ChikkyMonkey

A couple of weeks ago I made a month long one way reservations from PIT to JFK price was $1100.

Since I would be arriving for pickup late at night last flight at 1:00 and counter closes 1:30am I decided to add my flight details to the reservation myself online 2 days ago, and since I wasn't able to add my wizard number I called them today and added it with an agent.

When I pick up car I see it priced at $1650

And that's all the agent had in computer. Looking back at my reservation when I modified it online 2 days ago to add flight number I got an email from Avis confirming original price, but then I saw an email from today right after I added the wizard number which prices it up to $1650

I was not informed on the phone that adding the wizard number would increase the price.

I'm planning on calling customer service in the morning but thought I would ask to know what to expect, am I in the right? Is there any reason they can deny my original price? Any ideas how to handle this?

The only reason I added the wizard was because I figured it would give me better chances they won't close on my if flight is slightly delayed as they did last time I took this flight 2 years ago.

Thanks a lot!

guv1976

Wirelessly posted (BlackBerry: BlackBerry8530/5.0.0.1030 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/417)

Adding a Wizard number can change the price of a rental, as the AWD associated with the Wizard number replaces whatever AWD was associated with the original rental.

I have no idea if Avis will do anything for you, but I don't think that you are entitled to any refund in this case.

ChikkyMonkey

Wouldn't they be required to inform me of any price increase prior to applying the change in the reservation?

Just like when online a change is made to existing reservation prior to applying they show you all changes...

IAHtraveler

I fully agree they *should* but I've never had them offer that information when I've called to modify a rental. I've always had to ask to confirm the new price.

evielamp

Have them price it out with your AWD removed and see If it goes back to your original price.

guv1976

Wirelessly posted (BlackBerry: BlackBerry8530/5.0.0.1030 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/417)

Too late to do that, as the rental start date has already passed. And with many AWDs the rate can vary, depending on exactly when you make the booking.

If the OP had entered his Wizard number a day or two after he made the original reservation, he might have gotten the same rate. But getting a new rate quote a day or two before the start of a rental (and that's effectively what happened when the OP added his Wizard number) will often result in a higher rate.

sosafan

Adding a Wizard number does not seem to me to be a modification of a rental.