araknis
Sep 19, 09, 11:45 pm
My roommate and I both have a FWN to use (he is Gold, I am PLT). I booked a room at the W Westwood and then told him that they have 1 room left. He then uses his FWN and books the last room. A day before the stay, we both look at our reservations and his states he has been upgraded to a Fabulous suite and my reservation states a Spectacular suite. We check in within 30 minutes of each other and we both get the room we were preassigned to. I'm just wondering how it is possible that he got a better upgrade than me. Front desk clerk offered no real explanation.