Avis - Where to complain about underinflated tires

I just returned from a 2 day trip to ASE and I noticed the first day out that the flat tire indicator in my Hyundai Sonata was lit. None of my tires appeared to be flat, but I went to a gas station to put air in the tires. The gas station, a Conoco at Snowmass Village, had no employees as it was late, but there was a self service air machine for 75 cents. I did pay the 75 cents to inflate the tires, one of which was at 20 psi, and took a photo of the air machine with my cellphone as there was no other was to get a receipt for this.

The next day, when I drove the car, the flat tire light remained illuminated but as I was only driving between Aspen and Snowmass, I wasn't particularly worried about getting a flat. I also had friends in the area who could pick me up, but I figured I was only staying there for two days, had things to do, and did not want to waste time going to the airport to exchange the car.

Anyway, when I went to return the car, I asked the agent to credit the bill for the 75 cents I paid for air. He stated he couldn't do anything without a receipt and continued to refuse when I offered to e mail him the photo stating he did not have the authority to give me a discount. I then asked him to phone a supervisor and he continued to refuse. At this time there was no line and I was the only customer there so it was not like he was overworked.

Since I have now spent more time than necessary on this exercise, I would like to know what phone numbers or e mail/snail mail addresses to write to, and for how much I should ask for since my time on this is now worth more than the 75 cent credit I initially asked for.

If it matters, I am an Avis select member (or whatever status comes with AMEX platinum) and rent from Avis around 6 times a year, most recently 2 weeks earlier in OGG. I also paid with AMEX, and may choose the easy way out of this and dispute 75 cents with AMEX and let them handle it.

Thanks in advance.

I would have started with a business card from the location that should have a station or regional manager's contact info. Without that, you should just write to avis through the links on their website. I wouldn't expect much at this point for a 75 cent issue. I'm not saying it's not a PITA and they should be let off the hook easily, but for that, I don't expect much... I've had bigger issues that were shrugged off before I was a CHM.

Since I have now spent more time than necessary on this exercise, I would like to know what phone numbers or e mail/snail mail addresses to write to, and for how much I should ask for since my time on this is now worth more than the 75 cent credit I initially asked for.


Are you serious? 1) its 75 cents. If you have the time to argue over 75 cents, then you have wayyyy too much time on your hands. 2) neither avis, or any other company is ever going to PAY you for your time. Ever. If you were lucky, you might get a discount coupon for your "troubles" however petty they might be.


I also paid with AMEX, and may choose the easy way out of this and dispute 75 cents with AMEX and let them handle it.


Are you serious again? I'm pretty sure the AMEX rep would laugh at you when you called.

Bottom line... There's a 1-800 number on your key tag that indicates what you are supposed to use when you have mechanical troubles on the road. That would have been my first phone call.

Second, when you returned the car, and the return agent didnt give you the satisfaction you expected, you should have asked to speak to a manager then.

Are you serious? 1) its 75 cents. If you have the time to argue over 75 cents, then you have wayyyy too much time on your hands. 2) neither avis, or any other company is ever going to PAY you for your time. Ever. If you were lucky, you might get a discount coupon for your "troubles" however petty they might be.

Actually, they took me very seriously and offered me a $20 credit on the account, which I accepted.


Second, when you returned the car, and the return agent didnt give you the satisfaction you expected, you should have asked to speak to a manager then.

I did, however this is Aspen, and there was only one employee working there. I did ask him to phone a manager and he refused. I did however get the business card for them, but as mentioned above, I took care of this already.