Lufthansa First Class is Blocked!
Jan 20, 2017, 6:08 am
#46
Join Date: Sep 2007
Location: MAD
Programs: UA, US, AA, Hilton, Marriott, Hyatt
Posts: 374
Send screenshots of the flights available + phone number + scan of passport to [email protected] with CC: [email protected]
If your itinerary qualifies (eg. no stopovers/extreme layovers), they'll book it for you and ask to call them to make the payment... or they may call.
Sometimes they respond within hours.
If your itinerary qualifies (eg. no stopovers/extreme layovers), they'll book it for you and ask to call them to make the payment... or they may call.
Sometimes they respond within hours.
Jan 20, 2017, 7:07 am
#47
Original Poster
Join Date: Feb 2010
Posts: 162
There are 2 different e-mail queues!
Just a warning:
Over the holidays, I sent an e-mail to '[email protected]' and they ignored my e-mail. I sent a follow-up asking why they ignored me. Apparently, '[email protected]' is their Spanish language e-mail box and now '[email protected]' is their English one. This didn't used to be the case.
Over the holidays, I sent an e-mail to '[email protected]' and they ignored my e-mail. I sent a follow-up asking why they ignored me. Apparently, '[email protected]' is their Spanish language e-mail box and now '[email protected]' is their English one. This didn't used to be the case.
Jan 20, 2017, 7:13 am
#48
Join Date: Oct 2011
Posts: 3,838
Just a warning:
Over the holidays, I sent an e-mail to '[email protected]' and they ignored my e-mail. I sent a follow-up asking why they ignored me. Apparently, '[email protected]' is their Spanish language e-mail box and now '[email protected]' is their English one. This didn't used to be the case.
Over the holidays, I sent an e-mail to '[email protected]' and they ignored my e-mail. I sent a follow-up asking why they ignored me. Apparently, '[email protected]' is their Spanish language e-mail box and now '[email protected]' is their English one. This didn't used to be the case.
Jan 20, 2017, 7:26 am
#49
Original Poster
Join Date: Feb 2010
Posts: 162
Why do you CC, though? I think you're doing that in vain.
Dear Mr. Ohiosux:
It is a pleasure to greet you.
We apologize for the delay in our response; it seems that your email was sent to our Spanish Inbox. For further inquiries in English, you may reach us at [email protected].
It is a pleasure to greet you.
We apologize for the delay in our response; it seems that your email was sent to our Spanish Inbox. For further inquiries in English, you may reach us at [email protected].
Jan 29, 2017, 10:01 am
#50
Join Date: Mar 2012
Posts: 3,165
I have a question about sending an email to the lifemiles support team to book tickets that cannot be searched online.
I am trying to book LH F but unfortunately I cannot get the available seat I need to show up on the lifemiles website.
I can see the seat I'm trying to book is available via UA, NH, and AC (Aeroplan), which means the seat is definitely released to partners.
Would it work if I send an email to the lifemiles support team and ask them to book the LH F seat I'm interested in, even though the lifemiles website does not show the seat as available?
Basically I'm wondering if the support team has access to better award inventory (which should match what other airlines are seeing), particularly for LH F awards.
Thank you-
I am trying to book LH F but unfortunately I cannot get the available seat I need to show up on the lifemiles website.
I can see the seat I'm trying to book is available via UA, NH, and AC (Aeroplan), which means the seat is definitely released to partners.
Would it work if I send an email to the lifemiles support team and ask them to book the LH F seat I'm interested in, even though the lifemiles website does not show the seat as available?
Basically I'm wondering if the support team has access to better award inventory (which should match what other airlines are seeing), particularly for LH F awards.
Thank you-
Jan 29, 2017, 10:35 am
#51
Join Date: Aug 2014
Posts: 3,723
I have a question about sending an email to the lifemiles support team to book tickets that cannot be searched online.
I am trying to book LH F but unfortunately I cannot get the available seat I need to show up on the lifemiles website.
I can see the seat I'm trying to book is available via UA, NH, and AC (Aeroplan), which means the seat is definitely released to partners.
Would it work if I send an email to the lifemiles support team and ask them to book the LH F seat I'm interested in, even though the lifemiles website does not show the seat as available?
Basically I'm wondering if the support team has access to better award inventory (which should match what other airlines are seeing), particularly for LH F awards.
Thank you-
I am trying to book LH F but unfortunately I cannot get the available seat I need to show up on the lifemiles website.
I can see the seat I'm trying to book is available via UA, NH, and AC (Aeroplan), which means the seat is definitely released to partners.
Would it work if I send an email to the lifemiles support team and ask them to book the LH F seat I'm interested in, even though the lifemiles website does not show the seat as available?
Basically I'm wondering if the support team has access to better award inventory (which should match what other airlines are seeing), particularly for LH F awards.
Thank you-
Jan 29, 2017, 11:47 am
#52
Original Poster
Join Date: Feb 2010
Posts: 162
I have a question about sending an email to the lifemiles support team to book tickets that cannot be searched online.
I am trying to book LH F but unfortunately I cannot get the available seat I need to show up on the lifemiles website.
I can see the seat I'm trying to book is available via UA, NH, and AC (Aeroplan), which means the seat is definitely released to partners.
Would it work if I send an email to the lifemiles support team and ask them to book the LH F seat I'm interested in, even though the lifemiles website does not show the seat as available?
Basically I'm wondering if the support team has access to better award inventory (which should match what other airlines are seeing), particularly for LH F awards.
Thank you-
I am trying to book LH F but unfortunately I cannot get the available seat I need to show up on the lifemiles website.
I can see the seat I'm trying to book is available via UA, NH, and AC (Aeroplan), which means the seat is definitely released to partners.
Would it work if I send an email to the lifemiles support team and ask them to book the LH F seat I'm interested in, even though the lifemiles website does not show the seat as available?
Basically I'm wondering if the support team has access to better award inventory (which should match what other airlines are seeing), particularly for LH F awards.
Thank you-
Jan 29, 2017, 12:42 pm
#53
Join Date: Mar 2009
Location: ZRH/SFO
Programs: A3*G - AZ CFP- HH DIA
Posts: 3,666
... in addition, play around with the method of searching flights...
- smart search
- Star Alliance search
- Airline search
Often you get completely different results from LM. Also try to adjust the departure times...
The LM support can not book flights that don't show up on the internet site, as ilucdoco already stated.
- smart search
- Star Alliance search
- Airline search
Often you get completely different results from LM. Also try to adjust the departure times...
The LM support can not book flights that don't show up on the internet site, as ilucdoco already stated.
Jan 29, 2017, 12:59 pm
#54
Original Poster
Join Date: Feb 2010
Posts: 162
... in addition, play around with the method of searching flights...
- smart search
- Star Alliance search
- Airline search
Often you get completely different results from LM. Also try to adjust the departure times...
The LM support can not book flights that don't show up on the internet site, as ilucdoco already stated.
- smart search
- Star Alliance search
- Airline search
Often you get completely different results from LM. Also try to adjust the departure times...
The LM support can not book flights that don't show up on the internet site, as ilucdoco already stated.
Last edited by ohiosux; Jan 29, 2017 at 8:44 pm
Jan 30, 2017, 2:12 pm
#56
Original Poster
Join Date: Feb 2010
Posts: 162
Yes. I was just checking an award last night, actually. Um, by the way, I'm not sure anyone told you but you probably won't see any availability more than 3-5 days from the flight; not the standard 14-15 days for other *A programs.
Feb 1, 2017, 1:12 pm
#60
Join Date: Mar 2009
Location: ZRH/SFO
Programs: A3*G - AZ CFP- HH DIA
Posts: 3,666
Don't know what you're doing wrong???