Hilton HHonors - Targetted Email: Don't lose your Diamond VIP status

Found this interesting since I'm 38 nights YTD - hardly off track......

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Dear MayorMcKnife,

Did you know your Hilton HHonors® Diamond VIP status will expire at the end of March 2010? You may not be on track to maintain your status beyond that date. Because we’re privileged to have you as a member and want you to continue to receive the benefits you deserve, we’re offering you a special opportunity to help you maintain your Diamond VIP status.

Simply complete seven stays at participating Hilton Family hotels worldwide between September 1 and November 30, 2009 , and we’ll extend your tier status for another year. That means you’ll have until at least March 2011 to enjoy all your Diamond VIP benefits, including complimentary room upgrades or amenities, a 50% bonus on all HHonors Base points earned, and guaranteed reservations when made within 48 hours of your stay*.

I received a different targeted. Would rather have the 7 stays offer.

We’ve noticed you may be in danger of losing your status as a Diamond VIP member in March 2010 in the only guest loyalty program to offer Points & Miles® for the same stay and No Blackout Dates.

We’re offering you an opportunity to keep your Diamond VIP privileges: simply apply by October 15, 2009, and be accepted for the Hilton HHonors Card from American Express.1

You’ll continue to enjoy the extra advantages and comforts you get every time you check in at a Hilton Family hotel.

Plus, you’ll earn up to 62,500 HHonors bonus points with your Card—good for up to 6 free nights:

Funny my biz travel has been cut significantly, and I'm at just 8 stays this year, and may be lucky enough to have enough stays for Gold. I already have the HHonors AMEX, and have heard nothing from Hilton.

Oh well, I may do a couple of mattress runs. There's still a few deals in the Phx area. While I'd like to keep Diamond, I'll settle for Gold.

If you can spend 40k in a year then you can keep Diamond on the Surpass card. I'm tempted to just make Diamond that way and give more nights to SPG (80+ nights at HH this year so far).

here is the email i got....no mention of either a fast track or credit card....

Did you know your Hilton HHonors® Diamond VIP status will expire at the end of March 2010? You may not be on track to maintain your status beyond that date. To see how close you are to maintaining your Diamond VIP status sign in to your account and view the HHonors Summary information at left. HHonors Terms and Conditions.


We’re privileged to have you as an HHonors member and want you to continue to receive the HHonors experience you deserve; so, be sure to complete 28 stays, 60 nights or earn 100,000 Base points before 31 December 2009 to maintain your Diamond VIP status.

We look forward to welcoming you back to a Hilton Family hotel soon!

And I havent even got an email.Bye bye hilton.

I got the credit card mail but only offered 10,000 points. I am currently at 17 stays this year with only 2 more planned. To keep my diamond status the additional 9 stays would probably cost me about £650 so it's the credit card for me

And I havent even got an email.Bye bye hilton.Maybe it's targetted at US bases members.

Other than that I guess having no stays at all in the last year or so would do that ...

I received a different targeted. Would rather have the 7 stays offer.

We’ve noticed you may be in danger of losing your status as a Diamond VIP member in March 2010 in the only guest loyalty program to offer Points & Miles® for the same stay and No Blackout Dates.

We’re offering you an opportunity to keep your Diamond VIP privileges: simply apply by October 15, 2009, and be accepted for the Hilton HHonors Card from American Express.1

You’ll continue to enjoy the extra advantages and comforts you get every time you check in at a Hilton Family hotel.

Plus, you’ll earn up to 62,500 HHonors bonus points with your Card—good for up to 6 free nights:I got the same offer as you. Currently at 18 stays/20 nights.

David

Maybe it's targetted at US bases members.

Other than that I guess having no stays at all in the last year or so would do that ...

No, I am US based and I received NOTHING.

Mine is clearly directed for me to pay attention to the stay requirements lol and not any promotion. I have 34 nights, 67K base and 17 stays. I have three booked stays with 9 nights and still three more trips to plan to HNL, so maybe I should feel a low tier Diamond. ;)

Dear PDXOutbound:

Did you know your Hilton HHonors® Diamond VIP status will expire at the end of March 2010? You may not be on track to maintain your status beyond that date. To see how close you are to maintaining your Diamond VIP status sign in to your account and view the HHonors Summary information at left. HHonors Terms and Conditions.

We’re privileged to have you as an HHonors member and want you to continue to receive the HHonors experience you deserve; so, be sure to complete 28 stays, 60 nights or earn 100,000 Base points before December 31, 2009 to maintain your Diamond VIP status.

We look forward to welcoming you back to a Hilton Family hotel soon!

Although I'm just a lowly good for nothing gold level member, Hilton was kind enough to remind me that I am about to lose my status with them next March. I'm based in Japan so their review seems to be international in scope.

Found this interesting since I'm 38 nights YTD - hardly off track......

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Dear MayorMcKnife,

Did you know your Hilton HHonors® Diamond VIP status will expire at the end of March 2010? You may not be on track to maintain your status beyond that date. Because we’re privileged to have you as a member and want you to continue to receive the benefits you deserve, we’re offering you a special opportunity to help you maintain your Diamond VIP status.

Simply complete seven stays at participating Hilton Family hotels worldwide between September 1 and November 30, 2009 , and we’ll extend your tier status for another year. That means you’ll have until at least March 2011 to enjoy all your Diamond VIP benefits, including complimentary room upgrades or amenities, a 50% bonus on all HHonors Base points earned, and guaranteed reservations when made within 48 hours of your stay*.

Currently at 22 stays and received this offer:confused:
Technically,I need 6 more stays to reach the 28 stay minimum for Diamond.
As a Canadian,obviously not just US targeted.^

I received the email without the credit card option.

At:
Stays Completed: 10
Nights Completed: 26
Base Points: 50,045
perhaps they think my Platinum status is a hopeless cause.

But, at the same time, I'm no longer convinced Platinum status is worth any additional effort. At some properties, it gets you two bottles of water. Period.

At other properties, you have to pry the benefits out of them.

By my math, less stays = more money in my pocket, with which I can buy the higher status rooms, free breakfasts, etc. without having to to beg the front desk for them-- and still come out ahead, money wise.

I recommend FTalker'sdo the math before taking any mattress runs.

Received also an email remembering me official levels (16/36/60 000) for Gold. I am so pissed of the service I just received in US Hiltons I'm willing to say good bye for them.

Diamond with an empty HH account and 8 YTD stays here, having defected to Starwood.

I'd look at a targeted promo if I got one...

I have 7 ytd stays and Starwood just offers a better product for elite members.

I was added to a Diamond fasttrack without knowing it. Initially given fasttrack to gold, I did my 4 stays required and called to see how long the wait would be to have gold in my profile. She said, 'well a month after we gave you fasttrack to gold, we changed it to diamond fast track'. So now at 15 stays YTD, I'm just finnishing my 7th for Diamond.

Good to call and ask, you may have a fasttrack that you didn't know about.

Got the mail of fast track to remain gold, at 9 ytd right now, just need 4 more to keep my gold til next year, which save me 3 stays.

At:
Stays Completed: 21
Nights Completed: 47
Base Points: 89k+

No email for me

"Hey, Lama [HHonors?], hey, how about a little something, you know, for the effort, you know."

Mine is clearly directed for me to pay attention to the stay requirements lol and not any promotion. I have 34 nights, 67K base and 17 stays. I have three booked stays with 9 nights and still three more trips to plan to HNL, so maybe I should feel a low tier Diamond. ;)

Dear PDXOutbound:

Did you know your Hilton HHonors® Diamond VIP status will expire at the end of March 2010? You may not be on track to maintain your status beyond that date. To see how close you are to maintaining your Diamond VIP status sign in to your account and view the HHonors Summary information at left. HHonors Terms and Conditions.

We’re privileged to have you as an HHonors member and want you to continue to receive the HHonors experience you deserve; so, be sure to complete 28 stays, 60 nights or earn 100,000 Base points before December 31, 2009 to maintain your Diamond VIP status.

We look forward to welcoming you back to a Hilton Family hotel soon!


Haha, this one is a good joke :D

No fast track given to you? Poor boy :D

I had the same mail for the credit card, however I did not realize that I had until the end of December to get the 100k.

Can you help me out here ?? When HH changed from the rolling year to fixed this was in March 2009 for me. However my points were reset in March 2009 no ? Therefore have I had only 9 months to requalify ? Is this correct or am I going madddddd :confused:

Several things concern me for the vague T&Cs on this. They state "Simply complete seven stays at participating Hilton Family hotels worldwide...", but don't give a link to which are participating. Can I assume all properties count? And they don't state that they must be paid stays. Can I assume that reward stays will count?

IME - very few HH promos are completed "simply". Including my last two. They involved lots of screen shots and calls to the DD.

Haha, this one is a good joke :D

No fast track given to you? Poor boy :D

Indeed, this is a funny promo email when comparing to the more popular diamond crowd. Good news, I will have the stays without a promo. :cool:

I got just the "reminder" email, no offers. I'm currently at 14 stays/34 nights/56k points for the year, with 10 more stays/23 more nights booked through the end of the year. I'll only need 3 more nights after that to maintain Diamond so I'll probably figure out some sort of trip to make that happen.

I was targeted last year with the 7 nights by the end of the year promotion, but they sent it to me later in the year, in early October.

Currently at 20 stays with 4 more booked.

No email but should be OK by the end of December.

So far this year:

21 stays
41 nights
57,153 base points

No e-mails for me. I dropped to Gold status last year due to a change in employment and 2 months of no travel between jobs. I'll actually be checking into a Hilton tomorrow and have at least 2 more reservations before the end of the month, bringing me up to at least 24 by Oct. 1st.

I should reach Diamond again (provided they don't change the rules again) well before the end of the year. However, I'm thinking about trying out another hotel's program next year - maybe Priority Club (Intercontinental Hotel Group).

i have an offer to complete 10 stays or 20 nights in a 90 day period in order to retain my diamond status....i have a total of 11 stays booked in a 94 day time frame....my 9th, 10th & 11th stays are on the 91st, 93rd & 94th days respctively....does anyone know if hh would give me a 3-4 day allowance or does 90 days mean 90 days & no more????

Maybe it's targetted at US bases members.

Other than that I guess having no stays at all in the last year or so would do that ...

I got an email reminding me not to lose my gold status. No offers.

I got no offers - and I am definitely losing my diamond status this year. I doubt that I even earn gold.

Hi, it’s Beth from American Express Customer Care.

To view the benefits of the U.S. Hilton HHonors Surpass Card from American Express, please visit:

http://www201.americanexpress.com/getthecard/learn-about/Hilton-HHonors-Surpass

Note: You receive an automatic upgrade to HHonors Diamond VIP status when your total eligible spending reaches $40,000.00 or more during a calendar year.

I hope this information is helpful.

Please let me know if there is any other information I can clarify for you.

Hi, it’s Beth from American Express Customer Care.

To view the benefits of the U.S. Hilton HHonors Surpass Card from American Express, please visit:

http://www201.americanexpress.com/getthecard/learn-about/Hilton-HHonors-Surpass

Note: You receive an automatic upgrade to HHonors Diamond VIP status when your total eligible spending reaches $40,000.00 or more during a calendar year.

I hope this information is helpful.

Please let me know if there is any other information I can clarify for you.

hey beth....thanks a lot for the info....will let you know if i have any questions....

Mine is clearly directed for me to pay attention to the stay requirements lol and not any promotion. I have 34 nights, 67K base and 17 stays. I have three booked stays with 9 nights and still three more trips to plan to HNL, so maybe I should feel a low tier Diamond. ;)

Dear PDXOutbound:

Did you know your Hilton HHonors® Diamond VIP status will expire at the end of March 2010? You may not be on track to maintain your status beyond that date. To see how close you are to maintaining your Diamond VIP status sign in to your account and view the HHonors Summary information at left. HHonors Terms and Conditions.

We’re privileged to have you as an HHonors member and want you to continue to receive the HHonors experience you deserve; so, be sure to complete 28 stays, 60 nights or earn 100,000 Base points before December 31, 2009 to maintain your Diamond VIP status.

We look forward to welcoming you back to a Hilton Family hotel soon!

I received the same reminder...offering me nothing.

13 stays YTD and no email reminder or offer. I may end the year with 16 stays, just enough for Gold. At least I'll retain my SPG Plat status.

I got NOTHING... and I am livid! :mad::mad::mad: I am a long-time Diamond with 59 nights this year and Hilton has the nerve to skip reminding me that if I don't get one more night by Dec 31 that I might lose my status. They offered NOTHING to get me to stay just one.... more.... night. How can I go on being loyal to such an evil corporation. :confused:

Seriously, regarding the benefits of Diamond are: lots and lots of points to use on vacation, free breakfast when there is an on-site restaurant (LV buffet!), the wonderful @ss kissing from the European properties I visit, the great service I get from the Diamond Desk, the executive lounges when available (I miss SFO O'farrell lounge :(), upgrades to very nice rooms,... there are many good reasons to be Diamond.

I got NOTHING... and I am livid! :mad::mad::mad: I am a long-time Diamond with 59 nights this year and Hilton has the nerve to skip reminding me that if I don't get one more night by Dec 31 that I might lose my status. They offered NOTHING to get me to stay just one.... more.... night. How can I go on being loyal to such an evil corporation. :confused:


Can't...stop....laughing....broke my ribs a few weeks back and it hurts....love it. Flyertalk = Please don't take yourself too seriously.. :D

I called DD (twice) and was eventually told that award stays count towards the fast track promo. And why shouldn't they since award stays count towards re-qualifying normally? And the email didn't say "paid" or "qualifying" stays.

It was interesting that they mentioned part of the fast-track that's not in the email is 4 stays during the period will get me Gold. But I've already passed Gold by 10 nights, so it's not material.

I got NOTHING... and I am livid! :mad::mad::mad: I am a long-time Diamond with 59 nights this year and Hilton has the nerve to skip reminding me that if I don't get one more night by Dec 31 that I might lose my status. They offered NOTHING to get me to stay just one.... more.... night. How can I go on being loyal to such an evil corporation. :confused:

Seriously, regarding the benefits of Diamond are: lots and lots of points to use on vacation, free breakfast when there is an on-site restaurant (LV buffet!), the wonderful @ss kissing from the European properties I visit, the great service I get from the Diamond Desk, the executive lounges when available (I miss SFO O'farrell lounge :(), upgrades to very nice rooms,... there are many good reasons to be Diamond.

I nominate this for the Flyer Talk Post Of The Week Award. Nice going Evan! as you made my day.

MisterNice

Funny my biz travel has been cut significantly, and I'm at just 8 stays this year, and may be lucky enough to have enough stays for Gold. I already have the HHonors AMEX, and have heard nothing from Hilton.

Oh well, I may do a couple of mattress runs. There's still a few deals in the Phx area. While I'd like to keep Diamond, I'll settle for Gold.

Apply for or upgrade to the Surpass card and get gold status for the first year. The annual fee is $75, but is cheaper and less work than mattress running.

here is the email i got....no mention of either a fast track or credit card....

Did you know your Hilton HHonors® Diamond VIP status will expire at the end of March 2010? You may not be on track to maintain your status beyond that date. To see how close you are to maintaining your Diamond VIP status sign in to your account and view the HHonors Summary information at left. HHonors Terms and Conditions.


We’re privileged to have you as an HHonors member and want you to continue to receive the HHonors experience you deserve; so, be sure to complete 28 stays, 60 nights or earn 100,000 Base points before 31 December 2009 to maintain your Diamond VIP status.

We look forward to welcoming you back to a Hilton Family hotel soon!

I'm french based and received this offer. Currentlly, I only have 4 stays and 13 nights. I hope at least I could reach Gold (after being diamond for several years in a row)...

For those who have not gotten a Fast Track offer, call the HHonors line and ask for one, you'll be given one.

For those who have not gotten a Fast Track offer, call the HHonors line and ask for one, you'll be given one.

Which number do I call from UK?

Which number do I call from UK?

you can write to them at hhonors@hiltonres.com & ask for the fast track option....its what i did & they offered me a 10 stays or 20 nights fast track to be completed in 3 months....

I'm at 15 stays/18 nights YTD. No offer, no reminder. I'll put in one more stay to make sure I get gold for 2010 but there's almost zero chance of requalifying for diamond. Not sure if I care. Diamond has done barely anything for me this year.

I'm at 15 stays/18 nights YTD. No offer, no reminder. I'll put in one more stay to make sure I get gold for 2010 but there's almost zero chance of requalifying for diamond. Not sure if I care. Diamond has done barely anything for me this year.

As Gold you get a 25% HH point bonus but at Diamond you get a 50% HH point bonus on all stays. Is this negligible?

Apply for or upgrade to the Surpass card and get gold status for the first year. The annual fee is $75, but is cheaper and less work than mattress running.

I don't have $40,000/year in spending. What I do have goes on my US Airways card, as $25k converts to 10k EQM. Tough call whether Star Gold or HH Diamond is more important.

Looks like I may have enough stays this year to have Gold next year. Would be nice to get some sort of contact from Hilton though....have heard nothing.

For those who have not gotten a Fast Track offer, call the HHonors line and ask for one, you'll be given one.

Well, I did that very thing when this thread started and I saw that some people, not me, received a Fast Track offer. The person I spoke to said that it would be brought up with a supervisor and the decision board that decides who gets these offers.

Earlier today, I received an email from a person at the Hilton Customer Service Center that missed the point entirely since there's no mention of my request for a Fast Track; it came from Priority_Letter@Hilton.com:

"Thank you for your recent correspondence regarding your Hilton HHonors account.

Membership levels for our Hilton HHonors members are all set to expire in April, 2010. During the month of April, the Hilton HHonors program exercises a re-qualification process that determines if members will retain their current membership level. Every year the re-qualification process is different and many factors may be taken into consideration to determine if members will retain their membership level; unfortunately we are unable to provide specifics. We will not be able to extend you status today, however, you may follow up in April 2010, at which time we will review your account and determine if we are able to extend your Diamond VIP level past the April expiration date based on the re-qualification process."

Well, I wasn't asking for a guarantee now that I'd somehow be given Diamond but had requested some form of Fast Track, and responded to the email that way, noting that I'd read how others here had been offered such. Well, I put it more politely in the email.

I'll now copy the email I received and send it to hhonors@hiltonres.com to see if that works.

BTW, I have 7 or 8 stays coming up over the next 10 days. We'll see if I can get them counted as a Fast Track, or if I get some other kind of offer, if any offer at all.

Well, I did that very thing when this thread started and I saw that some people, not me, received a Fast Track offer. The person I spoke to said that it would be brought up with a supervisor and the decision board that decides who gets these offers.

Earlier today, I received an email from a person at the Hilton Customer Service Center that missed the point entirely since there's no mention of my request for a Fast Track; it came from Priority_Letter@Hilton.com:

"Thank you for your recent correspondence regarding your Hilton HHonors account.

Membership levels for our Hilton HHonors members are all set to expire in April, 2010. During the month of April, the Hilton HHonors program exercises a re-qualification process that determines if members will retain their current membership level. Every year the re-qualification process is different and many factors may be taken into consideration to determine if members will retain their membership level; unfortunately we are unable to provide specifics. We will not be able to extend you status today, however, you may follow up in April 2010, at which time we will review your account and determine if we are able to extend your Diamond VIP level past the April expiration date based on the re-qualification process."

Well, I wasn't asking for a guarantee now that I'd somehow be given Diamond but had requested some form of Fast Track, and responded to the email that way, noting that I'd read how others here had been offered such. Well, I put it more politely in the email.

I'll now copy the email I received and send it to hhonors@hiltonres.com to see if that works.

BTW, I have 7 or 8 stays coming up over the next 10 days. We'll see if I can get them counted as a Fast Track, or if I get some other kind of offer, if any offer at all.

something very similar happened to me as well....after my first email to hilton honors i got a reply that completely missed the fast track point....its as if they never even read my email & just sent me an automated reply....then i wrote to hhonors@hiltonres.com & the very next day they confirmed my fast track status & the best part was that they even gave me the option to start it when i wanted....

Just to clarify

To qualify for Diamond is it still 28 stays, 60 nights or 100,000 Base points?

Also do these have to be completed by 31st December 2009 or 31st March 2010?

Just to clarify

To qualify for Diamond is it still 28 stays, 60 nights or 100,000 Base points?

Also do these have to be completed by 31st December 2009 or 31st March 2010?

From HH web site (link (http://hhonors1.hilton.com/en_US/hh/about/diamond.do)):
To Qualify

Hilton HHonors Diamond VIP membership will be awarded to Members with 28 stays*, 60 nights* or 100,000 Base points earned during any calendar year. A "night" is a night that is part of a "stay," as that term is defined herein. Base points earned will count toward Diamond VIP tier qualification. Bonus points earned on Base points do not count toward VIP tier qualification.

something very similar happened to me as well....after my first email to hilton honors i got a reply that completely missed the fast track point....its as if they never even read my email & just sent me an automated reply....then i wrote to hhonors@hiltonres.com & the very next day they confirmed my fast track status & the best part was that they even gave me the option to start it when i wanted....

Well, I'll report back whatever they reply. My 1st of about 8 stays between today and the 29th starts tonight.

I am a Diamond member with 7 stays this year (business travel has been curtailed, and I also have been forced to stay at other chains several times) and I received the offer with the credit card -- apply for the regular AMEX and be approved, and get Diamond for another year. I've had mixed success with Diamond, but free (other than the credit hit, which is no big deal to me) is free, after all. I'm leaning towards taking them up on the offer.

My wife called and they pretty much told her tough luck. She's been Diamond for five years with 60-70 stays per night but was grounded this year due to the birth of our twins. Her travel will pick up again in October.

We were pretty surprised that they wouldn't even offer her a challenge. A big chunk of her stays are in New York, which are high dollars, and she was more than happy to accept some sort of challenge, since she knows her travel will be picking up.

We all know that loyalty programs are in place to influence future travel, not reward past travel, and that seems to be what Hilton did here; I've been encouraging her to try Hyatt, and this probably pushed her over the edge.

Sorry Hilton, we'll part friends. But I'm not sure that this was the best business decision.

Mike

My wife called and they pretty much told her tough luck. She's been Diamond for five years with 60-70 stays per night but was grounded this year due to the birth of our twins. Her travel will pick up again in October.

We were pretty surprised that they wouldn't even offer her a challenge. A big chunk of her stays are in New York, which are high dollars, and she was more than happy to accept some sort of challenge, since she knows her travel will be picking up.

We all know that loyalty programs are in place to influence future travel, not reward past travel, and that seems to be what Hilton did here; I've been encouraging her to try Hyatt, and this probably pushed her over the edge.

Sorry Hilton, we'll part friends. But I'm not sure that this was the best business decision.

Mike

i would suggest she give it one more try by writing to hhonors@hiltonres.com because even i received a negative response from hilton after my first call....then i was given this email from a fellow flyertalker & i received a positive response within a day of writing to them....

Thanks, I'll let her know.

Mike

i would suggest she give it one more try by writing to hhonors@hiltonres.com because even i received a negative response from hilton after my first call....then i was given this email from a fellow flyertalker & i received a positive response within a day of writing to them....

Drinks are on me! They emailed her back that they would just extend her Diamond status a year. I'm guessing that it had to do with the fact that a lot of her stays were in NYC and she spent a fair amount of money.

Mike

Drinks are on me! They emailed her back that they would just extend her Diamond status a year. I'm guessing that it had to do with the fact that a lot of her stays were in NYC and she spent a fair amount of money.

Mike

great....glad it all worked out....

I had gotten the email saying i may not be on track to maintain Diamond status, but no offer for a fast track. I have 11 stays thus far, and about 10 more planned. I sent an email to hhonors@hiltonres.com requesting a fast track, and here is an excerpt of their reply (received in only 3 hours!), basically "No, wait till March".
The bolding is theirs, not mine.

"Upon review of your account, I found the Diamond VIP tier status is good through March 31, 2010. At this time we cannot extend a Fast Track to Diamond VIP tier status. In March all accounts are reviewed for extensions and possible Fast Track offers. Please contact us in March 2010 so that we may review your account at that time for extension consideration.

As an organization, we are very sensitive to the concerns of our members and certainly take into consideration the events that may have contributed to minimal travel that, ultimately, results in a downgrade in tier status in the Hilton HHonors Program. Moreover, we apologize that we are unable to honor your request to extend to you the Diamond VIP tier status at this time.

We hope that you can understand our position as it is our goal and commitment to provide the ultimate in customer service and strive to offer benefits that help earn your loyalty to the Hilton Family Brand of Hotels.

Thank you for your loyalty to Hilton and the Hilton Family Brand of Hotels. We look forward to welcoming you back to Hilton in the near future."

I am getting rather disheartened about trying to renew my Gold status in light of the Hilton Honors pts devaluation. I was not offered a fast track to Gold in my e-mail from Sept 5. Just reminded that I needed to have 16 stays to requalify. I was at 10 at that point and am doing my 11th stay tonight.

I decided to call HHonors and see if I could get a fast track since at least one gold member was offered it.

Got the mail of fast track to remain gold, at 9 ytd right now, just need 4 more to keep my gold til next year, which save me 3 stays.

I was told that the fast track was only offered to Hilton Amex or Visa card holders. Can anyone confirm if they were offered a fast track and are not holders of either of these cards. Since I live in Cda, I am really not entitled to apply for these cards.

Anyhow, they gave me 5000 pts as a consolation prize, but I would much rather have shortened my nights required to 14 instead of 16. I will try e-mailing HHonors now as many have suggested, but I doubt that I get a different result.

I am getting rather disheartened about trying to renew my Gold status in light of the Hilton Honors pts devaluation. I was not offered a fast track to Gold in my e-mail from Sept 5. Just reminded that I needed to have 16 stays to requalify. I was at 10 at that point and am doing my 11th stay tonight.

I decided to call HHonors and see if I could get a fast track since at least one gold member was offered it.



I was told that the fast track was only offered to Hilton Amex or Visa card holders. Can anyone confirm if they were offered a fast track and are not holders of either of these cards. Since I live in Cda, I am really not entitled to apply for these cards.

Anyhow, they gave me 5000 pts as a consolation prize, but I would much rather have shortened my nights required to 14 instead of 16. I will try e-mailing HHonors now as many have suggested, but I doubt that I get a different result.

I was offered the fasttrack back to Diamond and am neither an AMEX Hilton or VISA Hilton CC holder.

I will make Diamond by doing the stays,with the 25K 4 stay initiative a bonus.

I am getting rather disheartened about trying to renew my Gold status in light of the Hilton Honors pts devaluation. I was not offered a fast track to Gold in my e-mail from Sept 5. Just reminded that I needed to have 16 stays to requalify. I was at 10 at that point and am doing my 11th stay tonight.

I decided to call HHonors and see if I could get a fast track since at least one gold member was offered it.

I was told that the fast track was only offered to Hilton Amex or Visa card holders. Can anyone confirm if they were offered a fast track and are not holders of either of these cards. Since I live in Cda, I am really not entitled to apply for these cards.

Anyhow, they gave me 5000 pts as a consolation prize, but I would much rather have shortened my nights required to 14 instead of 16. I will try e-mailing HHonors now as many have suggested, but I doubt that I get a different result.

i was offered a fast track to retain my diamond status earlier this year....& that was before i got my hilton amex....you should write to diamond@hilton.com & see if they can help you out....

I had gotten the email saying i may not be on track to maintain Diamond status, but no offer for a fast track. I have 11 stays thus far, and about 10 more planned. I sent an email to hhonors@hiltonres.com requesting a fast track, and here is an excerpt of their reply (received in only 3 hours!), basically "No, wait till March".
The bolding is theirs, not mine.

"Upon review of your account, I found the Diamond VIP tier status is good through March 31, 2010. At this time we cannot extend a Fast Track to Diamond VIP tier status. In March all accounts are reviewed for extensions and possible Fast Track offers. Please contact us in March 2010 so that we may review your account at that time for extension consideration.
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Got the same junk e-mail from them. I was encouraged by the discussion here to write to them.

It's really stupid of them, since I've been Diamond for many years and we have a few very expensive stays with them every year, except for this one when we skipped a bit fair. I wrote to them in September, since some of those are before March and I won't give them the business just for Gold.

I guess the matched SPG Platinum will come in handy.

I was told that the fast track was only offered to Hilton Amex or Visa card holders. Can anyone confirm if they were offered a fast track and are not holders of either of these cards.I'm the OP and I don't have any Hilton CCs.

I want to add something interesting since I'm here. I called the DD recently and they mentioned my fast track at the end of call. I acted surprised and asked the details. They said I needed the 7 stays by 12/15. So I wrote an email to HH and asked they deadline and they confirmed it was 11/30, per the original email to me. I wonder if there is a softer deadline of 12/15? As it turns out, I'm 2 stays away from meeting the challenge now and am booking 2 awards in November to play it safe.

Hi, it’s Beth from American Express Customer Care.

To view the benefits of the U.S. Hilton HHonors Surpass Card from American Express, please visit:

http://www201.americanexpress.com/getthecard/learn-about/Hilton-HHonors-Surpass
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I hope this information is helpful.

Please let me know if there is any other information I can clarify for you.
Beth, I have the standard Hilton Honors Amex card, not the Surpass card...but when I tried to upgrade it on the Amex web site, I couldn't get it to accept the application. Can't be credit, can you pm me an email contact to figure out how to solve this problem? Or post an explanation if upgrades from the HHonors Amex aren't allowed for some reason?
Thanks,
ST

I am getting rather disheartened about trying to renew my Gold status in light of the Hilton Honors pts devaluation. I was not offered a fast track to Gold in my e-mail from Sept 5. Just reminded that I needed to have 16 stays to requalify. I was at 10 at that point and am doing my 11th stay tonight.

I decided to call HHonors and see if I could get a fast track since at least one gold member was offered it.



I was told that the fast track was only offered to Hilton Amex or Visa card holders. Can anyone confirm if they were offered a fast track and are not holders of either of these cards. Since I live in Cda, I am really not entitled to apply for these cards.

Anyhow, they gave me 5000 pts as a consolation prize, but I would much rather have shortened my nights required to 14 instead of 16. I will try e-mailing HHonors now as many have suggested, but I doubt that I get a different result.

Wow! Just got a response from HHonors tonight, and they've agreed to give me a fast track to Gold if I have 4 stays over the next 90 days, and they will include the night I was at a Hilton when I sent in my request, so I only need 3 more (total of 14 stays instead of the usual 16). This suits me just fine as I signed up for the 4 stay/25K points promo, and will save me from having to do mattress runs out of my own pocket. ^