Avis bureaucracy
May 22, 2012, 8:00 pm
#1
Original Poster
Join Date: Aug 2010
Location: LAS, MPL
Programs: DL Platinum, 1 MM
Posts: 1,320
Avis bureaucracy
On a recent trip to Europe I hit a pillar in one of those narrow parking garages, causing a scratch on the door. So Avis charged me for the damage, some 300 Euros. So far so good, I submitted the damage report to my insurance, they asked me to request a "generic cost matrix" from Avis.
That's when it gets interesting. I sent a request to Avis, got an answer that they needed 30 days to process this! After about 20 days I followed up and asked the status - got a standard blah blah blah answer, basically giving me the first answer again in slightly different words. I followed up again, asking for more details. Surprisingly I did get more details, one of them being that their european partner needs 30 BUSINESS days to process this.
It has been a while since I heard about anything taking 30 days, not to speak of 30 business days. I am pretty sure what I will hear after the 30 business days are over. Are they walking this to Europe?
Any advise on how to cut through this thicket would be greatly appreciated.
That's when it gets interesting. I sent a request to Avis, got an answer that they needed 30 days to process this! After about 20 days I followed up and asked the status - got a standard blah blah blah answer, basically giving me the first answer again in slightly different words. I followed up again, asking for more details. Surprisingly I did get more details, one of them being that their european partner needs 30 BUSINESS days to process this.
It has been a while since I heard about anything taking 30 days, not to speak of 30 business days. I am pretty sure what I will hear after the 30 business days are over. Are they walking this to Europe?
Any advise on how to cut through this thicket would be greatly appreciated.
Jun 13, 2012, 5:13 pm
#2
Original Poster
Join Date: Aug 2010
Location: LAS, MPL
Programs: DL Platinum, 1 MM
Posts: 1,320
Update - Avis came through
On a recent trip to Europe I hit a pillar in one of those narrow parking garages, causing a scratch on the door. So Avis charged me for the damage, some 300 Euros. So far so good, I submitted the damage report to my insurance, they asked me to request a "generic cost matrix" from Avis.
That's when it gets interesting. I sent a request to Avis, got an answer that they needed 30 days to process this! After about 20 days I followed up and asked the status - got a standard blah blah blah answer, basically giving me the first answer again in slightly different words. I followed up again, asking for more details. Surprisingly I did get more details, one of them being that their european partner needs 30 BUSINESS days to process this.
It has been a while since I heard about anything taking 30 days, not to speak of 30 business days. I am pretty sure what I will hear after the 30 business days are over. Are they walking this to Europe?
Any advise on how to cut through this thicket would be greatly appreciated.
That's when it gets interesting. I sent a request to Avis, got an answer that they needed 30 days to process this! After about 20 days I followed up and asked the status - got a standard blah blah blah answer, basically giving me the first answer again in slightly different words. I followed up again, asking for more details. Surprisingly I did get more details, one of them being that their european partner needs 30 BUSINESS days to process this.
It has been a while since I heard about anything taking 30 days, not to speak of 30 business days. I am pretty sure what I will hear after the 30 business days are over. Are they walking this to Europe?
Any advise on how to cut through this thicket would be greatly appreciated.
The fly in the ointment of course is that it would have been nice to know that this was going to happen instead of endless e-mail exchanges with the insurance and customer service.