luisparis
Sep 11, 09, 5:25 am
I had recently 2 issues over the fares with QR, one which I can relatively understand although under those conditions I will be *very* reluctant to buy another ticket originating from CDG and another with their HK office where I feel they are way wrong.
The second one first :
End of June we are looking for return tickets HKG-CDG in J for my wife, myself, and our child who will turn 2 on October 17th. As we were not sure when we would fly back to HKG after checking with several airlines, we opted for QR because the sales agent repeatedly told me that as long as our kid was below two on the onward travel, he could fly back anytime during the ticket validity (1 year). To make sure nothing funny would happen, I changed the booking before issuing the ticket and booked at a date posterior to our son's 2nd birthday (CDG-DOH on October 22nd than DOH-HKG on 26th).
Yet after we paid and received the eticket there was a paragraph among the various comments on the bottom of the page that if we were to change the return date after October 22nd we’d need to pay a child fare. In total contradiction with what I was previously and repeatedly told. This issue came up today as I didn’t check those details before and the agent is claiming that the conditions were so all along which is an absolute lie, than that she at least told my wife so when I’m the one who discussed the conditions and asked to change the return date to a date posterior to our son’s 2nd birthday . She claimed the head office only accepted it because it was only 1 week after his birthday (not so true as the DOH-HKG is nine days later).
Besides feeling ripped of I don’t appreciate how the agent tries to brush the fact I was told some different conditions repeatedly. Now where can I write to complain, what head office is she talking about, in HKG or DOH ? Are they recording the telephone conversations ? What basis do they have ton accept an initial booking after her 2nd birthday but than deciding that would be the last possible date to fly under an infant ticket (and contradicting what they have said before ) ?
Besides if they are to convert the fare to a child fare, should they calculate on the basis of 75% of our original fare divided by two as the problem is about 1 way only ? I definitely don’t want to buy a new ticket from Paris as QR cheaper fares in business only allow stopover in DOH on the way back and we plan to stay a couple of days there on our way to HK.
Thanks for any feedback or ideas of how to deal with this issues and contacts to where write a complain.
It's a long post already, I'll come to the second issue later .
The second one first :
End of June we are looking for return tickets HKG-CDG in J for my wife, myself, and our child who will turn 2 on October 17th. As we were not sure when we would fly back to HKG after checking with several airlines, we opted for QR because the sales agent repeatedly told me that as long as our kid was below two on the onward travel, he could fly back anytime during the ticket validity (1 year). To make sure nothing funny would happen, I changed the booking before issuing the ticket and booked at a date posterior to our son's 2nd birthday (CDG-DOH on October 22nd than DOH-HKG on 26th).
Yet after we paid and received the eticket there was a paragraph among the various comments on the bottom of the page that if we were to change the return date after October 22nd we’d need to pay a child fare. In total contradiction with what I was previously and repeatedly told. This issue came up today as I didn’t check those details before and the agent is claiming that the conditions were so all along which is an absolute lie, than that she at least told my wife so when I’m the one who discussed the conditions and asked to change the return date to a date posterior to our son’s 2nd birthday . She claimed the head office only accepted it because it was only 1 week after his birthday (not so true as the DOH-HKG is nine days later).
Besides feeling ripped of I don’t appreciate how the agent tries to brush the fact I was told some different conditions repeatedly. Now where can I write to complain, what head office is she talking about, in HKG or DOH ? Are they recording the telephone conversations ? What basis do they have ton accept an initial booking after her 2nd birthday but than deciding that would be the last possible date to fly under an infant ticket (and contradicting what they have said before ) ?
Besides if they are to convert the fare to a child fare, should they calculate on the basis of 75% of our original fare divided by two as the problem is about 1 way only ? I definitely don’t want to buy a new ticket from Paris as QR cheaper fares in business only allow stopover in DOH on the way back and we plan to stay a couple of days there on our way to HK.
Thanks for any feedback or ideas of how to deal with this issues and contacts to where write a complain.
It's a long post already, I'll come to the second issue later .