Can't view res online or get seat assignments...
May 11, 2014, 6:54 am
#1
Original Poster
Join Date: Jan 2008
Location: Tricoastal - London, New York, Silicon Valley
Programs: DL DM/2.5MM, 20 Years Top Tier on DL, UA 1K, AC E75k, MR/SPG Lifetime Platinum
Posts: 1,309
Can't view res online or get seat assignments...
Booked a one way NRT-ICN-JFK in J yesterday. The stupid US Asiana website booking engine is actually a third party "Neat Travel". The record locator provided is the correct OZ record locator but I cannot log on to the website to get seats. I tried calling Asiana directly and they also said that they cannot assign seats.
...?
Anyone else having this issue?
Regards,
TFD
May 11, 2014, 1:14 pm
#3
Join Date: Jul 2010
Location: Small town near RNO
Programs: Delta 1MM/PM, BAEC GGL, Asiana Diamond Plus(Lifetime), AC *Tangerine
Posts: 899
NEAT is run by Orbitz not Asiana. It might be similar to an issue that I had before where my reservation was visible when I was logged in to MyAsiana but needed to log out to change seats. Depending on when your flight leaves you might be in the window where the seats are under airport control either for time or the fact that Asiana usually has a high percentage of seats blocked until check in. Even being Diamond Plus couldn't get a seat assignment. It might just the usual Asiana IT issue.
May 12, 2014, 3:26 am
#4
Join Date: Mar 2010
Location: NYC,BCN
Programs: DL-PM, TK-Elite, AA-lifetime gold, SPG-Plat
Posts: 453
This link absolutely works for seat assignments, I used it for a flight last week and I just used it again today for a different ticket.
http://eu.flyasiana.com/I/en/Default...&menuType=LINK
However it is very picky with how you enter your name, it only works when I attach 'MR' to the end of my first name. If you have a middle name or middle initial on your ticket then you would also have to attach that to the end of your first name.
http://eu.flyasiana.com/I/en/Default...&menuType=LINK
However it is very picky with how you enter your name, it only works when I attach 'MR' to the end of my first name. If you have a middle name or middle initial on your ticket then you would also have to attach that to the end of your first name.
May 12, 2014, 6:40 am
#5
Join Date: Feb 2005
Location: Toronto (YYZ)
Posts: 6,279
This link absolutely works for seat assignments, I used it for a flight last week and I just used it again today for a different ticket.
http://eu.flyasiana.com/I/en/Default...&menuType=LINK
However it is very picky with how you enter your name, it only works when I attach 'MR' to the end of my first name. If you have a middle name or middle initial on your ticket then you would also have to attach that to the end of your first name.
http://eu.flyasiana.com/I/en/Default...&menuType=LINK
However it is very picky with how you enter your name, it only works when I attach 'MR' to the end of my first name. If you have a middle name or middle initial on your ticket then you would also have to attach that to the end of your first name.
The link you provided worked ^
Thanks
May 24, 2014, 4:48 pm
#7
Join Date: Dec 2006
Location: Toronto, Canada
Programs: Aeroplan 100K BA executive club, IC/platinum/RA
Posts: 162
This link absolutely works for seat assignments, I used it for a flight last week and I just used it again today for a different ticket.
http://eu.flyasiana.com/I/en/Default...&menuType=LINK
However it is very picky with how you enter your name, it only works when I attach 'MR' to the end of my first name. If you have a middle name or middle initial on your ticket then you would also have to attach that to the end of your first name.
http://eu.flyasiana.com/I/en/Default...&menuType=LINK
However it is very picky with how you enter your name, it only works when I attach 'MR' to the end of my first name. If you have a middle name or middle initial on your ticket then you would also have to attach that to the end of your first name.
May 25, 2014, 5:36 pm
#8
Join Date: May 2012
Location: SJC
Programs: UA 1K/*G, AA, IHG Ambassador, Marriott Gold
Posts: 395
This link absolutely works for seat assignments, I used it for a flight last week and I just used it again today for a different ticket.
http://eu.flyasiana.com/I/en/Default...&menuType=LINK
However it is very picky with how you enter your name, it only works when I attach 'MR' to the end of my first name. If you have a middle name or middle initial on your ticket then you would also have to attach that to the end of your first name.
http://eu.flyasiana.com/I/en/Default...&menuType=LINK
However it is very picky with how you enter your name, it only works when I attach 'MR' to the end of my first name. If you have a middle name or middle initial on your ticket then you would also have to attach that to the end of your first name.
"You have entered the wrong information.
Please check the date of departure or the reservation number/e-ticket number and try again.
Advance seat reservation service is not applicable to reservation from travel agency."
This was booked on UA. I called OZ and got my seat assignments.
May 26, 2014, 12:39 am
#9
Moderator, Hilton Honors
Join Date: Nov 2003
Location: on a short leash
Programs: some
Posts: 71,422
Well, it doesn't work "absolutely." I tried the above and got this message:
"You have entered the wrong information.
Please check the date of departure or the reservation number/e-ticket number and try again.
Advance seat reservation service is not applicable to reservation from travel agency."
This was booked on UA. I called OZ and got my seat assignments.
"You have entered the wrong information.
Please check the date of departure or the reservation number/e-ticket number and try again.
Advance seat reservation service is not applicable to reservation from travel agency."
This was booked on UA. I called OZ and got my seat assignments.
May 29, 2014, 10:38 pm
#11
Moderator, Hilton Honors
Join Date: Nov 2003
Location: on a short leash
Programs: some
Posts: 71,422
May 30, 2014, 1:55 pm
#13
FlyerTalk Evangelist
Join Date: Dec 2007
Location: BOS/ORH
Programs: AS 75K
Posts: 18,323
Jun 1, 2014, 7:35 pm
#14
Join Date: Jul 2010
Location: YYZ
Posts: 1,666
This link absolutely works for seat assignments, I used it for a flight last week and I just used it again today for a different ticket.
http://eu.flyasiana.com/I/en/Default...&menuType=LINK
However it is very picky with how you enter your name, it only works when I attach 'MR' to the end of my first name. If you have a middle name or middle initial on your ticket then you would also have to attach that to the end of your first name.
http://eu.flyasiana.com/I/en/Default...&menuType=LINK
However it is very picky with how you enter your name, it only works when I attach 'MR' to the end of my first name. If you have a middle name or middle initial on your ticket then you would also have to attach that to the end of your first name.
Jun 5, 2014, 9:48 am
#15
Join Date: Feb 2011
Posts: 849
I haven't been downgraded or anything since I was able to select my J award seats fine. I hope this doesn't cause any issues.