Odometer lower than start miles !
Jan 23, 2017, 9:42 am
#1
Original Poster
Join Date: Nov 2010
Location: Bristol
Programs: BA GGL, UA Plat, DL Plat, Hilton Diamond
Posts: 2,380
Odometer lower than start miles !
I picked up my car at LHR T5 the other evening and doing my usual checks I discovered that while the rental agreement showed "Miles at Start" as 9051, the car itself was telling me it had only been driven 7752...
I got the agent to come out and have a look and she said she would update the system, but of course I have no way of confirming she did as the branch is impossible to reach by phone and the central teams can't see the start mileage apparently...
Anybody want to take a guess at what will happen when I return the car later this week, having driven 299 miles ? At that point, the odometer will read 8051 but the system will think I have driven (8051 - 9051) = minus 1000 miles
My guess is that I will get an automatic EZ Fuel charge and probably a bunch of other fees as well
I will report back on Friday !
I got the agent to come out and have a look and she said she would update the system, but of course I have no way of confirming she did as the branch is impossible to reach by phone and the central teams can't see the start mileage apparently...
Anybody want to take a guess at what will happen when I return the car later this week, having driven 299 miles ? At that point, the odometer will read 8051 but the system will think I have driven (8051 - 9051) = minus 1000 miles
My guess is that I will get an automatic EZ Fuel charge and probably a bunch of other fees as well
I will report back on Friday !
Jan 23, 2017, 8:18 pm
#2
Moderator: Avis and Rental Cars
Join Date: Oct 2006
Posts: 8,032
From many experiences with this: you'll have to allot time to go see an agent at the counter. Tell them the actual outbound mileage and current mileage (or how far you drove,plus current mileage). They'll fix it quickly in the system and you'll be on your way. Never had an issue with this.
Jan 27, 2017, 1:36 am
#3
Join Date: Jul 2007
Location: San Francisco/Sydney
Programs: UA 1K/MM, Hilton Diamond, Marriott Something, IHG Gold, Hertz PC, Avis PC
Posts: 8,156
Depending on the location, someone (either the person checking you in, or someone in the booth) will modify the "out" mileage, most likely to something that will mean you drove a few hundred miles (regardless of what you actually drove).
They will do this without you having to ask based on the return mileage being lower than the rented mileage. Given you know the actual mileage, if you tell them they will likely use that - although in my experience they just as likely won't.
I've had this happen at least 3-4 times. Other than potentially a few extra minutes when returning the car I've never had it cause any issues.
They will do this without you having to ask based on the return mileage being lower than the rented mileage. Given you know the actual mileage, if you tell them they will likely use that - although in my experience they just as likely won't.
I've had this happen at least 3-4 times. Other than potentially a few extra minutes when returning the car I've never had it cause any issues.
Jan 31, 2017, 1:33 pm
#4
Join Date: Oct 2012
Location: Madison, WI
Programs: HH Diamond, IHG Spire, Delta GM, Avis P+
Posts: 63
I turned a car in that supposedly had driven over 10,000 miles in 3 days. The gate agent laughed and said it was an obvious typo and told me to have the rental counter take care of it. Took 10 minutes, nobody had an issue.
Do you have an unlimited miles rate?
Do you have an unlimited miles rate?
Feb 7, 2017, 12:41 pm
#5
Original Poster
Join Date: Nov 2010
Location: Bristol
Programs: BA GGL, UA Plat, DL Plat, Hilton Diamond
Posts: 2,380
It was a total non-story in the end.
Check-in guy's handheld printer was broken so had to go into the office anyway and ask for my invoice. It showed the price I'd been quoted correct to the penny so I didn't bother to ask about the mileage. I assume the clerk made the correction as promised or Avis IT was smart enough to auto-correct ... definitely the former "
Check-in guy's handheld printer was broken so had to go into the office anyway and ask for my invoice. It showed the price I'd been quoted correct to the penny so I didn't bother to ask about the mileage. I assume the clerk made the correction as promised or Avis IT was smart enough to auto-correct ... definitely the former "