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250 bonus miles for e-store purchases in October 2012

250 bonus miles for e-store purchases in October 2012

Old Feb 15, 2013, 7:42 am
  #631  
Used to be highman123
 
Join Date: Jul 2011
Posts: 3,541
250 bonus miles for e-store purchases in October 2012

Congrats folks! Did you send in receipts? None of my emails have gotten any response so far. No miles posted.

Can you send more info what you did and who you contacted? Feel free to PM if necessary. Much appreciated!
MightyTravels is offline  
Old Feb 15, 2013, 7:44 am
  #632  
 
Join Date: Jun 2011
Posts: 1,145
Originally Posted by highman123
Congrats folks! Did you send in receipts? None of my emails have gotten any response so far. No miles posted.

Can you send more info what you did and who you contacted? Feel free to PM if necessary. Much appreciated!
I sent in a few emails. Eventually, I got a response asking to send in my credit card statement, so I did that, and then today the miles posted
mabramovich is offline  
Old Feb 15, 2013, 7:53 am
  #633  
 
Join Date: Apr 2009
Posts: 543
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Last edited by crimsonAA; Nov 14, 2017 at 5:56 am
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Old Feb 15, 2013, 7:54 am
  #634  
 
Join Date: May 2010
Location: LAX
Programs: AA LT PLT
Posts: 204
I sent emails to [email protected] and I sent in a very long credit card receipt. Just got my miles posted.

Very impressive customer relations move by Avianca Taca!

Now I have to figure out what charity gets all of my drugstore.com junk. Maybe I'll donate it to ShopRunner.
h8stn4d is offline  
Old Feb 15, 2013, 8:30 am
  #635  
 
Join Date: Apr 2011
Location: SYDNEY
Programs: *A Gold, HH dia,Hyatt plat,Sixt PLAT,QF , EY Gold
Posts: 1,890
I sent emails to [email protected] to cindy . Then I sent emails to [email protected]
Shanye2233 is offline  
Old Feb 15, 2013, 10:23 am
  #636  
 
Join Date: Jun 2006
Location: DRO
Programs: AS MVP, A3*S
Posts: 521
Kudos to LifeMiles for doing the right thing. You've earned a new customer!
AS MHT is offline  
Old Feb 15, 2013, 11:27 am
  #637  
Used to be highman123
 
Join Date: Jul 2011
Posts: 3,541
Originally Posted by Shanye2233
I sent emails to [email protected] to cindy . Then I sent emails to [email protected]
Thanks mate - I will keep emailing them from now on every day. So far I used the web form which apparently does not go anywhere.
MightyTravels is offline  
Old Feb 15, 2013, 6:58 pm
  #638  
 
Join Date: Apr 2004
Programs: AA, UA, SQ, VA, QF, AF, BA
Posts: 2,865
Got mine - 8000 miles, so paid in full! Thank you Avianca! ^
Tiki is offline  
Old Feb 19, 2013, 5:51 pm
  #639  
 
Join Date: Jul 2002
Location: ORY/PCT
Programs: AA 1MM, AF Plat, VS Gold, Hyatt Glob, Sixt Diamond, Avis Presidents Club
Posts: 1,150
Awesome. I'd LOVE the bonus miles.

Also, out of curiosity what is the largest number of bonus miles anyone has gotten credited? Just wondering if LifeMiles might be capping the amount of bonuses. Thanks!!

Last edited by bennytma; Feb 19, 2013 at 8:44 pm Reason: got the information i needed via PM
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Old Feb 19, 2013, 8:25 pm
  #640  
 
Join Date: Jul 2002
Location: ORY/PCT
Programs: AA 1MM, AF Plat, VS Gold, Hyatt Glob, Sixt Diamond, Avis Presidents Club
Posts: 1,150
Originally Posted by AS MHT
Kudos to LifeMiles for doing the right thing. You've earned a new customer!
What kind of customer? One who only redeems miles? I'm sure they'll love you.
bennytma is offline  
Old Feb 20, 2013, 3:09 am
  #641  
 
Join Date: Mar 2008
Location: Melbourne/Bangkok
Programs: A3*G, QF PLATINUM, BA GOLD, VA GOLD, HH DIAMOND
Posts: 2,245
Originally Posted by bennytma
What kind of customer? One who only redeems miles? I'm sure they'll love you.
?? Lifemiles sell miles for a PROFIT. They love people buying the miles and redeeming them.
Aussie_flyer is offline  
Old Feb 22, 2013, 11:28 pm
  #642  
 
Join Date: Jul 2002
Location: ORY/PCT
Programs: AA 1MM, AF Plat, VS Gold, Hyatt Glob, Sixt Diamond, Avis Presidents Club
Posts: 1,150
Originally Posted by Aussie_flyer
?? Lifemiles sell miles for a PROFIT. They love people buying the miles and redeeming them.

There are some awards (using purchased miles or otherwise) that Lifemiles is highly unlikely to be making a profit from.
bennytma is offline  
Old Feb 23, 2013, 3:50 am
  #643  
 
Join Date: Mar 2008
Location: Melbourne/Bangkok
Programs: A3*G, QF PLATINUM, BA GOLD, VA GOLD, HH DIAMOND
Posts: 2,245
Originally Posted by bennytma
There are some awards (using purchased miles or otherwise) that Lifemiles is highly unlikely to be making a profit from.
The point is that its a profitable business
Aussie_flyer is offline  
Old Feb 27, 2013, 10:35 am
  #644  
 
Join Date: Jun 2006
Location: DRO
Programs: AS MVP, A3*S
Posts: 521
Originally Posted by bennytma
What kind of customer? One who only redeems miles? I'm sure they'll love you.
I plan to continue using the mall and top up my balance. Possibly use some miles + money transactions. Might also credit some other *A to the program.
AS MHT is offline  
Old Mar 4, 2013, 4:01 pm
  #645  
 
Join Date: Feb 2012
Location: San Juan, PR
Programs: Hyatt Globalist, Hilton Diamond, Marriott Gold
Posts: 145
My email submitted today.

"Sir or Madam,

I participated in a LifeMiles shopping promotion (in October 2012) and the miles I earned have not properly posted.

Because the miles were supposed to post sometime in December, and because a few did post (erroneously), I suspect there has been an error with the computer algorithm processing these transactions, and that it requires human intervention.

Please help and rectify this situation. I can submit my receipts, and screenshots if necessary. Here are more specifics if it is helpful:

During the month of October, the Lifemiles.com mileage promotion offered a bonus of 250 miles per order at select retailers. This was in addition to 3x miles earned per dollar on the cost of the purchases (at retailer, Drugstore.com). Because I felt this was a great promotion, I chose to purchase a number of Christmas gifts, and took screen shots of the offer. I also noted that the Lifemiles store recorded each transaction order separately, and reported the mileage award as "pending." By mid-December, a few items reflected "paid" and were actually awarded the 3x mileage but most failed. Fewer still of the 250 bonuses posted (there should be one per order), and none of them were paid at all. At the moment, my balance is reporting "37 miles", which is definitely not in the spirit of this offer. Instead, the balance should be between 19,000 and 21,000 miles.


Thank you kindly for looking into this problem. I look forward to flying with AviancaTaca."
eddieflyer is offline  

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