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Redemption Help: LH Availability issue

Redemption Help: LH Availability issue

Old Aug 8, 2010, 2:02 am
  #1  
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LH Availability issue

Hi, guys,

I redeemed LH award using BD miles few days ago and had some difficulties with my intra Europe leg. Both ANA and LH website showed at lest 4 seats available, but BD agent told me she could not see anything, not just business class, also Economy class. I then tried to route via DUS or VIE, same thing,not a single flight available in any class from FRA-DUS or VIE on LH with BD miles despite ANA and LH showed many seats.

Anyone knows what to do? This is my first time having this issue.

Last edited by yyliu88; Aug 8, 2010 at 11:56 am
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Old Aug 8, 2010, 9:18 am
  #2  
 
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Originally Posted by yyliu88
Hi, guy,

I redeemed LH award using BD miles few days ago and had some difficulties with my intra Europe leg. Both ANA and LH website showed at lest 4 seats available, but BD agent told me she could not see anything, not just business class, also Economy class. I then tried to route via DUS or VIE, same thing,not a single flight available in any class from FRA-DUS or VIE on LH with BD miles despite ANA and LH showed many seats.

Anyone knows what to do? This is my first time having this issue.
Keep phoning until you get an agent who sees what you see.
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Old Aug 8, 2010, 11:57 am
  #3  
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Originally Posted by Private Pyle
Keep phoning until you get an agent who sees what you see.
not working, I have phoned at least 6 times!

In my past 20+ BD miles on LH flights, this is first time happened!
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Old Aug 8, 2010, 1:46 pm
  #4  
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Originally Posted by yyliu88
not working, I have phoned at least 6 times!

In my past 20+ BD miles on LH flights, this is first time happened!
Don't give up. Keep calling the next day @:-)
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Old Aug 8, 2010, 3:20 pm
  #5  
 
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This has been reported frequently in the last 6 months - availability will become visible within a few days.
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Old Aug 8, 2010, 3:54 pm
  #6  
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Originally Posted by GoldCircle
This has been reported frequently in the last 6 months - availability will become visible within a few days.
it's actually one week since I booked, still no dice, but I will keep checking

thanks
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Old Aug 10, 2010, 7:19 am
  #7  
 
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Bizarrely I had noticed this for the last couple of months. However last week I booked a first redemption on Swiss when ana was showing no availability.
Definitely worth calling Diamond Club instead - this was about 2 weeks out
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Old Aug 10, 2010, 7:24 am
  #8  
Moderator: Lufthansa Miles & More, India based airlines, India, External Miles & Points Resources
 
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LH has implemented the married segment logic for award availability, so if you see XXX-YYY and YYY-ZZZ available in ANA, the bmi DC agent typing XXX-ZZZ in his/her terminal will not see the same.

Maybe you could post the route and date you are looking for and we can try to help?
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Old Aug 10, 2010, 10:47 am
  #9  
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Originally Posted by oliver2002
LH has implemented the married segment logic for award availability, so if you see XXX-YYY and YYY-ZZZ available in ANA, the bmi DC agent typing XXX-ZZZ in his/her terminal will not see the same.

Maybe you could post the route and date you are looking for and we can try to help?
It can not be in this case because I always tell agent segment by segment, I don't even tell them next segment until they tell first segment is confirmed.

the flight is FRA-PRG, not just business, any seats in any class is not available and FRA-DUS/VIE same thing, but if search next day(overnight in FRA), everything shows up.
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Old Aug 11, 2010, 4:38 am
  #10  
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what date?
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Old Aug 11, 2010, 8:43 am
  #11  
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Originally Posted by oliver2002
4what date?
Need SEP 28th, 3262,3264

currently booked Sep 29th

Last edited by yyliu88; Aug 11, 2010 at 8:49 am
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Old Aug 11, 2010, 2:35 pm
  #12  
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Weird indeed. What a bmi DC agent would see is this:

Code:
>AN28SEPFRAPRG/ALH
AN28SEPFRAPRG/ALH                                                               
** AMADEUS AVAILABILITY - AN ** PRG PRAGUE.CZ                 48 TU 28SEP 0000  
 1   LH3258  J9 C9 D9 Z8 I1 Y9 B9 /FRA 1 PRG 2  0840    0940  E0/320       1:00 
             H9 X9                                                              
 2   LH3260  J9 C9 D9 Z9 I9 Y9 B9 /FRA 1 PRG 2  1155    1255  E0/321       1:00 
             H9 X9                                                              
 3   LH3262  J6 C6 D5 Z4 I1 Y9 B9 /FRA 1 PRG 2  1625    1725  E0/733       1:00 
             H9 X9                                                              
 4   LH3264  J9 C9 D9 Z9 I7 Y9 B9 /FRA 1 PRG 2  1730    1830  E0/735       1:00 
             H9 X9                                                              
 5   LH3266  J9 C9 D9 Z9 I5 Y9 B9 /FRA 1 PRG 2  2220    2320  E0/321       1:00 
             H9 X9                                                              
 6   LH 806  J9 C9 D9 Z9 I9 Y9 B9 /FRA 1 DUS    1310    1355  E0/733            
             H9 X9                                                              
  EW*LH3284  J5 C5 D5 Z5 I3 Y9 B9 /DUS   PRG 2  1430    1545  E0/CR7       2:35 
             H9 XL
I might be a little tight, but X is wide open as they say. I restricted display to LH, if I wouldn't, 3262/4 only show up on the second page, but I'm sure even ICC folks know to scroll to the next page...
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Old Aug 12, 2010, 6:34 am
  #13  
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Originally Posted by oliver2002
Weird indeed. What a bmi DC agent would see is this:

Code:
>AN28SEPFRAPRG/ALH
AN28SEPFRAPRG/ALH                                                               
** AMADEUS AVAILABILITY - AN ** PRG PRAGUE.CZ                 48 TU 28SEP 0000  
 1   LH3258  J9 C9 D9 Z8 I1 Y9 B9 /FRA 1 PRG 2  0840    0940  E0/320       1:00 
             H9 X9                                                              
 2   LH3260  J9 C9 D9 Z9 I9 Y9 B9 /FRA 1 PRG 2  1155    1255  E0/321       1:00 
             H9 X9                                                              
 3   LH3262  J6 C6 D5 Z4 I1 Y9 B9 /FRA 1 PRG 2  1625    1725  E0/733       1:00 
             H9 X9                                                              
 4   LH3264  J9 C9 D9 Z9 I7 Y9 B9 /FRA 1 PRG 2  1730    1830  E0/735       1:00 
             H9 X9                                                              
 5   LH3266  J9 C9 D9 Z9 I5 Y9 B9 /FRA 1 PRG 2  2220    2320  E0/321       1:00 
             H9 X9                                                              
 6   LH 806  J9 C9 D9 Z9 I9 Y9 B9 /FRA 1 DUS    1310    1355  E0/733            
             H9 X9                                                              
  EW*LH3284  J5 C5 D5 Z5 I3 Y9 B9 /DUS   PRG 2  1430    1545  E0/CR7       2:35 
             H9 XL
I might be a little tight, but X is wide open as they say. I restricted display to LH, if I wouldn't, 3262/4 only show up on the second page, but I'm sure even ICC folks know to scroll to the next page...
I keep calling every day, same thing, told me no seat.
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