How Does Avis Get Away With This?
Oct 21, 2016, 1:39 am
#3
Original Poster
Join Date: Oct 2016
Posts: 21
Thought I'd just update on this.
I spoke to Avis Customer Service. First agent was very unhelpful, although agreeing to refund the first rental overcharge. Agent was almost confrontational.
Called again. They won't do anything about the second rental (as it's "open") and they also won't cover the exchange rate fees which I have incurred due to their error. (E.g. They overcharge me $500, I have to pay 5% spread on that in Ł when it hits my credit card). They then refund me $500, but I don't get back the 5% FX spread. Unbelievable when it's their error in the first place.
Of course, the booking agents to make reservations are always so nice.. so it starts to feel like typical shoddy business practices.
Overall, this just isn't good enough. I'll try Hertz when this rental is up.
I spoke to Avis Customer Service. First agent was very unhelpful, although agreeing to refund the first rental overcharge. Agent was almost confrontational.
Called again. They won't do anything about the second rental (as it's "open") and they also won't cover the exchange rate fees which I have incurred due to their error. (E.g. They overcharge me $500, I have to pay 5% spread on that in Ł when it hits my credit card). They then refund me $500, but I don't get back the 5% FX spread. Unbelievable when it's their error in the first place.
Of course, the booking agents to make reservations are always so nice.. so it starts to feel like typical shoddy business practices.
Overall, this just isn't good enough. I'll try Hertz when this rental is up.
Oct 21, 2016, 3:18 am
#4
Original Poster
Join Date: Oct 2016
Posts: 21
Further:
Apparently the FX fee which I was charged by my credit card for a USD transaction can be refunded if I submit a screenshot of the charge from my cc... so I have done that, and now I have to wait 15 days for that too.
And for the open rental I have to go to the rental location and talk to the manager. If I can't resolve it that way I won't spend more time on it, but just dispute the charge on my cc when it comes in.
Apparently the FX fee which I was charged by my credit card for a USD transaction can be refunded if I submit a screenshot of the charge from my cc... so I have done that, and now I have to wait 15 days for that too.
And for the open rental I have to go to the rental location and talk to the manager. If I can't resolve it that way I won't spend more time on it, but just dispute the charge on my cc when it comes in.
Oct 22, 2016, 6:34 pm
#5
Original Poster
Join Date: Oct 2016
Posts: 21
Last update:
I went to the Avis location in the US where I am, and they fixed everything on the open rental I have now in about 15 minutes. I guess that's the way to do it, to avoid having to deal with it afterwards and get refunded.
I went to the Avis location in the US where I am, and they fixed everything on the open rental I have now in about 15 minutes. I guess that's the way to do it, to avoid having to deal with it afterwards and get refunded.
Oct 23, 2016, 8:24 am
#6
Join Date: Mar 2016
Location: CPT,AMS
Posts: 4,410
Your title is a bit misleading, I've had issues in the past with another rental agency where they have simply charged me for the full amount of the rental, as if I haven't pre-paid it at all, a quick call followed by e-mailing them the pre-paid voucher and within a few days I got refunded.
I also had once a car rental agency charging me for an extra driver claiming it is not one of the benefits I should get for free, again a quick call to the customer service number after the rental was closed and I got refunded the amount in a few days
People, and that includes car rental agencies employees make mistakes, no need to take it that hard...
I also had once a car rental agency charging me for an extra driver claiming it is not one of the benefits I should get for free, again a quick call to the customer service number after the rental was closed and I got refunded the amount in a few days
People, and that includes car rental agencies employees make mistakes, no need to take it that hard...