Plasticus

LM's website is acting normal - missing obvious Star Alliance available flights. Some show available in business under specific carrier searches, while those same flights do not show when searching using the Star alliance preference.

Looking for a first class reward that was there for the taking a few days ago on their website; but mysteriously is not showing up on any searches - despite every parameter change I have tried. USA-Asia (Asian carrier)(no tricks)

It does show up a few times when I add a domestic feeder flight. UA to US hub then Asia. Not a married segment issue either.

I am thinking of booking the flight, then emailing support to see if they could change the ticket and cancel that first segment. I'd pay the change fee.

Anyone have experience with this? I currently have another different award with two segments, and called LM as a practice run to see if I could drop a segment, but they wanted to cancel the whole thing and rebook. Wondering if email support team has more to offer.

Air Rarotonga

No. But they kindly offer you to cancel the whole ticket and then you can try it again to book a new one online on LM....

Plasticus

Yes, but you are a seasoned FT member. Any guarantees the seats will be back? Moreover, the new one they would be booking is the one that is not showing up in the search.

I may have confused you a little. The segment I want does not show up in a regular search on LM. It only shows up when you add a specific first segment - not a married segment issue although my description makes it sound like it. So if they cancel the whole ticket, I'm back to where I started. It's just LM search engine.

It's kind like booking a married segment itinerary to get your transoceanic flight, and then cancelling connection later. But the opposite here.

Air Rarotonga

Yes, thats the point :-). Nothing to change. That's how LM works...

You can only try with the given parameters and search methods on the LM site if you get your desired flight. If not, don't waste your time and search for alternatives. C'est la vie with LM...

Plasticus

LM's support email team came through and booked my itinerary once I forwarded them the screen shots.

Just lucky that the seats were still there.

Air Rarotonga

Seriousely?

Feel lucky, I would never think about, they would eliminate a segment from an availability shown on their site! ^

Plasticus

Basically they wanted proof that there was availability and their system was not showing that option with a simple search. I had to go back and forth a few times. I was lucky in that they were responding quickly to my emails. I in return replied immediately to keep the communication with one person.