Local office not honoring confirmed booking
Aug 26, 2013, 12:54 pm
#1
Original Poster
Join Date: Aug 2012
Programs: HHD
Posts: 215
Local office not honoring confirmed booking
Had rented a car via the Dutch Avis website for a rental in Seoul-Korea.
The Dutch confirmation stated that I had zero risk by damage or theft.
The Avis Incheon office declared the booking invalid, since they require a liability by the renter of roughly 300US per incident.
My question: can a local office reject a booked confirmation and force their own rental conditions upon the customer.
The Dutch confirmation stated that I had zero risk by damage or theft.
The Avis Incheon office declared the booking invalid, since they require a liability by the renter of roughly 300US per incident.
My question: can a local office reject a booked confirmation and force their own rental conditions upon the customer.
Last edited by Stephan54; Aug 31, 2013 at 9:31 am
Sep 28, 2013, 2:15 am
#2
Original Poster
Join Date: Aug 2012
Programs: HHD
Posts: 215
Update - positive experience
Today I reveiced the amount back that I paid to Avis to avoid high liability charges in case of an accident. The EU booking confirmation overruled the local interpretation.
It took some time to solve, but I am pretty happy with Avis today.
It took some time to solve, but I am pretty happy with Avis today.