Air China disagrees with my AV PNR

Old Mar 29, 2015, 5:25 am
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Air China disagrees with my AV PNR

I booked a LM reward from SIN to PEK on CA. Plugged my PNR into checkymytrip.com and all looks good, ticketed immediately

It had an additional PNR in the CA flight details which I checked on CA's website and it says

This reservation has already been cancelled. Please contact us for further information. (8119)

Has anyone else experienced this and do you know if all is OK with my reservation?
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Old Mar 29, 2015, 6:24 am
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Call CA immediately. It is clearly not "OK". Whether it is an error or more serious remains to be seen. But, whether someone here has experienced this in the past will have no bearing on your ticket here.
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Old Mar 29, 2015, 6:43 am
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You can also check here: http://book.eu2.amadeus.com/plnext/M...BN&LANGUAGE=GB

Hmm. I have two different CA reservations, both look ok when checked on the above.

One PNR shows cancelled on airchina.com although everything's fine on CMT. The other one has a schedule change which I have to "accept" before going further.

Weird.

Last edited by mlqsko; Mar 29, 2015 at 6:54 am
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Old Mar 29, 2015, 6:59 am
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Thanks mlqsko. On that link my reservation is fine. Put in the CA PNR and the confirmation at the top of the page is my AV PNR

So we are in the same boat? Both OK on your Amadeus mobile link but both cancelled on airchina.com
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Old Mar 29, 2015, 7:05 am
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Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 7_1_2 like Mac OS X) AppleWebKit/537.51.2 (KHTML, like Gecko) Version/7.0 Mobile/11D257 Safari/9537.53)

This sounds similar to the cancellations of UA awards booked on air china last year:

http://www.flyertalk.com/forum/united-airlines-mileageplus/1565063-2014-ua-issued-awards-air-china-ca-mysteriously-being-canceled-hacked.html
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Old Mar 29, 2015, 7:28 am
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Originally Posted by KIXman
Wirelessly posted (Mozilla/5.0 (iPhone; CPU iPhone OS 7_1_2 like Mac OS X) AppleWebKit/537.51.2 (KHTML, like Gecko) Version/7.0 Mobile/11D257 Safari/9537.53)

This sounds similar to the cancellations of UA awards booked on air china last year:

http://www.flyertalk.com/forum/unite...ed-hacked.html
Yes it does thanks for the link.

Call centre hours for the Americas is PST so I will give them a call later
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Old Mar 29, 2015, 8:48 am
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Originally Posted by JohnnyColombia
Yes it does thanks for the link.

Call centre hours for the Americas is PST so I will give them a call later
Please update us.
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Old Mar 29, 2015, 11:16 am
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It might be glitch in their system. I get the same message (non-award flight).

It shows up fine in CMT and on the link mlqsko posted. Weird.

I'm flying out in a few days so a bit worrying!
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Old Mar 29, 2015, 11:27 am
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I am on the phone to them now, I will let you know what they say.

It's a bit complicated, to not get cut off you have to press 1 every 30 seconds. I forgot on the thirteenth request so had to start again

I notice that if I try to select a seat with the mlqsko link it does not work. Well it works but it will not stick
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Old Mar 29, 2015, 11:31 am
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Originally Posted by JohnnyColombia
I notice that if I try to select a seat with the mlqsko link it does not work. Well it works but it will not stick
Indeed, I can confirm it won't save
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Old Mar 29, 2015, 11:40 am
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Yes, do keep us posted!

I surely hope it's just some technical problems.
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Old Mar 29, 2015, 11:42 am
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Originally Posted by vd0t
Yes, do keep us posted!

I surely hope it's just some technical problems.
Probably a glitch, I am not sure CMT will keep the info if a reservation is canceled.
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Old Mar 29, 2015, 11:43 am
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Ok answered me eventually

I mentioned why I was calling and she said "Oh that's probably just a problem with our website"

I gave her the CA PNR and she read out the route and date and told me it is all confirmed.

While I was on the phone I chose my seat too.

All in all very friendly call and it looks like there is no problem. Just their website giving incorrect information

Happy flying
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Old Mar 29, 2015, 11:45 am
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Originally Posted by JohnnyColombia
Ok answered me eventually

I mentioned why I was calling and she said "Oh that's probably just a problem with our website"

I gave her the CA PNR and she read out the route and date and told me it is all confirmed.

While I was on the phone I chose my seat too.

All in all very friendly call and it looks like there is no problem. Just their website giving incorrect information

Happy flying
Thanks Johnny! ^
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Old Mar 29, 2015, 11:48 am
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Originally Posted by JohnnyColombia
Ok answered me eventually

I mentioned why I was calling and she said "Oh that's probably just a problem with our website"

I gave her the CA PNR and she read out the route and date and told me it is all confirmed.

While I was on the phone I chose my seat too.

All in all very friendly call and it looks like there is no problem. Just their website giving incorrect information

Happy flying
Thanks for checking! I'll sleep better tonight
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