DC panic (over) - forced migration to M&M for Netherlands, Israel and Ukraine
Jun 28, 2010, 7:38 am
#526
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,722
I also got that email; I rang them up (again) and they told me it would be sorted out within 48 hours (though last Tuesday they assured me it would be sorted out within 72 hours).
Here's hoping!!!
Here's hoping!!!
Jun 28, 2010, 8:06 am
#527
Join Date: Jan 2005
Location: Växjö, SE/Washington, DC
Programs: AA ExPlat, UA 1K (2MM)
Posts: 1,159
I was just told they are aware of the problem and it will be sorted out by July 10th....
Though the person I spoke with wasn't willing to send this over to another department to have it looked into.
I called back and was finally able to get through to the Gold line and they said it may not happen until the 3rd week in July because they are doing them in Batches.
So while your miles may have transferred your status may not.
Though the person I spoke with wasn't willing to send this over to another department to have it looked into.
I called back and was finally able to get through to the Gold line and they said it may not happen until the 3rd week in July because they are doing them in Batches.
So while your miles may have transferred your status may not.
Last edited by zabes64; Jun 28, 2010 at 8:15 am Reason: Added information
Jun 28, 2010, 10:01 am
#528
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 29,512
That's a very good point. I was assuming it is based on your anniversary, DC style, and that would be reset to your M&M transfer date. So after a transfer to M&M you get 2 calendar years of SEN, one of which you need to earn the 100k/130k to retain status. Got it, I think...
Does that mean as a M&M member who does over the 100k yearly, then every second year it is not worth bothering (the non-qualifying years you mention), bank your miles elsewhere? That doesn't seem right? My head hurts 
Jun 28, 2010, 10:07 am
#529
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,450
Maybe experiencing the dizzy heights of HON-dom is affecting your ability to empathize with us mere mortals down at the lower levels.
Jun 28, 2010, 10:38 am
#530
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 29,512
This contradicts several reports here (and, if I recall correctly, the DC website), saying that compulsorily "matched" (i.e. transferred/ported) BD*Gs only get SEN valid through to the end of February 2012. In other words, they only get 2011 to requalify or else drop to FTL.
Maybe experiencing the dizzy heights of HON-dom is affecting your ability to empathize with us mere mortals down at the lower levels.
Maybe experiencing the dizzy heights of HON-dom is affecting your ability to empathize with us mere mortals down at the lower levels.
When SN Privilege became M&M in 2009, any transferred/matched status was valid for two calendar years. A similar arrangement may be made for BD*G and BD*S. The smartest solution would be to transfer status on 1st January, reset status miles to zero and extend the new status for two years and two months.
Jun 28, 2010, 10:47 am
#531
Join Date: Sep 2006
Location: Manchester, England
Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)
Posts: 8,021
Well the arrangement confirmed by DC and M&M was for the rest of this year and next year as well, hence the frustration of some of those matched as it didn't equal what a newly qualified SEN would get. You could argue that they are pretty much LH SEN-lite with the shorter status period.
Jun 28, 2010, 11:00 am
#532
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,450
When SN Privilege became M&M in 2009, any transferred/matched status was valid for two calendar years. A similar arrangement may be made for BD*G and BD*S.
"Your status will be valid until February 2012, so you have one full calendar year in 2011 to re-qualify."
That's the latest precedent and it would be foolish to expect anything more generous than SEN-Lite.
As we progress through the calendar year, of course, the chances of the move not happening until 2011 increase...
Jun 28, 2010, 11:03 am
#533
Senior Moderator, Moderator: Community Buzz and Ambassador: Miles & More (Lufthansa, Austrian, Swiss, and other partners)
Join Date: Jun 2005
Location: 150km from MAN
Programs: LH SEN** HH Diamond
Posts: 29,512
Well the arrangement confirmed by DC and M&M was for the rest of this year and next year as well, hence the frustration of some of those matched as it didn't equal what a newly qualified SEN would get. You could argue that they are pretty much LH SEN-lite with the shorter status period.
Jun 28, 2010, 11:17 am
#534
Join Date: Jul 2007
Location: Berlin
Programs: BA Gold; Accor Plat; IHG Diamond-Amb; Meliá & HH & Marriott Gold
Posts: 5,450
If they make the change very quickly, i.e. as quickly as they did for NL etc., then we could all be SENs by August and can probably expect that status to expire in February 2012. If it takes a little longer, which is what we have to hope, then we might also get the M&M standard two years to requalify.
Jun 28, 2010, 12:38 pm
#535
Join Date: Mar 2010
Location: Netherlands
Programs: KL Platinum
Posts: 241
Glad this migration is working for some, its not for me. Am still missing miles and status from my new Lufthansa Miles and More account. I am particularly mystified as to how they transferred an inaccurate number of miles, it seems to be a completely random number. I've contacted both Miles and More and Diamond Club and they keep passing the buck to one another.
Very disappointing.
Very disappointing.
Jun 28, 2010, 1:33 pm
#536
Join Date: Sep 2006
Location: Manchester, England
Programs: Bonvoy LT Plat, HH Diamond, IHG Plat, BMI Gold (RIP)
Posts: 8,021
Ultimately, LH can do what they like and as we have seen there isn't any room for negotiation.
Jun 28, 2010, 10:34 pm
#537
Join Date: May 2004
Location: SIN (LEJ once a year)
Programs: SQ, LH, BA, IHG Diamond AMB, HH Gold, SLH Indulged, Accor Gold, Hyatt Discoverist
Posts: 7,738
My SEN account is registered in Singapore and I'm qualified till Feb 2013 so I'm good on that front even if they merge accounts. If they ever doubt my residence I have no problem proving it to LH that I really reside in SIN, I can even pop by the local office if needed though a copy of my permanent residence card should suffice.
Jun 29, 2010, 2:27 am
#538
FlyerTalk Evangelist
Join Date: Jan 2008
Location: HEL
Programs: lots of shiny metal cards
Posts: 14,105
Same here, SEN till Feb/2013. But a little devil keeps whispering in my ear "Why not open a new M&M account at your Dad's address and use it - if needed - for the transfer from DC? Best scenario for this devilish scheme - transit from DC to MM in 2012 with SENdom till Feb/2014 Worst case - unused 0 mile account"
Jun 29, 2010, 2:03 pm
#540
Join Date: Oct 2005
Location: AMS
Programs: BA Gold / IHG Platinum AMB
Posts: 146
I can't believe how unprofessional this has been done! In my case there is about 65% of my miles transferred and besides that: no status yet.
And why do they send a mail to all victims titled "Diamond Club account transfer & closure" as the transfer is still in progress!
And why do they send a mail to all victims titled "Diamond Club account transfer & closure" as the transfer is still in progress!