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Old Jan 10, 13, 4:13 am   #586
 
Join Date: Feb 2011
Posts: 254
I've had emails in the last day or so asking for receipts and bank statements for each purchase. I've forwarded on receipts, although I dont think bank statements are necessary.

It's beginning to feel somewhat futile and perhaps not worth the effort(/fight). That said I didn't have as many purchases as some others, so fair play to those who feel differently.
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Old Jan 10, 13, 7:56 am   #587
 
Join Date: May 2010
Location: SoCal
Programs: SPG PLAT, AA Plat (2MM), BA, UA/CO
Posts: 419
Quote:
Originally Posted by flood View Post
I've had emails in the last day or so asking for receipts and bank statements for each purchase. I've forwarded on receipts, although I dont think bank statements are necessary.

What email address have you been corresponding with and when did you first complain? Thanks.

xlax
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Old Jan 10, 13, 8:55 am   #588
 
Join Date: Feb 2011
Posts: 254
Quote:
Originally Posted by xlax View Post
What email address have you been corresponding with and when did you first complain? Thanks.

xlax
I sent them an email on 10th Dec using a form on their website. Did not hear anything back and sent another email using the form on their site towards the end of December.

A few post back soonerfanatic suggested using support@lifemiles.com which I did and they replied a couple of days later. Not very helpful replies, as all they did was ask for proof which they can surely see from their own portal. Still, replies perhaps better than silence.

Have you tried either using the form on their site or emailing them?
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Old Jan 10, 13, 11:06 am   #589
 
Join Date: Jun 2006
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And here we go...
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Old Jan 10, 13, 2:21 pm   #590
 
Join Date: May 2010
Location: SoCal
Programs: SPG PLAT, AA Plat (2MM), BA, UA/CO
Posts: 419
Quote:
Originally Posted by flood View Post
Have you tried either using the form on their site or emailing them?
Thanks. I sent an email using the form on their website about 10 days ago. No response so far.
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Old Jan 11, 13, 2:54 am   #591
 
Join Date: Feb 2011
Posts: 254
Had another email yesterday advising that they were investigating the transactions that were below $25 with the relevant departments. In addition they advised that I had to be logged into my LM account when I made the purchases and transact through the LM shopping portal to be eligible for the bonus. Seemed strange to mention that, seeing as though the purchases are tracked and listed as "Paid" in their shopping portal.
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Old Jan 11, 13, 4:08 am   #592
 
Join Date: Apr 2011
Location: SYDNEY
Programs: *A Gold, HH dia,Hyatt plat,Sixt PLAT,QF qantas club bronze, Hertz PC ,Alaska MVP GOLD ,aerosvit GOLD
Posts: 1,627
I got a response from a cindy and she said :

Dear ....


It is a pleasure to greet you.

Let us inform you that if it is 40 days since you made your purchase via LifeMiles e-Store and your transaction has not appeared on your account, please complete a Missing Transaction inquiry form by accessing on the next link:

<http://shop.lifemiles.com/moreinfo/pgmissing>

Keep in mind, that in order to earn miles while shopping on line, it is necessary to Sign into your LifeMiles account, using your LifeMiles password and number through our web site http://shop.lifemiles.com/ otherwise, the miles can not be accrued.


Thank you for contacting us.


Best Regards.
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Old Jan 11, 13, 5:29 am   #593
 
Join Date: Apr 2012
Location: Malaysia
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Cindy has never been able to actually answer my questions...
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Old Jan 11, 13, 9:11 am   #594
 
Join Date: Feb 2011
Posts: 254
No idea why they find it necessary to mention that purhcases must be made through the portal. Does not seem like bonus miles crediting is imminent...
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Old Jan 11, 13, 9:20 am   #595
 
Join Date: Apr 2009
Posts: 489
Just received an e-mail asking me for my credit card statement. I'll go ahead and send it in and see how it goes. Thankfully everything was on one card and I never use it for anything else...
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Old Jan 11, 13, 10:04 pm   #596
 
Join Date: Apr 2004
Programs: AA, US, SQ, DJ, PC, SPG
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I sent my stuff in a couple of weeks ago. Last week the same email someone else did.

Quote:
Let me inform you that we are checking the response of our department in charge, as soon we get the information we will contact you.

Thanks for your comprehension.
A few days ago, I sent a reminder but no reply to that one.
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Old Jan 16, 13, 10:18 pm   #597
 
Join Date: Apr 2009
Posts: 489
Any developments here? Sent in my credit card statement about a week ago and nothing yet...
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Old Jan 17, 13, 2:24 am   #598
 
Join Date: Feb 2011
Posts: 254
I've not heard anything since sending in my docs either
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Old Jan 17, 13, 5:18 pm   #599
Used to be highman123
 
Join Date: Jul 2011
Programs: SPG Plat, Hilton Diamond, A3 Gold, FB Gold
Posts: 1,391
I just started another inquiry via the web form. I have also tweeted Avianca @avianca_com.

Incentive Networks has no Twitter/Email maybe I'll just drive by (about 5 miles from me)?

Does anybody know the workflow contacting the BBB?
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Old Jan 18, 13, 4:21 am   #600
 
Join Date: Apr 2004
Programs: AA, US, SQ, DJ, PC, SPG
Posts: 2,668
Nothing since I last emailed them the reminder a week ago. Does anyone here speak Spanish and want to have a go at phoning them?

The annoying thing is I had some purchases that I can use a portal, I would have used this one but I've lost trust in them since they are dragging their feet on this.
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