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Booking Infant Awards: Impressed with Avianca Call Center!

Booking Infant Awards: Impressed with Avianca Call Center!

Old Jan 22, 2014, 8:04 pm
  #46  
 
Join Date: Aug 2009
Location: Washington DC
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Originally Posted by fulthrust7
So, theoretically if one has at least one segment of air canada, they can have the infant award issued by AC? Would you then be eligible for aeroplan's infant award fees (which is far generous than any other star alliance airline) as it is a flat fee? This is under the premise of an award issued by LM though w AC as carrier for at least one segment.
can anyone help answer this please? thanks!
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Old Jan 22, 2014, 9:14 pm
  #47  
 
Join Date: Jan 2014
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Originally Posted by fulthrust7
So, theoretically if one has at least one segment of air canada, they can have the infant award issued by AC? Would you then be eligible for aeroplan's infant award fees (which is far generous than any other star alliance airline) as it is a flat fee? This is under the premise of an award issued by LM though w AC as carrier for at least one segment.
I've never tried this with LM, but I've heard Aeroplan only allows discounted lap awards using their own miles. I would think their standard revenue infant fares would apply.

http://www.aircanada.com/en/travelin...ant-child.html
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Old Jul 18, 2014, 3:24 am
  #48  
 
Join Date: Mar 2013
Location: CDG
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Anyone have experience traveling with an infant using LM Award tickets?

Just wondering what the process is, obviously a 12 month old child shouldn't pay full price for an award since they don't effectively block a seat, what is the process? Do I need to contact the respective airline once tickets are issued and manually add the infant?
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Old Jul 18, 2014, 5:56 am
  #49  
 
Join Date: Apr 2001
Location: LAX / TXL
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they book a revenue ticket for the infant at 90% of the full fare. This can be quite expensive.

BA for example charge 10% plus infant taxes, LH only charges the tax.......
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Old Jul 18, 2014, 6:50 am
  #50  
 
Join Date: Jul 2013
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Yeah, once the tickets are issued, you contact the operating carriers to add the infant. Majority of carriers charge 10% of the flex fare
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Old Jul 18, 2014, 8:10 am
  #51  
 
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Call to book the awards - I think they might be able to add the infant over the phone against the 10% payment.
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Old Jul 18, 2014, 8:54 am
  #52  
 
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Originally Posted by erik123
Call to book the awards - I think they might be able to add the infant over the phone against the 10% payment.
Thank you my friend I will do just that!
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Old Jul 20, 2014, 12:09 am
  #53  
 
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can you update me on this? i am curious myself
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Old Jul 20, 2014, 10:24 am
  #54  
Moderator: Avianca, Travel Photography, Travel Technology & USA
 
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I have merged a recent thread on the subject for housekeeping purposes, with one that has been around since the spring.
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Old Sep 28, 2014, 5:11 pm
  #55  
 
Join Date: Aug 2008
Location: Colorado
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Hey All,

I just booked a trip using Lifemiles for an award ticket. I tried adding my lap child to the reservation via the call center and they said that it can't be done and I have to buy a full priced award ticket for the lap child. I made 4 different calls hoping it was just a HUACA situation.

Since my operating carrier is Lufthansa I tried calling their US reservation center (twice) to try and add the infant ticket directly, but they say that since it is an award ticket issued by Taca (202 stock) that they cannot do anything and I need to go through Lifemiles.

I'm not sure what to do at this point ... does anyone else have any experience with this situation? In reading this thread it seemed like it wasn't a big deal to add an infant to an award ticket but I seem to be running into some issues.

Thanks for any guidance

Drek

Update: I tried calling LifeMiles AGAIN thinking I would just cancel the reservation and book a third seat for my infant (and eat the extra cost), but thought since I was on the phone I would try one more time. This was my 5th call to LifeMiles. This time the agent didn't blink an eye and was able to book the infant award tickets without any hassle. The process they went through was to confirm my reservation, then send an email with the infant ticket which I had to wait to receive and confirm that all the information was correct. They then processed my payment.

So the lesson learned in this situation was 5th time is a charm? :-p

Last edited by Drek82; Sep 28, 2014 at 9:02 pm Reason: Updated Results
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Old Sep 29, 2014, 12:08 am
  #56  
 
Join Date: May 2012
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Originally Posted by Drek82
So the lesson learned in this situation was 5th time is a charm? :-p
Hi Drek,

thanks for reporting on this. Could you let us know what you were charged for the lap infant ticket, was it 10% of the flex fare?

Congratulations on being so patient!
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Old Sep 29, 2014, 2:31 am
  #57  
 
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Yes I am also interested in knowing what you were charged, thanks!
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Old Sep 29, 2014, 8:07 pm
  #58  
 
Join Date: Aug 2008
Location: Colorado
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Yes they charged me 10% of the base fare, not including YQ.

Outbound on ITA is showing as:
Fare 1: Carrier LH (rules)
Passenger type ADT, one-way fare, booking code J, C
Covers (Business), (Business) $8,049.00
German Airport Security Tax (DE) $10.00
German Passenger Service Charge (RA) $26.50
LH YQ surcharge (YQ) $428.00
US International Departure Tax (US) $17.50
US September 11th Security Fee (AY) $5.60
US Passenger Facility Charge (XF) $4.50

Subtotal per passenger $8,541.10
Number of passengers x1

Total airfare & taxes $8,541.10

They charged me the following:
AIR FARE : USD 805.00
TAXES AND AIRLINE : USD 17.50US 5.60AY
IMPOSED FEES
TOTAL : USD 828.10

The return flight doesn't seem to line up as closely, but it is close to 10%. Maybe they included YQ on the outbound? Not sure. ITA shows

Fare 1: Carrier LH (rules)
Passenger type ADT, ONE-WAY-ONLY fare, booking code C
Covers (Business), (Business) $6,069.13
USDA APHIS Fee (XA) $5.00
US Immigration Fee (XY) $7.00
US Customs Fee (YC) $5.50
German Airport Security Tax (DE) $10.00
German Passenger Service Charge (RA) $26.50
LH YQ surcharge (YQ) $295.60
US International Arrival Tax (US) $17.50
Portugal Security Tax (PT) $5.20
Portugal Passenger Service Charge (YP) $11.20

Subtotal per passenger $6,452.50
Number of passengers x1

Total airfare & taxes $6,452.50

And I was charged
AIR FARE : EUR 499.00
EQUIV FARE PAID : USD 641.00
TAXES AND AIRLINE : USD 5.50YC 17.50US 12.00XT
IMPOSED FEES
TOTAL : USD 676.00
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Old Oct 1, 2014, 4:49 am
  #59  
 
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Thanks Drek, that's good to know.

Who knew kids were so expensive...
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Old Oct 1, 2014, 6:24 am
  #60  
 
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Originally Posted by goglobalnz
Thanks Drek, that's good to know.

Who knew kids were so expensive...
Rich kids flying in biz are expensive :-D
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