Other European Frequent Flyer Programs - CSA: OK+ Award tickets to NY unavailable from start of Winter schedule?

My girlfriend has an open award ticket PRG-JFK in C class. When I tried to make a reservation between Christmas and New Year I was told nothing was available. When I then asked what dates were available in December or January - nothing. When I asked whether there was ANY date available after the start of the winter schedule, the answer was an unequivocal NO. When I pointed out that such seemed rather odd the call center person couldn't give me reason.

Doesn't Delta want to play ball?

Also I wonder what to do with the ticket (it is the inbound part of a return ticket).

I don't know how this affects your dates, but "CSA Czech Airlines will cease operating from Prague to both New York JFK and Manchester, UK, during its winter schedule"
http://atwonline.com/news/other.html?issueDate=9%2F25%2F2009

My girlfriend has an open award ticket PRG-JFK in C class. When I tried to make a reservation between Christmas and New Year I was told nothing was available. When I then asked what dates were available in December or January - nothing. When I asked whether there was ANY date available after the start of the winter schedule, the answer was an unequivocal NO. When I pointed out that such seemed rather odd the call center person couldn't give me reason.

Doesn't Delta want to play ball?

Also I wonder what to do with the ticket (it is the inbound part of a return ticket).
I got an ticket from ORD to SOF via Prague from CSA. Call again, ask for the boss, and see what can be done.

There is 1 C award seat available on 07 Dec on KL:

[KVS Availability Tool 5.1.1/Diamond - ORT: Awards/SkyTeam/US-NWA] (http://www.KVSTool.com/?R)
PRG Prague Ruzyne CZ [LKPR]
JFK New York John F Kennedy Int'l NY US [KJFK]
MON 07 Dec 2009 | 1 Seat

Carrier Flight From Depart To Arrive A/C St Availability
--------- ------ ---- -------- ---- -------- --- -- ----------------
DL 209 PRG 09:30 JFK 12:30 0 CS- CA+ YS+ YA+
KL 1352 PRG 11:00 AMS 12:45 0 CS- CA+ YS- YA+
-> KL 641 AMS 14:00 JFK 16:20 0
KL 1352 PRG 11:00 AMS 12:45 0 CS+ CA+ YS+ YA+
-> KL 643 AMS 17:45 JFK 20:00 0
KL 1352 PRG 11:00 AMS 12:45 0 CS- CA+ YS+ YA+
-> NW 231 AMS 14:00 BOS 16:10 0
-> DL 6297 BOS 19:00 JFK 20:35 0

Thanks KVS - but one of the conditions of an open ticket is that the exact same route should be taken - so if the ticket originally was PRG-JFK then they cannot add another segment. Or so they say. First availability PRG-JFK (on Delta metal) is July 17th, 2010.

Also - no refunds of points - only of airport taxes :-(

Was checking the same thing over the weekend......also nothing for months and months....I gave up after I hit mid-January (for direct flights on DL).

None (direct again) also showing up using FB KLM booking points and website.

But July? Jeez, CSA is really messing up....

Thanks KVS - but one of the conditions of an open ticket is that the exact same route should be taken - so if the ticket originally was PRG-JFK then they cannot add another segment. Or so they say. First availability PRG-JFK (on Delta metal) is July 17th, 2010.
Also - no refunds of points - only of airport taxes :-(

When did you book it? Did you already know that the route will be suspended by CSA? If not you could try to play that card and argue that due to the route being canceled you should be able to get some leeway. Maybe they could get DL to open an award seat (unlikely), put you on a revenue seat on DL or on their codeshare quota (as would happen if you had a paid ticket, more likely) or just ignore the rules and route you on KL or AF or whoever.

Ask for a supervisor for this.