Other Asian, Australian and South Pacific Frequent Flyer Programs - Air Asia flight cancelled, customer not contacted

I had 2 seats booked and confirmed on FD3705 HAN-BKK during December 2009 (an evening flight departing 21:05).

A friend wanted to join us on the trip but could not book the flight...... because it no longer exists.

If you are a potential Air Asia customer, beware... your flight may be cancelled and you will not receive an email or a text message.

I do not mind too much about the cancellation, these things happen especially in the current cliamte but not advising passengers with confirmed bookings cannot be acceptable.

Maybe they just haven't gotten round to your booking yet.

LCCs routinely cancel flights. But then the task is up to reservations to contact people who have confirmed bookings. Then they will get the online bookings and then manually have to do that. Sometimes it may be up to one month prior to departure.

I wouldn't say that they have entirely ignored you, but that doesn't help you much now. Glad you found out in time though and can make alternate plans.

Did Air Asia say that they will refund you?

This is something you really have to watch with Air Asia. I'm largely a fan of their operation, but changing flights and then failing to notify customers is a problem that they really need to tighten up on.

I've had several experiences like this with domestic Thailand flights, and only by keeping a close eye on flights for sale have I been able to deduce that flights I had already booked had been re-timed. In one case I had an afternoon flight, on a route with only one flight per day, become an early morning flight. I purposely did not contact Air Asia to see what would happen if I didn't. Nothing happened. Had I turned up in the afternoon I would have had no option but to wait until the following day.

Interesting I had the opposite problem - too much info!

Air Asia re-timed one of my flights. I received an SMS text message with the re-timing information - which was welcome info.

Unfortunately, since there are 4 members in my family party, I received 4 identical text messages.

Then they send the same 4 text messages approximately once a week every week for about 2 months! So, I must have had about 30 identical SMS.

At least, I couldn't complain that I hadn't received the info...

I always keep an eye on my upcoming bookings with Air Asia. Although I think they are getting better, 'retimings' used to be pretty frequent. This was particularly true of QZ flights.

I always keep an eye on my upcoming bookings with Air Asia. Although I think they are getting better, 'retimings' used to be pretty frequent. This was particularly true of QZ flights.

I think flights operated by Air Asia (Malaysia) are pretty well kept up to date on schedule changes and cancellations. Its their counterpart partners in Thailand and Indonesia that are worrying..!

Maybe they just haven't gotten round to your booking yet.......I wouldn't say that they have entirely ignored you, but that doesn't help you much now. Glad you found out in time though and can make alternate plans.

Did Air Asia say that they will refund you?

Two days ago I telephoned Air Asia's customer service desk in Bangkok, gave my booking reference and politely enquired why the flight had been cancelled.

After listening the agent asked "You want to cancel your flight sir ?"

No, I said (and spoke more slowly), Air Asia have cancelled the flight, please explain what will happen to my booking.

The reply was "You want to cancel your flight sir?"

After a few minutes I said I would send an email instead.

Today I have received a reply informing me that we're transferred to the morning flight. It is dissapointing to lose 12 hours in Hanoi but that's life.

I am still looking forward to my first flight with Air Asia and have booked a second flight with them.