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250 bonus miles for e-store purchases in October 2012

250 bonus miles for e-store purchases in October 2012

Old Mar 29, 2013, 9:57 pm
  #661  
 
Join Date: Sep 2012
Location: Chicago
Programs: UA, AA, Delta, HGP Diamond, HH Gold, Marriott, CC Gold, SPG
Posts: 154
Originally Posted by highman123
Ok got the same placeholder email today - I just hope they are serious about it!

Do they really send all their emails through 'Google Translate' - who comes up with such English

It is nice to greet you,


Regarding the accrual of your miles bonus for the your purchases in our web site, according our internal assistance department, these ones will be posted in your account in 30 days, having a maximum limit until the last days of April.

If by this time you have not gotten them, we ask you to please contact us again to check the reason of the inconvenience.

Finally, I just want to remind you this process is equal for all our customers who participated of the promotion regardless their status in our program.

Our apologies for the delay, thank you for your patience.


We appreciate your comprehension.
lol. my translation must have been run thru a different program but clearly the same message:

Greetings.
I apologize for the inconvenient, we receive the resolution regarding the 250 miles bonus for purchases in the e-store. The miles will be posted in the following 30 days, expecting the time limit to be by the end of the following month.

I appreciate your patience in this standarized process that we are having with all the LifeMiles members that participated in the promotion, regardless of elite status.

I appreciate your comprehension.

Best regards,
Ashasan2005 is offline  
Old Mar 29, 2013, 10:10 pm
  #662  
 
Join Date: Jul 2004
Location: MCO
Programs: AA 1MM, BA, UA, HH Dia, CC Gold, SPG Plat
Posts: 795
Originally Posted by highman123
Do they really send all their emails through 'Google Translate' - who comes up with such English
I've thought the same. They all sound like really bad Craigslist spam responses!
TTnC4me is offline  
Old Mar 29, 2013, 11:47 pm
  #663  
Suspended
 
Join Date: Aug 2012
Location: NYC & PEK
Programs: Hyatt Diamond, UA GS, AA EXP
Posts: 292
Originally Posted by Ashasan2005
lol. my translation must have been run thru a different program but clearly the same message:

Greetings.
I apologize for the inconvenient, we receive the resolution regarding the 250 miles bonus for purchases in the e-store. The miles will be posted in the following 30 days, expecting the time limit to be by the end of the following month.

I appreciate your patience in this standarized process that we are having with all the LifeMiles members that participated in the promotion, regardless of elite status.

I appreciate your comprehension.

Best regards,
I got the same email but still did not get miles posted.
DOUDOU1980 is offline  
Old Mar 30, 2013, 7:35 am
  #664  
 
Join Date: Apr 2011
Location: SYDNEY
Programs: *A Gold, HH dia,Hyatt plat,Sixt PLAT,QF , EY Gold
Posts: 1,890
I got nothing . Not even a response now for over 2 weeks . Why ran a promo and not pay out ?
Shanye2233 is offline  
Old Mar 30, 2013, 10:53 am
  #665  
 
Join Date: Feb 2012
Location: San Juan, PR
Programs: Hyatt Globalist, Hilton Diamond, Marriott Gold
Posts: 145
I ALSO received the "30 days" stall tactic in the last message. According to their rules, they will not honor after 6 months, which I believe they are trying to stall until, and then claim no responsibility.
eddieflyer is offline  
Old Apr 18, 2013, 5:43 pm
  #666  
 
Join Date: Oct 2010
Location: ATL
Programs: Shamelessly Gold at Flying Burrito and AirTrain A+ Elite. Turkish Star Gold, 100k at Flying Eskimo
Posts: 737

Dear Mr. Minos.

Greetings,

Let me inform you that we have received information from the department in charge and this process will may take more time, therefore we kindly ask you more time.

We appreciate your comprehension.

Best regards,


E.
LifeMiles Support
[email protected]
Latest...
Minos is offline  
Old Apr 25, 2013, 10:59 am
  #667  
Used to be highman123
 
Join Date: Jul 2011
Posts: 3,541
OK I'm starting to loose my trust in an amenable solution here...

It is a pleasure to greet you.
We are really sorry for the inconvenient with this case; we have sent again your request to the department in charge for to check the reason of the inconvenience and delay in the response.
We appreciate your comprehension.
Sincerely,

Last edited by MightyTravels; Apr 25, 2013 at 11:07 am
MightyTravels is offline  
Old May 2, 2013, 10:09 am
  #668  
 
Join Date: Apr 2011
Location: SYDNEY
Programs: *A Gold, HH dia,Hyatt plat,Sixt PLAT,QF , EY Gold
Posts: 1,890
I haven't recieved any correspondence from these guys for over a month . I have tried calling them many times and each department keeps telling me to hold and then transfer me around until I get a agent who says they can not transfer me and I have to HUACA .

What a disgrace !
Shanye2233 is offline  
Old May 2, 2013, 10:24 am
  #669  
 
Join Date: May 2010
Location: SoCal
Programs: SPG PLAT, AA Plat (2MM), BA, UA/CO
Posts: 442
Success After Many Hours

I was ultimately able to get most of my miles, but it took hours of work. Had I known in October what would be involved, I would not have participated. However, I did make a pretty substantial investment in this so I felt that I had to keep going. If you have a large enough stake that you are willing to devote a lot of time tothis, feel free to pm me and I will share what I did. Good luck.

xlax
xlax is offline  
Old May 7, 2013, 12:11 pm
  #670  
 
Join Date: Jul 2004
Location: MCO
Programs: AA 1MM, BA, UA, HH Dia, CC Gold, SPG Plat
Posts: 795
Shanye, at what number are you talking to an actual person?
I called Taca aviation and the guy gave me 305-599-7218...it just rings and rings.

My reply from last week:
Greetings.

I apologize for the inconvenient regarding your accrual, I escalated your case and request to keep your case in mind so it can be answered as soon as possilbe. As soon as we receive a resolution, we will contact you back.

I appreciate your time and comprehension.
TTnC4me is offline  
Old May 9, 2013, 10:23 am
  #671  
 
Join Date: Apr 2011
Location: SYDNEY
Programs: *A Gold, HH dia,Hyatt plat,Sixt PLAT,QF , EY Gold
Posts: 1,890
I called the lifemiles number form Skype and then I guess from there just get passd around the room . The actual number I call is the same number on this forum used to cancel lifemiles tickets if you want it
Shanye2233 is offline  
Old May 10, 2013, 11:24 pm
  #672  
 
Join Date: Jan 2011
Posts: 123
(800) 880-2560
Kraut is offline  
Old May 15, 2013, 8:20 am
  #673  
 
Join Date: Jan 2011
Location: BOS
Programs: AA Platinum
Posts: 90
Just a happy data point -- after two email exchanges in the last few weeks, all my miles showed up today.
b8brooks is offline  
Old May 15, 2013, 12:18 pm
  #674  
 
Join Date: Jul 2004
Location: MCO
Programs: AA 1MM, BA, UA, HH Dia, CC Gold, SPG Plat
Posts: 795
Finally got most.
Thank you to others here.
TTnC4me is offline  
Old May 15, 2013, 5:00 pm
  #675  
 
Join Date: Nov 2011
Posts: 6,384
Glad everything worked out in the end!
yerffej201 is offline  

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