Booking problem with NH?
Apr 6, 2015, 2:44 pm
#1
Original Poster
Join Date: Oct 2010
Posts: 253
Booking problem with NH?
I was trying to create a reservation using ANA flights. However, an error message popped up when I proceed to the payment step. This is not new to me and I know I can probably purchase the ticket with the call center but there is a $80 fee per ticket.
How often does this happen and how quickly can this be fixed?
How often does this happen and how quickly can this be fixed?
Apr 7, 2015, 1:23 am
#2
Join Date: Dec 2013
Location: Valencia, Spain
Programs: Pascal and Python, no C++
Posts: 738
I was trying to create a reservation using ANA flights. However, an error message popped up when I proceed to the payment step. This is not new to me and I know I can probably purchase the ticket with the call center but there is a $80 fee per ticket.
How often does this happen and how quickly can this be fixed?
How often does this happen and how quickly can this be fixed?
Apr 7, 2015, 9:02 am
#3
Join Date: Sep 2005
Location: SIN
Programs: SQ, UA, Delta, BMI(RIP), Marriott Lifetime Titanium, Hilton Diamond (Thanks Amex) Hyatt Discov
Posts: 1,942
I was trying to create a reservation using ANA flights. However, an error message popped up when I proceed to the payment step. This is not new to me and I know I can probably purchase the ticket with the call center but there is a $80 fee per ticket.
How often does this happen and how quickly can this be fixed?
How often does this happen and how quickly can this be fixed?
For me it is the later, and I think this is a case of ghost inventory shown by Lifemiles
Apr 7, 2015, 11:18 pm
#5
Join Date: Sep 2005
Location: SIN
Programs: SQ, UA, Delta, BMI(RIP), Marriott Lifetime Titanium, Hilton Diamond (Thanks Amex) Hyatt Discov
Posts: 1,942
If you hover your cursor over the email link for customer support, you will see the case number. But my gut feeling is if you did not go as far as the payment page and if a 6 digit PNR was not created before the system hung up, you will not be able to get Lifelines CSR to issue the ticket manually.
Apr 20, 2015, 2:41 pm
#7
Join Date: Jun 2001
Location: Victoria, B.C.
Programs: Hyatt Globalist, AA Gold LT
Posts: 1,936
I had a similar problem with NH. However, it looks like you can still for today book NH.
I think it was just a website glitch that Lifemiles has. Works today, doesn't tomorrow type of thing.
I think it was just a website glitch that Lifemiles has. Works today, doesn't tomorrow type of thing.
Apr 27, 2015, 2:56 am
#8
Join Date: Nov 2007
Location: FRA
Programs: A3 *G, HH Diamond
Posts: 99
I was then able to book these with Lifemiles, just sent a note to [email protected] from my registered email address and stated the booking I wanted to make, a screenshot of the error message and pax details. They verified and made the booking for me, so I only had to call them after I was given the PNR to make the payment for taxes and ticketing fee (which is only the USD 25 online fee as LM acknowledged it was an error with their website).
