1,951
#12
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
Join Date: Dec 2002
Location: MUC
Programs: LH SEN
Posts: 48,001
Weird indeed. What a bmi DC agent would see is this:
I might be a little tight, but X is wide open as they say. I restricted display to LH, if I wouldn't, 3262/4 only show up on the second page, but I'm sure even ICC folks know to scroll to the next page...
Code:
>AN28SEPFRAPRG/ALH AN28SEPFRAPRG/ALH ** AMADEUS AVAILABILITY - AN ** PRG PRAGUE.CZ 48 TU 28SEP 0000 1 LH3258 J9 C9 D9 Z8 I1 Y9 B9 /FRA 1 PRG 2 0840 0940 E0/320 1:00 H9 X9 2 LH3260 J9 C9 D9 Z9 I9 Y9 B9 /FRA 1 PRG 2 1155 1255 E0/321 1:00 H9 X9 3 LH3262 J6 C6 D5 Z4 I1 Y9 B9 /FRA 1 PRG 2 1625 1725 E0/733 1:00 H9 X9 4 LH3264 J9 C9 D9 Z9 I7 Y9 B9 /FRA 1 PRG 2 1730 1830 E0/735 1:00 H9 X9 5 LH3266 J9 C9 D9 Z9 I5 Y9 B9 /FRA 1 PRG 2 2220 2320 E0/321 1:00 H9 X9 6 LH 806 J9 C9 D9 Z9 I9 Y9 B9 /FRA 1 DUS 1310 1355 E0/733 H9 X9 EW*LH3284 J5 C5 D5 Z5 I3 Y9 B9 /DUS PRG 2 1430 1545 E0/CR7 2:35 H9 XL
#13
Original Poster
Join Date: May 2005
Location: Chihuahua
Programs: SPG Plat, HHonor Diamond, Hyatt PLAT, Marriott PLat, UA 1K, AA EXP, DL PLAT, BMI Gold, Co PLAT
Posts: 1,951
Weird indeed. What a bmi DC agent would see is this:
I might be a little tight, but X is wide open as they say. I restricted display to LH, if I wouldn't, 3262/4 only show up on the second page, but I'm sure even ICC folks know to scroll to the next page...
Code:
>AN28SEPFRAPRG/ALH AN28SEPFRAPRG/ALH ** AMADEUS AVAILABILITY - AN ** PRG PRAGUE.CZ 48 TU 28SEP 0000 1 LH3258 J9 C9 D9 Z8 I1 Y9 B9 /FRA 1 PRG 2 0840 0940 E0/320 1:00 H9 X9 2 LH3260 J9 C9 D9 Z9 I9 Y9 B9 /FRA 1 PRG 2 1155 1255 E0/321 1:00 H9 X9 3 LH3262 J6 C6 D5 Z4 I1 Y9 B9 /FRA 1 PRG 2 1625 1725 E0/733 1:00 H9 X9 4 LH3264 J9 C9 D9 Z9 I7 Y9 B9 /FRA 1 PRG 2 1730 1830 E0/735 1:00 H9 X9 5 LH3266 J9 C9 D9 Z9 I5 Y9 B9 /FRA 1 PRG 2 2220 2320 E0/321 1:00 H9 X9 6 LH 806 J9 C9 D9 Z9 I9 Y9 B9 /FRA 1 DUS 1310 1355 E0/733 H9 X9 EW*LH3284 J5 C5 D5 Z5 I3 Y9 B9 /DUS PRG 2 1430 1545 E0/CR7 2:35 H9 XL