DiverDave
Sep 14, 09, 7:17 pm
My head is spinning from finding out that if you no-show a Starwood award night you can be out a large amount of money. The concept would never have occurred to me.
http://www.flyertalk.com/forum/starwood-preferred-guest/979672-update-wsj-says-policy-will-change-excessive-penalty-no-show.html
Apparently Choice has the most customer-friendly policy: you lose your points, but don't have your wallet pick-pocketed:
If you are unable to use your room and fail to cancel your reservation, or if you do not claim the room by the specified time, Choice will not credit your account with the points that you redeemed for that room.
Choice is the only program where I have actually ever used points. My Marriott points went towards airline tickets, and I have never used Hilton points. Hilton has a similar penalty:
All Reward Stay reservations must be guaranteed with a credit card. Some hotels may require a deposit in lieu of a credit card guarantee. Deposits cannot be waived for Reward Stay reservations. No-shows or cancellations of Reward Stay reservations outside of the timeframe set by the hotel's individual cancellation policy will be charged one night's room and tax at the hotel's Best Available Rate for that date. If you wish to cancel, please do so 24 hours prior to arrival to avoid cancellation penalties. Cancellation policies are established by each individual hotel and may differ from the general cancellation policy.
At this point, I'm sure the airlines are looking this over and drooling at a new source of revenue! :td::td:
David
http://www.flyertalk.com/forum/starwood-preferred-guest/979672-update-wsj-says-policy-will-change-excessive-penalty-no-show.html
Apparently Choice has the most customer-friendly policy: you lose your points, but don't have your wallet pick-pocketed:
If you are unable to use your room and fail to cancel your reservation, or if you do not claim the room by the specified time, Choice will not credit your account with the points that you redeemed for that room.
Choice is the only program where I have actually ever used points. My Marriott points went towards airline tickets, and I have never used Hilton points. Hilton has a similar penalty:
All Reward Stay reservations must be guaranteed with a credit card. Some hotels may require a deposit in lieu of a credit card guarantee. Deposits cannot be waived for Reward Stay reservations. No-shows or cancellations of Reward Stay reservations outside of the timeframe set by the hotel's individual cancellation policy will be charged one night's room and tax at the hotel's Best Available Rate for that date. If you wish to cancel, please do so 24 hours prior to arrival to avoid cancellation penalties. Cancellation policies are established by each individual hotel and may differ from the general cancellation policy.
At this point, I'm sure the airlines are looking this over and drooling at a new source of revenue! :td::td:
David