I just called Avis about the same problem: booked an 8-day rental with the coupon, however, the receipt says "500 miles earned" (and I still haven't got a single one on my DL account...).
The thing that, ahem, surprised me the most - was Avis CSR response (her name is Elisa, btw). She told me that she "doesn't know" why the coupon was not fully honoured. Because - sic! - she is not "a programmer", and cannot be held responsible for how their system calculates the bonus miles.
Hurrah! The ultimate answer to all customer complaints has been finally found! Blame everything to system "glitches". Got overcharged? It's a "system problem". I mean, not that they haven't used this technique before - but in the past they would at least promise to take a look into the problem. Not any more! (and, yes, I'm dead serious, Elisa actually told me she would not try investigate it). The system's decision is final - even if it makes no sense at all!
I know I'm not the only one who's sick & tired of Avis... And, let's be honest, we don't have much of a choice... But, don't ya'll think it's time to demand some action from regulatory bodies?!!!
Programs: DL PM/MM ♦M|HH♦|Marr Slvr|CO UA AA US|Pri Cub Plat|SPG|Avis 1st|Htz 5*
Posts: 3,598
Quote:
Originally Posted by perepelov
I just called Avis about the same problem: booked an 8-day rental with the coupon, however, the receipt says "500 miles earned" (and I still haven't got a single one on my DL account...).
The thing that, ahem, surprised me the most - was Avis CSR response (her name is Elisa, btw). She told me that she "doesn't know" why the coupon was not fully honoured. Because - sic! - she is not "a programmer", and cannot be held responsible for how their system calculates the bonus miles.
Hurrah! The ultimate answer to all customer complaints has been finally found! Blame everything to system "glitches". Got overcharged? It's a "system problem". I mean, not that they haven't used this technique before - but in the past they would at least promise to take a look into the problem. Not any more! (and, yes, I'm dead serious, Elisa actually told me she would not try investigate it). The system's decision is final - even if it makes no sense at all!
I know I'm not the only one who's sick & tired of Avis... And, let's be honest, we don't have much of a choice... But, don't ya'll think it's time to demand some action from regulatory bodies?!!!
I feel for ya and do not like her (Avis' attitude) here. Honestly, we do have a choice... other rental car agencies. One good note is that I have had very linttle problems with miles from Avis for almost 2 years now. When it works it works well. Here is a question for perepelov, what AWD code did you use in conjunction with MUAA133? I ask because the farmers code that many (and me) used in the past stopped being such a great code when the rules for the code disallowed ANY earnings of miles. This was something that was not indicated at the time of booking. Is there a chance you only see 500 miles earned because the AWD you used doesn't allow for miles? or maybe it changed like the farmers code?
Here is a correspondence I sent Avis this morning via avis.com:
I had had many rentals this year using coupon code MUAA133. This coupon is good until Dec 31, 2009 and earns one a 5000 Delta SkyMiles bonus for a 4-day or longer rental. Recently I had three rentals with only the base miles of 500 each posting to my Delta SkyMiles account. Usually the base miles of 500 AND the bonus miles of 5000 would post on the same day. I confirmed with Avis via the phone that promotion is still good through Dec 31.
The confirmation numbers of the three recent rentals are:
Boston - xxxxxxxxxxx
Ft. Lauderdale - xxxxxxxxxxx
and Ft. Lauderdale - xxxxxxxxxxx.
Thank you in advance for your time in this matter.
Programs: Marriott Plat, PC Plat, HH Diamond, Starwood Plat, AA ExPlt, Avis First, Hertz Gold
Posts: 147
Quote:
Originally Posted by perepelov
I just called Avis about the same problem: booked an 8-day rental with the coupon, however, the receipt says "500 miles earned" (and I still haven't got a single one on my DL account...).
The thing that, ahem, surprised me the most - was Avis CSR response (her name is Elisa, btw). She told me that she "doesn't know" why the coupon was not fully honoured. Because - sic! - she is not "a programmer", and cannot be held responsible for how their system calculates the bonus miles.
Hurrah! The ultimate answer to all customer complaints has been finally found! Blame everything to system "glitches". Got overcharged? It's a "system problem". I mean, not that they haven't used this technique before - but in the past they would at least promise to take a look into the problem. Not any more! (and, yes, I'm dead serious, Elisa actually told me she would not try investigate it). The system's decision is final - even if it makes no sense at all!
I know I'm not the only one who's sick & tired of Avis... And, let's be honest, we don't have much of a choice... But, don't ya'll think it's time to demand some action from regulatory bodies?!!!
Check your AWD Number that you used. It has to be a problem with that. A friend of mine used to work for Bearing Point and he tried renting a couple of times from Avis and Avis would not give him the Bonus. Apparently the AWD was the problem.
In my case, I returned my car on the 15th (I had it from 5th to 15th Oct) and the Receipt showed 5500 miles correctly. In the last few days Avis posted the miles to my acct but only 500 were posted. I wrote an email to Customer Service and promptly got a reply back saying that the remaining will be posted soon. Its weird that they did not get post at the same time, but I guess this is their new system problem.
Programs: DL PM/MM ♦M|HH♦|Marr Slvr|CO UA AA US|Pri Cub Plat|SPG|Avis 1st|Htz 5*
Posts: 3,598
Quote:
Originally Posted by spsawant
Check your AWD Number that you used. It has to be a problem with that. A friend of mine used to work for Bearing Point and he tried renting a couple of times from Avis and Avis would not give him the Bonus. Apparently the AWD was the problem.
In my case, I returned my car on the 15th (I had it from 5th to 15th Oct) and the Receipt showed 5500 miles correctly. In the last few days Avis posted the miles to my acct but only 500 were posted. I wrote an email to Customer Service and promptly got a reply back saying that the remaining will be posted soon. Its weird that they did not get post at the same time, but I guess this is their new system problem.
I too received a response from Avis confirming that I earned both the base miles and bonus miles. To quote:
Our records indicate the following posted to your Delta Account... [recap of rentals]
...
You will see your points on a future activity statement for your
frequent traveler program.
Thank You yada yada
So if I take Avis at their word, the problem is with Delta. Hmmmm
Programs: CO Plat (2 MM), UA 1P, AA, DL Gold, Marriott Plat, HH Diamond, SPG Plat
Posts: 62
Well, Evan!'s news is pretty encouraging...I'm in the same boat with receipts with the bonus but only the base miles posting. I was getting ready to lose faith and try just the new, lower-value coupon for next week's rental, but Avis does keep accepting the coupons, giving me receipts with the bonus and apparently intenting to pay them.
So I guess I'm going to keep hoping it's all going to work out in the end and using the higher-value (2.5K/5K) coupons. I sure will feel better when I see some bonuses hit the statement.
Well, Evan!'s news is pretty encouraging...I'm in the same boat with receipts with the bonus but only the base miles posting. I was getting ready to lose faith and try just the new, lower-value coupon for next week's rental, but Avis does keep accepting the coupons, giving me receipts with the bonus and apparently intenting to pay them.
So I guess I'm going to keep hoping it's all going to work out in the end and using the higher-value (2.5K/5K) coupons. I sure will feel better when I see some bonuses hit the statement.
FTF
As we all know, the base and bonus typically post at the same time. I called Avis about my missing bonuses yesterday. She looked at the transactions they sent to Delta and said that there were base transactions, but also bonus transactions, each sent on the same day. The bonus didn't post yet, but she did verify that they were sent, and they are seperate "line items" or transactions.
Programs: DL PM/MM ♦M|HH♦|Marr Slvr|CO UA AA US|Pri Cub Plat|SPG|Avis 1st|Htz 5*
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Quote:
Originally Posted by dsteinke
As we all know, the base and bonus typically post at the same time. I called Avis about my missing bonuses yesterday. She looked at the transactions they sent to Delta and said that there were base transactions, but also bonus transactions, each sent on the same day. The bonus didn't post yet, but she did verify that they were sent, and they are seperate "line items" or transactions.
Sounds good to me as long as it posts!
Great. This pretty much cinches it for me - email and phone consensus. Avis has not changed in posting bonuses at the same time as base miles. The change clearly lies with Delta/NW. I say "Delta/NW" because of the Oct 1 integration of the two systems. I can't see this being coincidence.
Programs: DL PM/MM ♦M|HH♦|Marr Slvr|CO UA AA US|Pri Cub Plat|SPG|Avis 1st|Htz 5*
Posts: 3,598
Quote:
Originally Posted by dsteinke
Okay, I feel better now. The first of my missing bonuses just posted this evening, several days after the base points for the corresponding rental.
Holy Cow mine have too. Well two of them at least. Base miles posted for three rentals on 10/25, 10/27, and 10/27. Tonight (10/28) two 5K bonuses posted. Perhaps I will see the third by tomorrow.
Programs: CO Plat (2 MM), UA 1P, AA, DL Gold, Marriott Plat, HH Diamond, SPG Plat
Posts: 62
Joining the crowd in happiness...I too had two 5K bonuses post in the last couple of days. Don't know they are coming in separate from the base miles, or late, but it doesn't really matter because as long as they are coming in I am
Also, it looks like they've got that date problem fixed, and that will keep it easy to track what is working and what is not.
Holy Cow mine have too. Well two of them at least. Base miles posted for three rentals on 10/25, 10/27, and 10/27. Tonight (10/28) two 5K bonuses posted. Perhaps I will see the third by tomorrow.
Good for you I still haven't got even the base 500 - for the 10/14-10/23 rental.
They say it takes up to 90 days... We'll see...
As we all know, the base and bonus typically post at the same time.
No, in my recent experience, the Avis bonus to Delta posts a day or two after the base miles (which themselves take up to a couple weeks for me). I can even see that in my Delta account details, since the earnings list shows different dates for base and the bonus.
Programs: DL PM/MM ♦M|HH♦|Marr Slvr|CO UA AA US|Pri Cub Plat|SPG|Avis 1st|Htz 5*
Posts: 3,598
Quote:
Originally Posted by sdsearch
No, in my recent experience, the Avis bonus to Delta posts a day or two after the base miles (which themselves take up to a couple weeks for me). I can even see that in my Delta account details, since the earnings list shows different dates for base and the bonus.
Very recent. Until the "black October" the base and bonus miles posted from Avis and Budget consistently at the same time. This has been the case for several years.
![Delta 5000 mile promotion ended??? [Nope, Still alive]](/forum/iconimages/avis/delta-5000-mile-promotion-ended-nope-still-alive_ltr.gif)
