May 21, 2014, 7:31 pm
Last edit by: Tokyoite
Coronawiki (March 2020)
Does anyone know if Lifemiles will waive cancellation fees for an award ticket due to COVID-19 concerns?
Unfortunately, barring an outright flight cancellation, Lifemiles will not waive cancel fees.
Just pay the $200 as a "self caution fee". (nobody is actually preventing you the passenger from flying as you booked).
In the future, it would be wise to invest in travel insurance.
=====
Transferring Amex MR points will extend expiration of LM. Post #906 confirms this. Expiration date updates overnight, so wait 24 hours after the transferred miles have posted to LM.
LifeMiles' Star Alliance Award Chart
Cash & Miles redemptions: the price per mile purchased during award booking varies significantly depending on how many miles are purchased. The "sweet spots" are between 38% and 58% of the total mileage required, where miles are purchased for 1.5 cents. See here for some examples.
Beware of Cabotage: LifeMiles has been known to issue tickets that constitute Cabotage, and at least one instance of denied boarding has been reported, stranding the passenger. An example is travel on Avianca from LAX to SJU (via SAL/BOG). For additional information see the WIKI of this thread.
https://www.lifemiles.com/eng/abo/wnb/wnbtercond.aspx
Does anyone know if Lifemiles will waive cancellation fees for an award ticket due to COVID-19 concerns?
Unfortunately, barring an outright flight cancellation, Lifemiles will not waive cancel fees.
Just pay the $200 as a "self caution fee". (nobody is actually preventing you the passenger from flying as you booked).
In the future, it would be wise to invest in travel insurance.
=====
Transferring Amex MR points will extend expiration of LM. Post #906 confirms this. Expiration date updates overnight, so wait 24 hours after the transferred miles have posted to LM.
LifeMiles' Star Alliance Award Chart
Cash & Miles redemptions: the price per mile purchased during award booking varies significantly depending on how many miles are purchased. The "sweet spots" are between 38% and 58% of the total mileage required, where miles are purchased for 1.5 cents. See here for some examples.
Beware of Cabotage: LifeMiles has been known to issue tickets that constitute Cabotage, and at least one instance of denied boarding has been reported, stranding the passenger. An example is travel on Avianca from LAX to SJU (via SAL/BOG). For additional information see the WIKI of this thread.
https://www.lifemiles.com/eng/abo/wnb/wnbtercond.aspx
Miles Expiration Policy valid from April 15th , 2018.
- Any miles accrual transaction in a member´s account in the Program extends the validity of the miles in the account of such member for a term of twelve (12) months from the date of such accrual of miles. Other transactions that may affect the balance of miles in a member’s account, including redemption transactions, will have no effect on them and will not extend the validity of the miles in such account. This general rule will have the following exceptions that extend the validity of such miles in the account of such member for twenty-four (24) months from the date of such accrual: (i) any accrual of miles in a member´s account with an Elite Status at the time of the accrual; (ii) any accrual of miles derived from a cobranded credit or debit cards under the LifeMiles brand.
- ......the following accrual activities do not extend the validity of the miles in the member´s account: 1) the birthday bonus or any other miles bonus that may be given by the LifeMiles Program and LifeMiles LTD so establishes.; 2) the migration of points or miles from other loyalty programs to the LifeMiles Program made as a consequence of the union of both loyalty programs or the migration of one member from another loyalty program to the LifeMiles Program; and 3) the merger of accounts of the LifeMiles Program, including those derived from a member´s duplicate accounts.
LM Newbie Lounge: Ask your Questions Here (Flame Free)
May 5, 2014, 3:50 pm
#303
Join Date: Apr 2004
Location: CA
Posts: 1,302
so i checked for the flight that i wanted at the lifemiles site.
it shows as available. i had 0 miles in my account. i couldn’t get past the page that displays the routing and number of miles needed.
so i call their 800 number.
after much arguing w the rep, i give them the exact same routing. they tell me its not available. i’m like ...!
i see the routing available on UA site as well.
sfo-lax-tpe
i had them check lax-tpe separately as well.
i’d save a few thousand miles but is it worth risking it as i need to buy the miels and if the site still gives me errors i’m SOL.
it shows as available. i had 0 miles in my account. i couldn’t get past the page that displays the routing and number of miles needed.
so i call their 800 number.
after much arguing w the rep, i give them the exact same routing. they tell me its not available. i’m like ...!
i see the routing available on UA site as well.
sfo-lax-tpe
i had them check lax-tpe separately as well.
i’d save a few thousand miles but is it worth risking it as i need to buy the miels and if the site still gives me errors i’m SOL.
May 5, 2014, 9:16 pm
#304
Join Date: Apr 2004
Location: CA
Posts: 1,302
Why are these reps so LJFDSKLFJSDKLFJSDKFLSDJ
HELLO i want a flight from sfo to tpe (with connection in lax). i try to tell him specific flights i found online, he ignores me.
guys goes to look
sorry sir i dont have the flight you want.
how about this go look for lax-tpe
he goes to look
ok sir i found it.
i go, can you addthe sfo segment.
his response, no i cant. why nottttttttttt!!?!?!?!
man these are the most incompetent CSrs i have ever met. makes UA reps look like superstars
HELLO i want a flight from sfo to tpe (with connection in lax). i try to tell him specific flights i found online, he ignores me.
guys goes to look
sorry sir i dont have the flight you want.
how about this go look for lax-tpe
he goes to look
ok sir i found it.
i go, can you addthe sfo segment.
his response, no i cant. why nottttttttttt!!?!?!?!
man these are the most incompetent CSrs i have ever met. makes UA reps look like superstars
May 5, 2014, 10:54 pm
#305
Join Date: Mar 2008
Location: Melbourne/Bangkok
Programs: A3*G, QF PLATINUM, BA GOLD, VA GOLD, HH DIAMOND
Posts: 2,245
Why are these reps so LJFDSKLFJSDKLFJSDKFLSDJ
HELLO i want a flight from sfo to tpe (with connection in lax). i try to tell him specific flights i found online, he ignores me.
guys goes to look
sorry sir i dont have the flight you want.
how about this go look for lax-tpe
he goes to look
ok sir i found it.
i go, can you addthe sfo segment.
his response, no i cant. why nottttttttttt!!?!?!?!
man these are the most incompetent CSrs i have ever met. makes UA reps look like superstars
HELLO i want a flight from sfo to tpe (with connection in lax). i try to tell him specific flights i found online, he ignores me.
guys goes to look
sorry sir i dont have the flight you want.
how about this go look for lax-tpe
he goes to look
ok sir i found it.
i go, can you addthe sfo segment.
his response, no i cant. why nottttttttttt!!?!?!?!
man these are the most incompetent CSrs i have ever met. makes UA reps look like superstars
no point getting upset with the telephone operators.
May 7, 2014, 1:25 pm
#307
Join Date: Mar 2008
Location: Melbourne/Bangkok
Programs: A3*G, QF PLATINUM, BA GOLD, VA GOLD, HH DIAMOND
Posts: 2,245
May 7, 2014, 3:37 pm
#308
Join Date: Jun 2010
Programs: IC Amb :-(, UA silver, BA Gold, SPG Plat, A-Club Plat, Marriott Plat
Posts: 913
Is there a list anywhere of which airlines have F product which is available for redemption via Lifemiles?
e.g. I understand SQ F is not available to LifeMiles - LX also?
is there a list anywhere explaining what classes are and are not available across all the star alliance members?
seems like good material for a WiKi
e.g. I understand SQ F is not available to LifeMiles - LX also?
is there a list anywhere explaining what classes are and are not available across all the star alliance members?
seems like good material for a WiKi
Last edited by catharsis; May 7, 2014 at 3:40 pm Reason: changed SkyMiles to LifeMiles
May 7, 2014, 5:07 pm
#309
Join Date: Jan 2005
Location: Melbourne, Australia
Programs: Flying: VA; Buying: AA, AS, AV, BA, UA!
Posts: 2,349
Is there a list anywhere of which airlines have F product which is available for redemption via Lifemiles?
e.g. I understand SQ F is not available to LifeMiles - LX also?
is there a list anywhere explaining what classes are and are not available across all the star alliance members?
seems like good material for a WiKi
e.g. I understand SQ F is not available to LifeMiles - LX also?
is there a list anywhere explaining what classes are and are not available across all the star alliance members?
seems like good material for a WiKi
Some SQ F is available, occasionally even suites. Most SQ F is not. My understanding is LX F is not available. Otherwise I can't immediately think of any other hard restrictions.
Then there are other issues...where ultimately things should be available but LifeMiles gets confused...so for example OS is almost completely unknown to LifeMiles as they can't get their head around the Austrian / Tyrolean subsidiary thing - therefore you can't book it. Plenty of subsidiary company problems...LH cityline etc. These are all discussed in various threads within the forum.
May 8, 2014, 12:17 am
#310
Join Date: Apr 2004
Location: CA
Posts: 1,302
I couldn't
the rep said he couldn't find it and offered me something completely different.
I talked to at least 3 diff reps
the rep said he couldn't find it and offered me something completely different.
I talked to at least 3 diff reps
May 9, 2014, 2:22 pm
#313
Join Date: Nov 2006
Location: TLV
Posts: 522
I think that if you log off before you hit a CAPTCHA and then log back in in a fresh browser window, you will have another stretch of 40, and so on. But once you hit the CAPTCHA, logging off and on will no longer "reset" it and you'll have to wait a few hours. I haven't tested it too thoroughly so I could be wrong about this entire theory.
There's a complete bypass, the details of which have not been posted and I sure hope the resident techies have the good sense to neither post nor PM about it.
May 9, 2014, 2:53 pm
#314
Join Date: Mar 2013
Location: CDG
Programs: TK Elite
Posts: 1,611
May 9, 2014, 3:08 pm
#315
Join Date: Nov 2006
Location: TLV
Posts: 522
Hey, if you get a chance to test that theory of logging off/on just before hitting 40 - let us know!