Is Air China breaking up with Avianca?
Jun 28, 2016, 8:05 am
#1
Original Poster
Join Date: Jun 2016
Programs: Star Alliance
Posts: 2
Is Air China breaking up with Avianca?
I tried to book a flight from JFK->PEK on Air China and an error message popped up. I contacted Support@lifemiles and asked why I was getting an error message. This is our conversation.
Me: I am trying to book an award flight with Air China on your website but it will not allow me to go to the next step (Itinerary) it shows an error message. Is this a website error or are you not releasing award seats for Air China?
Support: We have verified the itinerary you are requesting and must advise you the flight operated by Air China is currently sold out.
Me: Which itinerary are you referring to because I didn't give you any details other than i'm trying to book an Air China flight.
Support: I would like to confirm you that all flights operated by Air China are sold out on our loyalty program and we do not have information about the airline renewing seats with our program. We recommend you to try looking for alternate airlines.
What a headache! Who knows if their response is true. I've gotten different answers from the call center, email, and twitter.
Me: I am trying to book an award flight with Air China on your website but it will not allow me to go to the next step (Itinerary) it shows an error message. Is this a website error or are you not releasing award seats for Air China?
Support: We have verified the itinerary you are requesting and must advise you the flight operated by Air China is currently sold out.
Me: Which itinerary are you referring to because I didn't give you any details other than i'm trying to book an Air China flight.
Support: I would like to confirm you that all flights operated by Air China are sold out on our loyalty program and we do not have information about the airline renewing seats with our program. We recommend you to try looking for alternate airlines.
What a headache! Who knows if their response is true. I've gotten different answers from the call center, email, and twitter.
Jun 28, 2016, 9:03 am
#2
Join Date: Jul 2013
Location: BTS
Posts: 611
This is very old news. Avianca/LM has not be able to book CA award space for months ...
Jun 28, 2016, 9:52 am
#3
Moderator: Avianca, Travel Photography, Travel Technology & USA
Join Date: Jul 2001
Location: Far western edge of the La-La Land City limits
Programs: Emeritus VIP Fromins Deli Encino grandfathered successor program - UA MM & HH Diamond
Posts: 3,726
Marisa,
Welcome to Flyertalk. Please note that it runs counter to the Board's standards to post the same information in more than one place.
Thanks
Welcome to Flyertalk. Please note that it runs counter to the Board's standards to post the same information in more than one place.
Thanks