mdaecher
Sep 9, 09, 10:43 pm
Looking for contact info for Damage Recovery Unit in Tulsa. Had receive a damage claim from them; sent letter to them requesting more detailed info; never received reply. Month went by, no response, then receive claim from First Financial Asset Mgmt (FFAM)- their "subrogation vendor" aka debt collector.
I asked for detail from FFAM for the claim - they send pictures, estimate and claim data. I returned car at 4:40 am; damage reported at 13:46 pm that day. Nothing said to me at return. Small scrape on left rear corner of bumper - a whopping $126.00 claim. San Fran licensee - who I don;t trust at all - they've tried in past to charge for fuel post-rental receipt and I had to produce fuel receipt to have charge dropped. Considering the elapsed time between return and damage report and the fact that this could have been very easily done moving/servicing vehicle post-rental (which would have been done during this time lapse), I think it was an employee and their trying to stick me with it.
Thing is, I didn't do it. Have hundreds of rentals with National over the last couple years - all with no damage. Miffed that they are pursuing this from a customer who gives them substantial business (not trying to brag- really wish I didn't have to rent as much, but I really do give them a lot of business through myself and my employees) .
I can't find my original documentation from the DRU or my letter (think it got recycled in my office spring cleaning!) but want to contact them directly again. FFAM is being very persistent (I don't blame them, it's their job) and doesn't want me to talk with DRU. I want to plead case to DRU - I'd liek to think they'll call the dogs off if they logically look at the facts and my loyalty and track record. At the same time, I don;t want a lousy $126 showing up on my flawless credit report either.
So, anyone have the DRU contact info and/or any advice?
I asked for detail from FFAM for the claim - they send pictures, estimate and claim data. I returned car at 4:40 am; damage reported at 13:46 pm that day. Nothing said to me at return. Small scrape on left rear corner of bumper - a whopping $126.00 claim. San Fran licensee - who I don;t trust at all - they've tried in past to charge for fuel post-rental receipt and I had to produce fuel receipt to have charge dropped. Considering the elapsed time between return and damage report and the fact that this could have been very easily done moving/servicing vehicle post-rental (which would have been done during this time lapse), I think it was an employee and their trying to stick me with it.
Thing is, I didn't do it. Have hundreds of rentals with National over the last couple years - all with no damage. Miffed that they are pursuing this from a customer who gives them substantial business (not trying to brag- really wish I didn't have to rent as much, but I really do give them a lot of business through myself and my employees) .
I can't find my original documentation from the DRU or my letter (think it got recycled in my office spring cleaning!) but want to contact them directly again. FFAM is being very persistent (I don't blame them, it's their job) and doesn't want me to talk with DRU. I want to plead case to DRU - I'd liek to think they'll call the dogs off if they logically look at the facts and my loyalty and track record. At the same time, I don;t want a lousy $126 showing up on my flawless credit report either.
So, anyone have the DRU contact info and/or any advice?