How long after web order?
Jul 21, 2015, 3:51 pm
#1
Original Poster
Join Date: Jan 2007
Programs: World Perks Southwest Frontier
Posts: 28
How long after web order?
I made a web reservation yesterday but received an email immediately afterwards saying they had to "confirm" the credit card, etc. but would do so within 4 hr. and send my e-ticket.
It's been 24 and no confirmation or e-ticket. I called and they said it can take 72 hours. Huh? Last year it was immediate.
Can anyone tell me if they've had a similar experience? I don't fly for 6 weeks, but I'd like the e-ticket now!
It's been 24 and no confirmation or e-ticket. I called and they said it can take 72 hours. Huh? Last year it was immediate.
Can anyone tell me if they've had a similar experience? I don't fly for 6 weeks, but I'd like the e-ticket now!
Jul 22, 2015, 11:00 am
#4
Original Poster
Join Date: Jan 2007
Programs: World Perks Southwest Frontier
Posts: 28
I did receive an email about 26 hours later that I was to call them within 12 hours or they would cancel my ticket... and I did and after several transfers talked to a rep who asked me a bunch of questions about my credit card, etc...says they do that because it's not Colombian..seems they should have a better system than that and will probably not fly them again because of it!
Jul 23, 2015, 2:55 pm
#5
Join Date: Jul 2008
Location: YVR
Programs: OZ Diamond, Jiffypark Manhattan Gold
Posts: 4,485
It depends on where your card is from...previously I used to have to call to use my Canadian card. Now I do it all online, I get my tickets back within an hour. That first email that comes is the "booking" or whatever that's always instant but I haven't had any issues in years.
