AVIS screwing costumers with EZ-Pass charge
Well, arriving in EWR from transatlantic and finally finding a car on the lot in the rain... (1st car wasnt there), short check of car, then we drive to PA. At the delaware river I count three quarters and want to hand them to the lady and she screams at me that she doesn't want it, I paid with easy pass. So, this box was open and now I see that and realise that I will have to pay 2,50 per rental day (and I booked the car for a week) on top of the 75 cents bridge toll. Great deal. Do they leave that thing open on purpose to screw foreign visitors? Shall I dispute the charge on my Amex or write a letter (to whom?).
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Originally Posted by mith
(Post 12069538)
Shall I dispute the charge on my Amex or write a letter (to whom?).
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Also, AFAIK, you're only charged on days when you use it.
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Originally Posted by stevenshev
(Post 12069684)
Also, AFAIK, you're only charged on days when you use it.
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I am surprised it is $2.50/rental day, even if you only use it on one day.
Hertz charges on day of use only. Terms are found here http://www.avis.com/car-rental/conte...d=T4M08S02#top Its too bad that EZ-pass takes 24 hours to activate/change the car/license. I still have one from when I had a car in New York and tried to use it for a weekend rental but the EZ-pass agent told me it would not work for the first day. |
Originally Posted by stevenshev
(Post 12069684)
Also, AFAIK, you're only charged on days when you use it.
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Have to disagree--I've had the ezpass in the car but kept closed for my three day rental and was never charged---twice now. I have ezpass in my personal car which I love---however no problem with Avis--as a matter of fact I once exited at an exit in Florida with no attendents--cash only-- and since I didn't have any change I just drove through--was only $.25--but was never charged.
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I try and stay of toll ways when I get a car with this. I think it's a money maker for them. Maybe a big one.
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Originally Posted by derby44
(Post 12070777)
Have to disagree--I've had the ezpass in the car but kept closed for my three day rental and was never charged---twice now.
So, it's an "all or nothing" deal. |
Originally Posted by bkafrick
(Post 12069656)
Arent there HUGE stickers on that car that say, "Don't stop at the toll booth, drive straight through". There's usually one on the visor, another on the windshield, signs in the pickup area.... plus that HUGE box thats affixed to your window should be a clue... especially since you're from NYC and know about easy pass, I would think you'd have noticed something.
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Originally Posted by rayraf
(Post 12073090)
I've rented plenty of Avis cars with the EZ Pass box. I know how it works. However, I have yet to see a car with any kind of notice, signs, sticker or anything that tells you how it works. If you aren't from a city with toll stations, you might not know what it is and how it works. They also don't tell you how to get a total of your charges for your expense report either.
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A couple of months ago I rented an Avis car at EWR which had the EZPass box in it. As I drove towards the Avis lot exit, it dismantled itself and fell apart. I asked the guy who checks your paperwork as you leave the lot what it was and he explained. However, there was no explanation on the box itself and I agree, that some explanation should be provided.
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I've been renting with Avis for well over 10 years consistently now and recently had my first issue with EZ Pass. Although the device was closed, the EZ Pass was still being "read" by the toll booths. It happened on day 1 of the rental and the toll collector told me he could reverse the charge on the EZ Pass while I paid him cash. The next day, I pull up to grab my ticket on the Pennsylvania Turnpike and the ticket won't come out but I notice that the EZ Pass light at the ticket machine is green so I quickly understand that the EZ Pass has been "read" once again. As I exit, I ask the toll booth collector if he could reverse the charge and I'll pay cash. He asked if I have a ticket and since the answer was no, he couldn't do it. Anyway, the charge is $2.50 a day even if you only used it for one day as I had a $5.00 charge for that one $3.75 toll .
One thing I did learn from that toll is that you can actually remove the entire EZ Pass from the device as it is stuck via velcro. The toll booth collector actually told me this. I would recommend removing the EZ Pass and putting it into the glove compartment. From this one experience, I learned that eventhough the EZ Pass may be in the protective holder, there is the possibility that it can still be "read". |
Originally Posted by g_leyser
(Post 12070247)
Not true. It's $2.50 PER DAY, regardless of use. If you have a week long rental, and the thing sits in a garage for 5 days, you're still out $17.50. That's how they screw you.
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Originally Posted by mith
(Post 12075077)
I am not from NYC - I am from Europe
I do wish FT would split apart "home base" and "current location", since it does seem half of FTers use "Location:" one way and the other half use it the other way, and hard to tell which is which. |
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