What email address have you been corresponding with and when did you first complain? Thanks.
I sent them an email on 10th Dec using a form on their website. Did not hear anything back and sent another email using the form on their site towards the end of December.
A few post back soonerfanatic suggested using firstname.lastname@example.org which I did and they replied a couple of days later. Not very helpful replies, as all they did was ask for proof which they can surely see from their own portal. Still, replies perhaps better than silence.
Have you tried either using the form on their site or emailing them?
Had another email yesterday advising that they were investigating the transactions that were below $25 with the relevant departments. In addition they advised that I had to be logged into my LM account when I made the purchases and transact through the LM shopping portal to be eligible for the bonus. Seemed strange to mention that, seeing as though the purchases are tracked and listed as "Paid" in their shopping portal.
Programs: *A Gold, HH dia,Hyatt plat,Sixt PLAT,QF qantas club bronze, Hertz PC ,Alaska MVP GOLD ,aerosvit GOLD
I got a response from a cindy and she said :
It is a pleasure to greet you.
Let us inform you that if it is 40 days since you made your purchase via LifeMiles e-Store and your transaction has not appeared on your account, please complete a Missing Transaction inquiry form by accessing on the next link:
Keep in mind, that in order to earn miles while shopping on line, it is necessary to Sign into your LifeMiles account, using your LifeMiles password and number through our web site http://shop.lifemiles.com/ otherwise, the miles can not be accrued.