Hilton HHonors - If I book 2 rooms and pay for both will I get points for both??

I'm a little hazy on this. What are the rules/procedures if I'm booking & paying for more than one room. Will they let you receive credit and or points for more than one?

When I book a couple of rooms for my family, I have never had any problem getting the credit for both rooms as long as I paid for it.

When I book weekend trips for my daughter's softball team, I always ask for the salesperson and explain that I want 10 rooms, we will pay for them on ONE card and that I want the points.

On weekends, business slows down for many hotel chains and they will accomodate.... Plus the softball team enjoys access to the concierge floor and benefits which comes with my status.

Before I started talking with the sales manager it was always hit or miss on whether I got my points or not. Now if anything goes wrong I just refer to the sales manager by name and state it was part of the deal.

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AA member since 1981

Officiallly:
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">
You may earn Base point credit for up to two rooms per stay, if all eligible charges for both rooms are paid on one folio. Base point credit will be earned for all eligible folio charges incurred on both rooms. Bonuses issued on Base points or total folio charges, including tier bonuses (15%, 25% or 50%, depending on member tier) and double or triple Base point promotions, will apply to the total Base point credit earned or folio charges incurred for both rooms. For any other bonuses, including HHonors partner bonus points and other promotional bonuses, bonus points will be awarded on one room only. You will receive only one stay credit (including credit toward HHonors VIP tiers), and only one mileage credit will be earned. </font>

Unofficially, I've had four rooms credited to my account by paying for all off them and politely asking the front desk manager for credit.



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On the road, In the air,
I enjoy travel, From here to there.

I stayed at Embassy Suites in California last year for a month but also had a one night stay at the Vancouver, BC Hilton for just one night at the same time (I took a weekend trip while on business in California). They only crdited the one night and not the one month because it happened during the same period. I had to call to get the credit for almost $4K in charges which was not going to credit automatically. It was well worth the call since I got a bunch of bonuses that I had no idea even existed 10K for something plus Gold Bonus plus some other bonus (Must have had some kind of promotion last year - Thank God for double dipping since I probably would have taken the Airline miles and missed out on 50K in HHonors points).

I should have known this. I booked and payed 2 rooms at Hilton Strassbourg but got only points for one room. Would I have gotten also the "double-dib" 500 SkyMiles?

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by USAFAN:
I should have known this. I booked and payed 2 rooms at Hilton Strassbourg but got only points for one room. Would I have gotten also the "double-dib" 500 SkyMiles?</font>

No only one mile bonus.
However all is not lost if you paid for the two rooms call HHonors speak to them about it, you may find a CSR who is sympathetic
get their name and send a fax of the folios to their attention (immediately if you can)
I did the above and got credit for both roooms.
Mike

I know that one can claim points for two rooms if both rooms are on the same folio.

Once I reserved two rooms at a Hilton hotel. I stayed five days and my friends stayed only three days. When they checked out, their account was transferred to my folio. I paid for both rooms and got points for both rooms.

This time, I again reserved two rooms in my name. However, I need to check out two days before my friends. Will I still be able to claim points for both rooms, including my friends' days after I've checked out?

Thanks in advance for any answers and/or advice.

As long as you pay for both rooms, I don't see why you would not receive points on both. When you check out you could pay in advance for both rooms. I have never tried this, but I don't see why it could not be done.

relaxedPax

In this scenario, the one who pays only earns stay credit for one of the rooms, right?

<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Scotch:
only earns stay credit for one of the rooms, right?</font>

That's correct: one stay credit. Also, only one airline mileage credit and only one car rental partner bonus. HH points are credited based on folio charges for both rooms, and elite level bonuses are issued for the total on both rooms.

Is it correct that you could book two separate rooms for the same night and pay for both and count each as a separate stay ? If I stay in one room and a family member stays in the second room, I would get credit for two separate stays for the same one night?

It would get counted as only one stay. You can get points for upto two rooms.

I will confirm the past post as I purchased a separate room for my parents on a 1 night stay I ogt my hh points for th epurchse but no stay or day credit.

I was staying in Irvine Embassy Suites last year for one month and went to Vancouver for the weekend at the same time. They did not automatically credit both stays even though I was at both hotels at the same time. I had to call to get it credited.

I am just getting sick of dealing with this issue. I regularly have another person travel with me. She gets her own room; I get mine. I always make the reservation through the HHonors website. I pay for both with my credit card. Both rooms get billed to the same folio. And EVERY time, only one room posts. The result? After EVERY stay I have to call the Diamond Desk and get them to fix it.

I called in today about a stay in FLL where the exact same thing that always happens. I was told that my account had been flagged because I was calling too much about this issue. The only was they would credit me the points I had earned (according to the terms of the program) was if I faxed the folios.

Now if I were making a special request, I could deal with jumping through hoops, but this is nuts. EVERY TIME!!!!! The thought that I have to fax my folios every time when in the past they could clearly see that the error was on their end is ridiculous.

I have had 50 stays so far this year. I am ready to take the $80,000 I have spent so far and take it to the darned Holiday Inn at this point.

Diamond desk my foot!!!

If it's happening EVERY TIME I'd start to wonder what's wrong with the process. My experience is limited but I'm 100% for points for both rooms.
She gets her own room; I get mineAre you making two reservations and asking the front desk to combine the reservations into one portfolio, or are you making a single reservation for two rooms in your name? Are the stays identical in terms of check-in and check-out dates? Are they booked at the same rate? IMO any deviation from a single reservation for a single stay that happens to occupy two rooms increases the odds that the computer will reject the points for the second room.

At this point I'd be requesting some sort of dialog with someone at HHonors to ask "What am I doing wrong that I always have to call this in?" Not that you necessarily have to accept any of the blame for this, but something ain't right if you've called so many times for the same issue that they think it might be time to call your bluff.

...and faxing documentation to get missing points isn't that unusual.

The result? After EVERY stay I have to call the Diamond Desk and get them to fix it.


I have the same experience. I have done this five times in the past year, and every time I do not get credit for both rooms.

I book the rooms at the same time in my name. I tell them when I check in to keep them on the same folio. I stop by the desk when I check out to make sure they both were charged on the same folio, and still I NEVER get points for both rooms.

The one time that I was credited with both rooms - the points were wrong so I ended up needing to have the stay adjusted manually anyway!

That's great. I'll be doing this in Denver in August and I guess I have something to look forward to.

Every time I have two rooms, only one posts for points. It's such a frustration. I mean, heck, they say in the T&C that you can earn points for two rooms, so why can't the system honor it the first time? I always make the reservations online -- one reservation for two rooms. There's no confusion. There's no way to treat them as separate reservations -- it's all combined from the start, paid on a single credit card. Major frustration. Having to fax the folios, too, is something they always request. A total pain in the butt. I'm tired of it. But it doesn't happen often enough (thank goodness) for me to switch anywhere else. It's just one of those annoyances. If I had 50 stays like that -- hello, Starwood!

I had the same problem a year ago for a one-night stay at a Hampton in Vicksburg, MS. Two rooms on one folio in my name. Only one credited. Had to fax in my folio and they finally corrected it. As each room was only $55, the difference wasn't much, but I wanted it. And I got it. But not without an effort.

If it's happening EVERY TIME I'd start to wonder what's wrong with the process. My experience is limited but I'm 100% for points for both rooms.
Are you making two reservations and asking the front desk to combine the reservations into one portfolio, or are you making a single reservation for two rooms in your name? Are the stays identical in terms of check-in and check-out dates? Are they booked at the same rate? IMO any deviation from a single reservation for a single stay that happens to occupy two rooms increases the odds that the computer will reject the points for the second room.

At this point I'd be requesting some sort of dialog with someone at HHonors to ask "What am I doing wrong that I always have to call this in?" Not that you necessarily have to accept any of the blame for this, but something ain't right if you've called so many times for the same issue that they think it might be time to call your bluff.

...and faxing documentation to get missing points isn't that unusual.

Faxing documentation occasionally is fine. Having to do it every time is a problem. To further develop the point, though, even though the fax part bugs me, what has me livid is that is a constant problem that was handled before over the phone for me. The agents started fixing it for over the phone because they saw it was a problem and my points never posted properly. It happens every time I stay at a HHonors property. Today, I was told by an agent that I had been flagged because I called too many times about a problem that they know they have. The implication was that I was committing fraud. I am more than happy to fax the folio, if for no other reason than to stick it in their face.

My point was that when someone has spent $80k so far for the year, do not accuse him of fraud when all he is doing is trying to claim the points that he deserves (according to their own HHonors terms of service). Given that they know that the points aren't posting properly (and others seem to have this problem), accusing one of your better customers of doing something untoward is beyond bad business.

I know that my second or more rooms do not count for additional stays or nights, but how about the points associated with the $$ paid for those rooms?

http://www.flyertalk.com/forum/showthread.php?t=375787&highlight=multiple
http://www.flyertalk.com/forum/showthread.php?t=130526&highlight=multiple
http://www.flyertalk.com/forum/showthread.php?t=130519&highlight=multiple

At check in ask them to combine the charges for the two rooms into one folio so that you can pay for them as one at checkout.
However even if that fails and its seems to do more often than not, if you have paid for the second room, fax it in to the HH service center and you will get the points, no additional airlines miles and rental car points.
Now some years ago stayers have been known to get stay credit especially if you have a mutual account and room two was booked in the name of say Mrs Mikesilv :D

mike

Thx...stupid me. I've reviewed my says for the past year and 5 had second rooms and no ponts posted for them; all were on different folios. The chase for points is on. :mad:

Howdy,

We've done this on all our family vacations (two rooms, with points). I've always had both rooms put on 1 folio and gotten full credit for all dollars spent (although not credit for double nights or anything - but unforunatly I need double night credit like I need a bigger hole in my head).

Keep the faith,

Pakse

Hopefully getting credit for the second rooms will become easier now that the eFolios are online. Haven't had a two-room stay lately, though, so I haven't been able to test that out.

Hopefully getting credit for the second rooms will become easier now that the eFolios are online. Haven't had a two-room stay lately, though, so I haven't been able to test that out.

I had one last week. I had to call and get them to add the credit.

I had one last week. I had to call and get them to add the credit.


Same deal here! Had one last month and had to call. Interesting note, e-folios worked for all recent stays EXCEPT this Homewood with a 2 rm stay.

I had the same issue pop-up with a recent 2-room HGI stay; even though charges were made to one folio, and everything went smooth at check-out, points for the second room weren't credited and the e-Folio doesn't work; the screen advises me to contact the hotel for a copy of the Folio.

Charges for multiple rooms plus all incidentals count as HH base points, as long as they are in your name and you pay for them.


I know that my second or more rooms do not count for additional stays or nights, but how about the points associated with the $$ paid for those rooms?

If I book two rooms under my name and I stay 2 nights, would Hilton count that toward my HHonors as:

1 stay and 2 nights
1 stay and 4 nights
2 stays and 4 nights

???

George

1 Stay
2 Nights
Points for the charges incurred for both rooms (less taxes).

"Members may earn Base point credit for up to two rooms per stay, if all eligible charges for both rooms are paid together on one folio. Base point credit will be earned for all eligible folio charges incurred on both rooms. Bonuses issued on Base points or total folio charges, including tier bonuses (15%, 25% or 50% depending on member tier), and double or triple Base point promotions, will apply to the total Base point credit earned or folio charges incurred for both rooms. For any other bonuses, including partner bonus points and other promotional bonuses, bonus points will be awarded on one room only. You will receive only one stay credit (including credit toward HHonors VIP tiers), and only one mileage credit will be earned."

I booked two rooms at Hilton Garden for 15-day family vacation. Alas.. the hotel put me in a different folio because one room was a regular room and the other one was a suite. Total room charge was $5,000.

Now I only get credits for one room. This does not seem fair to me. :mad:

Do I have a case? :confused:

Experienced HH members, please help!

Also my repeated emails to HH have received absolutely no response. :( :( :(

Separate folios or not, you should receive HHonors base points for both rooms, as well as roughly 5000 airline miles if you had selected the Variable Miles option by the date of checkout or 25,000 Points (in addition to the 50,000 base and 5,000 Silver earned) if you had selected the 50% Extra Points option by the date of checkout. If your choice was Fixed Miles then 500 miles is all you're entitled to.

However, you should only receive one (1) actual stay credit for the number of nights between check-in and check-out (15?). That number is not "doubled" for the second room.

Last time I had to have something like this reviewed it took about a week.

Separate folios or not, you should receive HHonors base points for both rooms, as well as roughly 5000 airline miles if you had selected the Variable Miles option by the date of checkout or 25,000 Points (in addition to the 50,000 base and 5,000 Silver earned) if you had selected the 50% Extra Points option by the date of checkout. If your choice was Fixed Miles then 500 miles is all you're entitled to.

However, you should only receive one (1) actual stay credit for the number of nights between check-in and check-out (15?). That number is not "doubled" for the second room.

Last time I had to have something like this reviewed it took about a week.

I only received credits for HH base points and variable airline miles for ONE room. :td:

I already spent $2,000 in 2006 with Hilton. Now I can't even become Gold VIP due to base points earned. :(

BTW, flyertalk@hilton.com is no longer valid. :rolleyes:

When this happened to me I waited the necessary time period (3 weeks?) then lodged a missing stay request with the total amount spent - it has worked for me

When this happened to me I waited the necessary time period (3 weeks?) then lodged a missing stay request with the total amount spent - it has worked for me
HHonors says it's only 5 business days now for NA hotels

"We apologize that a stay is missing from your account. Please allow up to five business days after check-out from a North American hotel, and approximately two weeks from a hotel outside of North America, for a stay to appear in your HHonors account. If your stay has not posted within these time frames, please fill out the information below and click Submit. Missing Stay Requests must be received within six months from the date of your HHonors stay. If you have any questions regarding eligible stays, see the "Accrual of Points" section in the HHonors Terms & Conditions."


Lance

I only received credits for HH base points and variable airline miles for ONE room. :td:

I already spent $2,000 in 2006 with Hilton. Now I can't even become Gold VIP due to base points earned.

How long has it been since you last contacted them? Were these two rooms on the exact same reservation with the exact same confirmation number? If not, do the separate folios for each room show your name/address as the "occupant" [with your HHonors number]?

How long has it been since you last contacted them? Were these two rooms on the exact same reservation with the exact same confirmation number? If not, do the separate folios for each room show your name/address as the "occupant" [with your HHonors number]?

I sent 3 emails in the past 5 days... no response.

Both rooms (separate confirmation numbers) were under my name and my address, with my HH # and paid with my CC.

As of today, I already spent more than $7,000 with Hilton in the past several months. I should become Gold VIP by now...

I sent 3 emails in the past 5 days... no response.

Both rooms (separate confirmation numbers) were under my name and my address, with my HH # and paid with my CC.

As of today, I already spent more than $7,000 with Hilton in the past several months. I should become Gold VIP by now...

It's time to stop e-mail and start calling. Ask to speak to a supervisor and explain your situation. Get a name and a fax number and fax them a copy of your folio with all of the relevant info (assuming it's in your name and HHonors number on the folio).

It's time to stop e-mail and start calling.

I agree. In these cases, before I say anything else (besides identifying myself to the rep's satisfaction anyway), I say something like: "I have a frustrating situation I've been trying to resolve. Please bear with me, and I'll try to explain it as clearly as I can." Start out by telling them that you gotten credit for a recent stay, but need it "adjusted" for a second room, and that you have both confirmation numbers available, and go on from there.

If at first they don't seem to understand, you can ask for a supervisor. Rather than being upset by this, most reps would be happy to let their boss deal with anything "difficult". It is possible that they may need a few days to get it resolved, involving contacting the hotel to confirm your information. If they have the 2 confirm numbers, they should not need for you to send in anything further I wouldn't think. If they seem to understand what you are asking for, and say they need a few business days, then wait a week or so. If nothing changes, politely call back.

You seem frustrated, and I don't blame you - it's a lot of spending, and you're fully entitled to credit for all of it.

Good Luck

Points

P S: Be sure to remind them that you are supposed to earn Variable Miles on the missing room.

I booked, and paid for, two rooms at the ES Lakefront. I had to ask for credit for both rooms, but received it.

Woith patience and persistence, two requisite ingredience for dealing with nay FF or FG program, you should prevail - up to two rooms on one folio (the hotel should have followed your reuqest, but I have had troubles on occasion with desk clerks who were unknowledgeable or unwilling,) with stay / day credit for one, but base points etc. for both. (I've quoted one applicable bit of Terms and Conditions, but you may want to browse them all.)

HH Terms and Conditions (http://hhonors.hilton.com/en/hhonors/terms.jhtml) 2006:

"4. You may earn Base point credit for up to two rooms per stay, if all eligible charges for both rooms are paid on one folio. Base point credit will be earned for all eligible folio charges incurred on both rooms. Bonuses issued on Base points or total folio charges, including tier bonuses (15%, 25% or 50%, depending on member tier) and double or triple Base point promotions, will apply to the total Base point credit earned or folio charges incurred for both rooms. "Double Base points" means you will receive a bonus equal to the number of Base points earned during a stay and "Triple Base points" means you will receive a bonus equal to two times the number of Base points earned during a stay. For any other bonuses, including HHonors partner bonus points and other promotional bonuses, bonus points will be awarded on one room only. You will receive only one stay credit (including credit toward HHonors VIP tiers), and only one mileage credit will be earned. Bonus points earned on Base points do not count toward VIP tier qualification (Example - "Double Base points" or "Triple Base points" promotions)."

Please let us know how this finishes up.

I already spent $2,000 in 2006 with Hilton. Now I can't even become Gold VIP due to base points earned. :(
Unless I'm missing something, the only time you can qualify for a status level based on base points earned in a 12 month period is to qualify for Diamond by earning 100,000 base points (@ 10 points/$, that's spending $10,000, which the OP doesn't meet, if he spent $7,000). I don't believe you can qualify for Gold on base points. You might be able to qualify based on nights, or stay credits, but not base points, or am I missing something?

Unless I'm missing something, the only time you can qualify for a status level based on base points earned in a 12 month period is to qualify for Diamond by earning 100,000 base points (@ 10 points/$, that's spending $10,000, which the OP doesn't meet, if he spent $7,000). I don't believe you can qualify for Gold on base points. You might be able to qualify based on nights, or stay credits, but not base points, or am I missing something?


To Qualify: During any consecutive 12-month period you'll need 16 qualifying* stays or 36 qualifying* nights at participating HHonors hotels.
HHonors Base points will help qualify you for VIP status. You'll earn Gold VIP status after earning 60,000 Base points in any consecutive 12-month period. Of course, you can still qualify based on your number of qualifying stays or nights.

I bet I will have to go through these hoops soon. I just booked two rooms (one reservation) at the Hilton in Arlington, VA (one for me, one for my boss). Hopefully I have better luck.

Bear in mind the OP here has separate confirmation numbers for each room. If yours are on the exact same reservation, and you have them on the same folio, everything should go just fine.

Guys, it is so easy: Pls. read the language of the T&C: " You may earn Base point credit for up to two rooms per stay, if all eligible charges for both rooms are paid on one folio." (emphasis added).

It is nothing but your very own foolish mistake to waive the right to get everything on one folio. Do not blame HH if you guys allow the Hotel to do it to their convenience and issue two folios. The hotel pays for the points and is not really interested in giving you these extra points. I know that can be a pest in North American hotels to get accounts merged. But insist on it on check-in and it normally works. If not, do not sign the bill. Full stop!

In the rare event that that the CIA is so stupid or unwilling to do it or I have to leave in a hurry and cannot cure their mistakes all I do is to PDF the invoices and to mail them to Hilton in Glasgow. And normally I have all the points (even for 2+ rooms) within a day.

Cheers
T.

Guys, it is so easy: Pls. read the language of the T&C: " You may earn Base point credit for up to two rooms per stay, if all eligible charges for both rooms are paid on one folio." (emphasis added).

It is nothing but your very own foolish mistake to waive the right to get everything on one folio. Do not blame HH if you guys allow the Hotel to do it to their convenience and issue two folios. The hotel pays for the points and is not really interested in giving you these extra points. I know that can be a pest in North American hotels to get accounts merged. But insist on it on check-in and it normally works. If not, do not sign the bill. Full stop!

In the rare event that that the CIA is so stupid or unwilling to do it or I have to leave in a hurry and cannot cure their mistakes all I do is to PDF the invoices and to mail them to Hilton in Glasgow. And normally I have all the points (even for 2+ rooms) within a day.

Cheers
T.

hmm this sounds a little bit harsh.. huh?

1) I only joined HH few months ago....
2) Hotel reservation staff promised me that I'll earn HH points on 2 reservations.... Is that somewhat misleading too? :td:

Anyway, I just happen to think that paying $5,000 for a hotel stay and only get 40% of the points is not exactly fair. :(

BTW, what does all this have anything to do with the CIA?? :confused:

In my case, I had to have two folios. I had two rooms booked for 4 days at ES Fallsview and enough points for 2 free nights. Since Saturday night stays cost significantly more (out-of-pocket) than week day stays, I wanted to have the Saturday night in each room paid with HHonors points. The reservationist was happy to accomodate, but said he'd have to put it under two different reservation numbers.

I had to contact HHonors afterward to get the points for the out-of-pocket money spent on the second room, but they did so.

Guys, it is so easy: Pls. read the language of the T&C: " You may earn Base point credit for up to two rooms per stay, if all eligible charges for both rooms are paid on one folio." (emphasis added).

It is nothing but your very own foolish mistake to waive the right to get everything on one folio. Do not blame HH if you guys allow the Hotel to do it to their convenience and issue two folios. The hotel pays for the points and is not really interested in giving you these extra points. I know that can be a pest in North American hotels to get accounts merged. But insist on it on check-in and it normally works. If not, do not sign the bill. Full stop!

In the rare event that that the CIA is so stupid or unwilling to do it or I have to leave in a hurry and cannot cure their mistakes all I do is to PDF the invoices and to mail them to Hilton in Glasgow. And normally I have all the points (even for 2+ rooms) within a day.

Cheers
T.

Perhaps you aught to speak from experience before posting ( more to the point running off at an oriface)

The HH T and C does say one should combine two rooms on one folio presumably before checking out.
Have you personally ever got a property, any property to combine two folios?
Maybe its can done in the UK ( but know Brits are some much smarter than Americans :rolleyes: ) but in NA it seems to have something to do with the IT systems.

This is not a new problem, it might greatly surprise you to discover its been discussed here before (ad nuseaum) and I cannot recall very many posters claiming success in that regard.
HH is well aware of the problem and has admitted that they dont seem to have much success in getting the properties to combine folios.
Personally I have tried and failed some 20+ times within the last few years.

That said despite being so much less smart than, you I have never once have
a problem getting the HH desk to combine such added to the fact with NA stays the individual folios generally show up on HH.com so the stay data can be easily verified.

mike

Edited to add I would go futher and recommend to some that it might be advantageous to that THEY NOT TRY TO GET THE FOLIOS COMBINED
because the posting by contacting HH often results in the two posting as separate stays yielding double stay/night credits and bonus miles :) .

So what's the answer? I have 3 seperate reservations for 2 rooms on each pending for September...

I guess as long as I check-in to both rooms using the same CC, name, and HH# I should be good, right?

So what's the answer? I have 3 seperate reservations for 2 rooms on each pending for September...

I guess as long as I check-in to both rooms using the same CC, name, and HH# I should be good, right?

Yes.
You can even go through the charade of trying to get the hotel to combine the two folios.
It will not work.
After the e-folios post on hilton.com AND one of the stays post ( they both wont) call the HH desk tell them what happened, they can see the e-folios or you can give them the number and $ amount over the phone.

BINGO you re good to go. :)

How do I know? I did it twice within the last two weeks.

mike

Woith patience and persistence, two requisite ingredience for dealing with nay FF or FG program, you should prevail - up to two rooms on one folio (the hotel should have followed your reuqest, but I have had troubles on occasion with desk clerks who were unknowledgeable or unwilling,) with stay / day credit for one, but base points etc. for both. (I've quoted one applicable bit of Terms and Conditions, but you may want to browse them all.)

HH Terms and Conditions (http://hhonors.hilton.com/en/hhonors/terms.jhtml) 2006:

"4. You may earn Base point credit for up to two rooms per stay, if all eligible charges for both rooms are paid on one folio. Base point credit will be earned for all eligible folio charges incurred on both rooms. Bonuses issued on Base points or total folio charges, including tier bonuses (15%, 25% or 50%, depending on member tier) and double or triple Base point promotions, will apply to the total Base point credit earned or folio charges incurred for both rooms. "Double Base points" means you will receive a bonus equal to the number of Base points earned during a stay and "Triple Base points" means you will receive a bonus equal to two times the number of Base points earned during a stay. For any other bonuses, including HHonors partner bonus points and other promotional bonuses, bonus points will be awarded on one room only. You will receive only one stay credit (including credit toward HHonors VIP tiers), and only one mileage credit will be earned. Bonus points earned on Base points do not count toward VIP tier qualification (Example - "Double Base points" or "Triple Base points" promotions)."

Please let us know how this finishes up.

Thank you Mr. Moderator Diver.

I called HH today. Amazingly I got a CSR with southern accent (not someone from India :D , as Expedia or United Airlines....)

I explained my situation, and she agreed to help after a brief consultation with her supervisor. No fuss at all. ^

So she entered my missing room points on my stay history. The funny thing was, after the missing points showed up, the points for the first room disappeared. :( I was keeping an eye on the my HH website screen. ;)

She didn't even realize this, but I raised the issue and she didn't know what to do. Another call to her supervisor. :rolleyes:

This was what she did eventually: she manually combined all base points from TWO folios into ONE.

Evidently HH computer won't allow two folios co-existent :td:

But finally it got resolved!

I become Gold VIP!! Look forward to my next stays at Knoxville and Atlanta. @:-)

THANK EVERYONE FOR ENCOURAGEMENT AND VALUABLE TIPS. ^ ^ ^

Since now all is said and done....How about a trip report (in a previous thread if the property has already been discussed on flytertalk) on the hotel you stayed at ?? ;)

Great news! Did you get the extra Variable Miles also?

Great news! Did you get the extra Variable Miles also?

yes, the CSR promised that 5,000 miles will show up. ^

(BTW, the rooms were charged to my Mileage Plus visa. With double miles promotion and HH variable miles.. $5,000 deserves roughly 56,000 HH points and 15,000 UA miles.)

BTW, what does all this have anything to do with the CIA?? :confused:

CIA = Check-in agent

Have you personally ever got a property, any property to combine two folios? Maybe its can done in the UK ( but know Brits are some much smarter than Americans :rolleyes: ) but in NA it seems to have something to do with the IT systems..
VES - It is definitly no problem in US and Canadian Hiltons. It sometimes takes some discussions but it works. The easiest for me was to ask them to post all charges to one room on check-in. I had some problems in Hamptons and I don't want to speculate wheter or not they have better staff in the premium brand

This is not a new problem, it might greatly surprise you to discover its been discussed here before (ad nuseaum) and I cannot recall very many posters claiming success in that regard. HH is well aware of the problem and has admitted that they dont seem to have much success in getting the properties to combine folios. Personally I have tried and failed some 20+ times within the last few years...
WELL, I have about 100 nights a year and several nights with my full team and I prefer to have it all posted to one invoice. And it works. I do not know in how far my approach is different from yours, but I do not fail.

That said despite being so much less smart than, you I have never once have a problem getting the HH desk to combine such added to the fact with NA stays the individual folios generally show up on HH.com so the stay data can be easily verified.
AGREED. I prefer to have it done at the hotel becaus this avoids any discussion about the number of room elegiable for points.

T.

I bet I will have to go through these hoops soon. I just booked two rooms (one reservation) at the Hilton in Arlington, VA (one for me, one for my boss). Hopefully I have better luck.

DCA airport Hilton? I was just there and it's got some construction going on. I liked the Doubletree better.

yes, the CSR promised that 5,000 miles will show up. ^

(BTW, the rooms were charged to my Mileage Plus visa. With double miles promotion and HH variable miles.. $5,000 deserves roughly 56,000 HH points and 15,000 UA miles.)

Now that you are gold, just email gold@hilton.com in the future regarding these types of issues.

Now that you are gold, just email gold@hilton.com in the future regarding these types of issues.

does people at gold@hilton take care of Gold VIPs well? :confused:

my limited experience with HH shows that they rarely respond to my emails... :td: :td:

does people at gold@hilton take care of Gold VIPs well? :confused:

my limited experience with HH shows that they rarely respond to my emails... :td: :td:

The whole point of Hilton setting up that email address is to handle gold VIPs. They have replied to every email I've ever sent.

By the way, Gold and Gold VIP are one in the same.

I started to travel with an assistant who I book a second room for under my HH# and CC, but on separate reservations/folios. I did this search because I also noted that the second room is not posted on my account. Not until doing this search do I find that the official rules require all charges on one folio - and the problem of getting that done in the US (I mostly stay at Hilton Garden Inn's)

I filed several missing stay reports one week ago, but have had no response or additional posting from Hilton. For one of the "2 room stays" Not even one of the rooms is posted. I guess that according to this thread, I may not be able to get the second room charges posted unless I call and have them "manually" combine the folios ((and it looks like I will have to give up on the stays)

Well, live and learn I guess! - I am posting this mostly to see if there is any update on how to simplify what's gotta be a pretty frequent practice?

Flyn' duck - I have had to call the dd about 50% of the time when I do an online missing stay request. Just have your info for each stay ready when you call and if you get a good agent they will have to do a manual folio combo because even with same name, addy, hh# and cc, the computer automatically kicks out any 'same date' request. I've had dh check in in one town 2 days before he checked out of another town (roommate still there) and the second stay that overlaps will never post without manual input from the dd.

Just as sometimes you will get someone that will do this for you when you file online, you sometimes get the 1st agent you call to do this for you; sometimes not. Technically they can say you booked with 2 different ressies (hope you have same name/addy on both) so you're out of luck. Tell them the desk clerk said they would both post blah, blah, blah. If that doesn't work, say 'oh well, thanks anyway' and call back for another agent on another day.

To make this easier in the future, you need one ressie, 2 rooms. Even if, since most desk clerks don't know how to do this, you get 2 folios when you check out you can do 2 things:
1. on your way out have someone (somebody there knows how to do this, even in the middle of nowhere) combine folios; you may still have 2 cc charges, but if it's done before midnight or so you'll get the right amount of points
2. call the dd with your one ressie number showing 2 rooms and your 2 folios with the same name/addy/hh#/ressie# on them and it is usually a quick fix over the phone

Just stayed at the Embassy Suite Waikiki Beach Walk (nice place BTW)

Booked a total of 3 rooms. All rooms were booked with the 10K bonus plus double miles promotion rate.

Reservation A had 2 rooms with 2 Queens in each. One room for myself and the other room for my mom and aunt.

Reservation B had 1 room with 1 King for my coworker.

When I got to the hotel, the desk person had me for 3 rooms with all King beds. We are able to get 2 queens for my mom and aunt.

Anyways, my coworker's room was changed to her name and HH number and she paid for it with ther HH Amex. I paid for the other two rooms with my HH Amex and they had my HH number.

After getting back on the plane, I noticed that my room had the Reservation A confirmation number, but my mom's room had the Reservation B confirmation number.

Am I going to get credit for both rooms? I read they need to be on the same folio. If this is the case, this bites because the desk guy wasn't either trained properly or just didn't want to take the time to confirm my reservations. I blame myself for not looking at the confirmation numbers on each room at the time of check-in, considering the circumstances.

Will this require a call to the property to correct this in their system to that I can get the proper points credit?

Thanks!

I had to do this a few times this summer in San Diego. I haev a Chinese coworker who has a corporate amex with a $50/day max on it - how useless is that?

Anyway, each time the rooms were on separate folios, but both in my name with my HH# on them. Without fail, only 1 of the rooms would post to my HH account.

This was easily solved by calling and giving them the confirmation numbers for each room. They would look up the folios and then fwd to the corrections department, and the points would post a few days later.

A few times I was told that I would have to fax the invoices in, but I just tried calling them a few times until I got someone who would do it over the phone.

Good luck.

I've had this happen twice on multi-reservation stays. Both times it's been fixed promptly by using the online missing-stay request form.

So can I have 2 different confirmation numbers and still get credit for both rooms?

I'd say having 2 different confirmation numbers will make it easier to get credit for both. Just see which one posted and submit the other as a missing stay through the online request form. Usually takes around a week for the missing stay to post after you submit it. Also, by having 2 confirmation numbers you'll get credit for two stays instead of just points and nights.

Also, by having 2 confirmation numbers you'll get credit for two stays instead of just points and nights.

Is it that easy?

Is it that easy?

Hell no it not :D
In the past ( i would say up to about 18 months ago) that used to work.

When you had two rooms and I always made them with two separate reservation numbers you just called in gave them the missing one and the CSR would post it as an independent stay and sure enough you would get double stay credit, double nights and even double airlines miles.

Lately however thay have been combining the dollar amount of the two folios and you get one stay credit and the number of nights stayed ( on the folio with most nights if they vary)

If anybody claims otherwise they have been very lucky and its unlikely to happen again.

mike

This has worked for me as recently as 3 weeks ago with 3 rooms/reservations paid Net Direct. One reservation posted correctly (nights, stay, and bonus) while the other two were missing completely. I filed missing stay requests for both that didn't post and 3 days later receiver an email refrencing both missing stay requests. I was told I would be given points for all the nights but only one extra (2 total) stay credits.

Actually, a year ago I called the Diamond Desk to get credit for a second room added to that posted for the first room only. The rep posted the second room as a concurrent stay/night credit; I had my pref set to Points + Points so airline miles were moot.

This has worked for me as recently as 3 weeks ago with 3 rooms/reservations paid Net Direct. One reservation posted correctly (nights, stay, and bonus) while the other two were missing completely. I filed missing stay requests for both that didn't post and 3 days later receiver an email refrencing both missing stay requests. I was told I would be given points for all the nights but only one extra (2 total) stay credits.

Suggest you run out and buy a lottery ticket because you are going through a great HH winning streak :D

Lets get this right?
a) You booked with Net Direct ( which correct me if I am not right) which is not supposed to give stay credit at all.
b) You got points for three rooms.
c) You got double stay credit.

A triple play against the T & C

mike

Looking back I wasn't 100% correct in my last post... but close...

a) I booked with net direct
b) I received points for two rooms
c) I received two stay credits

Lets get this right?
a) You booked with Net Direct ( which correct me if I am not right) which is not supposed to give stay credit at all.


Are you confusing the Net Direct rate that's offered as a publicly-available rate on the Hilton website with one of the other "opaque" booking channels? It's been a long time since I've used a Net Direct rate, but I would have thought that if I booked it on Hilton's own website, it would certainly earn points. I could be wrong as well - maybe someone who's done one of these recently can chime in if needed.

I'm refering to Net-Direct prepay rate offered publicly on the Hilton Website, not a 3rd party reseller like hotwire, expedia, or the like.

Lets get this right?
a) You booked with Net Direct ( which correct me if I am not right) which is not supposed to give stay credit at all.
b) You got points for three rooms.
c) You got double stay credit.

A triple play against the T & C

mike

Consider yourself corrected - Net Direct bookings are fully eligible for credit.

Did what everyone said. The fact it was on another confirmation number made it easier. Got my 35k points for the second room! :)

Thanks!

I typically travel with co-workers who let me put their room reservations under my name and let me pay for it with my credit card. When I get back I only get the points for one of the rooms but it is their policy that you can get credit for two rooms. I always have to write them and report a missing stay and they always give me credit without arguing but I am tired of having to report it. Does anyone else have this problem?

As long as you do not manage to get one invoice for both rooms you will certainly have to go through this exercise since the system only accepts one invoice per night.

At checkout tell them to put it all onto the invoice for your rooom.

Putting both rooms on one folio makes no difference - you still have to call and get it straightened out.

The last time I had a "combined folio" the hotel put all the charges on one room, and zero ($0) on the other. Guess which posted? :rolleyes:

The last time I had a "combined folio" the hotel put all the charges on one room, and zero ($0) on the other. Guess which posted? :rolleyes:

I have this situation many times each year, and it always requires a call...only hitch is that some CSRs don't know how to access the folio PDFs to verify the charges.

Putting both rooms on one folio makes no difference - you still have to call and get it straightened out.

It certainly works smooth as silk in international properties.

Now that I think about it the only time I have not had to do this was staying at the Strausborg Hilton.

They should really make some sort of system change if this is legitimate instead of making their customers go through all the hassle.

This happens to me all the time, and I always get the les expensive room posted. It always gets corrected, but it is a hassle. I have asked for the combined invoice and have been told it is not possible. Oh well, such is life with Hilton...

They should really make some sort of system change if this is legitimate instead of making their customers go through all the hassle.
I have to agree since I do it a couple of times a year and always have to jump through hoops, to get the points.

I’m booking 2 rooms and want to get stay / night credit for both rooms. Should I put my name on Room #1 too even if I’m arriving a day later?

Room #1 My sister
Room #2 Myself

Thanks.

For 2 rooms, paid for by yourself, you can:
1. Get stay credits for one room only,
2. Get night credits for one room only,
3. Get point credits for both rooms.

yes.

Room no.1 - put your name and your sisters name on there.

for more discussion you can do a search for "two rooms" and lots of experiences will come up.

you only get stay and night credit for one room though, although, in your scenario you situation might be different.

And if you have a mutual account you MAY get both stay/night credit for two rooms and certainly points for three rooms:)

mike

I've had luck booking both rooms separately but under my name and paying for both. I'll put a small charge (snack, internet, ect) on one of the rooms so the two bills are for different amounts. I see which posts as a stay/night/point credit on my HHonors account and then file a missing stay request for the other. Using this process has yielded me stay, night, and point credit for both rooms at a rate of 80% (4/5 in 10 months). This same process has yielded me stay, night, and point credit for 3 rooms at a rate of 50% (1/2 in 10 months).

I booked a pair of rooms for a 1 night stay last week. It was a HGI and I got a good rate based on the vendor we were visiting. Both rooms (and folios) were in my name, although a colleague stayed in the 2nd room. Am I entitled to credit & points on both? I thought I was, but only received it for one.

I have just booked 2 rooms for a family stay in Athens & Dubai at the end of this month & was told by reservations that both rooms would be credited to my a/c & that 2 rooms is the max for crediting.

Previously in London early this year I had the same situation as you & paid for 2 rooms for a business trip, but was only credited for 1, maybe it depends on the hotel status ?

Yes but it will NEVER show up automatically no matter what you do at the hotel.
You can ask them to combine the folios and even if they do understand how to do it ( which is very, very rare) the points will still not show up.

If the stay is at a N.A. property however, both folios will be visible on-line.
When it become so, call the HH service center tell them about it, they will be able see the two and combine the amounts. If it does not however show up on Hilton.com you might be asked to fax it in (with a brief explanation)

You will get points for both rooms and sometimes (very rarely) also get lucky in getting stay credit and airlines miles for both rooms.:)

mike

P.s. the above has nothing to do with status nor is it property specific, for non-NA hotels you have to contact the HH service-center and have them do it manually

I booked a pair of rooms for a 1 night stay last week. It was a HGI and I got a good rate based on the vendor we were visiting. Both rooms (and folios) were in my name, although a colleague stayed in the 2nd room. Am I entitled to credit & points on both? I thought I was, but only received it for one.

Seems like you didn't have the folios "combined" at check out.

You should received:

ONE stay credit
Points for all eligible charges to both rooms


Just call the Diamond Desk and they should fix it.

There are some other threads on this topic such as Two Rooms Stay Credit (http://flyertalk.com/forum/showthread.php?t=797388&highlight=two+rooms) or Points for two rooms never show up (http://flyertalk.com/forum/showthread.php?t=767303&highlight=rooms+two) which might be helpful.

Thanks. I'll call the DD and have them combine the folios for additional credit. It's no big deal but it really shouldn't require even this much effort on my part. I really just want the HH points. If I get another night, stay or 500 miles - so much the better.

Yes but it will NEVER show up automatically no matter what you do at the hotel.
You can ask them to combine the folios and even if they do understand how to do it ( which is very, very rare) the points will still not show up.


I two such stays recently. The first didn't go well, but the second, they combined the folio at checkin. The front desk manager knew exactly what I wanted and only I got the folio under the door in the morning. Both rooms, all the points. Sometimes it does work.

I two such stays recently. The first didn't go well, but the second, they combined the folio at checkin. The front desk manager knew exactly what I wanted and only I got the folio under the door in the morning. Both rooms, all the points. Sometimes it does work.

I have heard such reports that like all rarities in life it does work ocasionally.
However now I deliberately refuse to ask them to combine the folios on the off chance I will get "double credit and miles" ;)
(I consider it a payback for having to train so many HH front desk personnel as to how/where to insert the rental car partner credit.:D)

Plus doing it that way there is the added bonus you can "move" a stay into another period so as to faciitate a desired qualification period ;)

mike

I think that perhaps things at Hhonors are improving IF you can get the front desks to combine the 2 rooms onto 1 folio at check-out, which is no easy matter as I recently found out. In May, our family stayed at 3 Hiltons, 1 HGVC and 1 Embassy Suites (one in the UK and 4 in Florida) and had 2 rooms in each hotel. At all 5 hotels, I eventually managed to persuade the front desk to combine the invoices for both rooms onto 1 folio, even though at 3 of the hotels they said it couldn't be done and I told them it could. All they had to do was transfer the second room charges to the first room invoice. When they checked with colleagues, they eventually managed to do this transfer. Following this, all points for both rooms posted correctly to my account and I didn't have the hassle of trying to chase up the points for the second room at each hotel.

I'd say you'll likely have to call or email for the second credit (in my experience). I've done this many times, and I have always had to email in for the credit. In fact, one time that I tried to combine folios (which the hotel did), the zero'd out folio was the one that automatically posted :eek:

Also, watch the results when you contact HHonors to have the second folio posted. The last two times (only a week apart) I've had to email back to have them properly do it, despite listing in the email what the total charges should be. Typically they "miss" room charges. My last one is on it's third email to get it right. :rolleyes:

Just to close this ticket out: I called the DD today and points were correctly added to my account while I was on the phone. It didn't take 3 minutes. I did have to log out and log back in to see that the points were added. I did not get additional nights, stays or double dip miles.

From the terms and conditions:

A Member may earn Base points for up to two rooms per stay, if all eligible charges for both rooms are paid on one folio. Base points will be earned for all eligible folio charges incurred on both rooms. The term “eligible folio charges” is defined below. Bonus points issued on Base points, including tier bonuses (15%, 25% or 50%, depending on member tier), bonus points earned through the HHonors Points and HHonors Points Earnings Style and double or triple Base point promotions, will apply to the total Base point credit earned for both rooms. For any other bonuses, including HHonors Marketing Partner bonus points and other promotional bonuses, bonus points will be awarded on one room only. For purposes of obtaining tier status, a member may receive one stay credit on one room only. For purposes of earning miles for stays, miles may only be earned on one room only.

The key is to get them on one folio, that has the best chance of getting them to post correctly without you having to call and the rest.

The key is to get them on one folio, that has the best chance of getting them to post correctly without you having to call and the rest.

Agreed, problem is it probably ups the probability from zero to 10%, but I guess it is better than nothing. What irks me the most is when I make the res for two rooms in one res initially and then get to the hotel and the rooms are split and I have to go through the entire process of educating the desk clerk (as Mikesilv says) about transferring charges from one room to the other so they are on one folio. I just love hearing "oh, it will be okay Mr. OB one, the points will post correctly from two bills. Don't worry." Not happening.

Yes but it will NEVER show up automatically no matter what you do at the hotel.
You can ask them to combine the folios and even if they do understand how to do it ( which is very, very rare) the points will still not show up.


Not true. I agree that quite a few hotels struggle to post all points automatically. Nevertheless, properties in Germany and Hilton Warsaw so far have always been able to combine folios and credit HHonors points for both of my rooms.

From the terms and conditions:

A Member may earn Base points for up to two rooms per stay, if all eligible charges for both rooms are paid on one folio. Base points will be earned for all eligible folio charges incurred on both rooms. The term “eligible folio charges” is defined below. Bonus points issued on Base points, including tier bonuses (15%, 25% or 50%, depending on member tier), bonus points earned through the HHonors Points and HHonors Points Earnings Style and double or triple Base point promotions, will apply to the total Base point credit earned for both rooms. For any other bonuses, including HHonors Marketing Partner bonus points and other promotional bonuses, bonus points will be awarded on one room only. For purposes of obtaining tier status, a member may receive one stay credit on one room only. For purposes of earning miles for stays, miles may only be earned on one room only.

The key is to get them on one folio, that has the best chance of getting them to post correctly without you having to call and the rest.


(This is my first posting, so I hope I am submitting it correctly)

I often book two rooms under the same reservation number but they always show up as 2 seperate Folios. I have gotten use to calling HH and asking for the second room's points to be credited to my account. I had to do this again just yesterday, only to have the HH rep tell me that only one room could receive points (even though I was paying for both) and that points were never given for a second room. When I asked the HH rep if this was a new policy, she said no, that it had been this way for years. Since I knew this wasn't true, having read the above in the terms and conditions several months back, I asked to be transfered to another HH rep. At that point I was able to have the second rooms points credited to my account. After reading this thread I will try again to have the two rooms merged when checking in. During past stays when I asked about this, I have been told that I was all set. This has yet to happen but I guess one can always hope...

(This is my first posting, so I hope I am submitting it correctly)

I often book two rooms under the same reservation number but they always show up as 2 seperate Folios. I have gotten use to calling HH and asking for the second room's points to be credited to my account. I had to do this again just yesterday, only to have the HH rep tell me that only one room could receive points (even though I was paying for both) and that points were never given for a second room. When I asked the HH rep if this was a new policy, she said no, that it had been this way for years. Since I knew this wasn't true, having read the above in the terms and conditions several months back, I asked to be transfered to another HH rep. At that point I was able to have the second rooms points credited to my account. After reading this thread I will try again to have the two rooms merged when checking in. During past stays when I asked about this, I have been told that I was all set. This has yet to happen but I guess one can always hope...

Youv'e got it right! Welcome. :)

(This is my first posting, so I hope I am submitting it correctly)

I often book two rooms under the same reservation number but they always show up as 2 seperate Folios. I have gotten use to calling HH and asking for the second room's points to be credited to my account. I had to do this again just yesterday, only to have the HH rep tell me that only one room could receive points (even though I was paying for both) and that points were never given for a second room. When I asked the HH rep if this was a new policy, she said no, that it had been this way for years. Since I knew this wasn't true, having read the above in the terms and conditions several months back, I asked to be transfered to another HH rep. At that point I was able to have the second rooms points credited to my account. After reading this thread I will try again to have the two rooms merged when checking in. During past stays when I asked about this, I have been told that I was all set. This has yet to happen but I guess one can always hope...

Welcome to FT. You've learned one of the rules: hang up on morons (or ask to be transferred to a non-moron).

Last time I tried that, I had no love. I just said "transfer me to someone who is not a moron, please," and it went downhill rapidly. Well, the one time it did work, the agent asked "What's a moron?" :D

No, no, you are entirely right - when it isn't working, don't waste any more time ; speak to someone else.

Welcome to FT. You've learned one of the rules: hang up on morons (or ask to be transferred to a non-moron).

Thanks Cheap Elite and Barna Vol for the welcome. And to everyone else who posts threads and replies. There's a lot of wisdom out there, thanks for sharing it.

[QUOTE=Travelgirl1967;10191927 After reading this thread I will try again to have the two rooms merged when checking in. [/QUOTE]


Hi Travelgirl1967,

In my experience, when checking in, the staff are not really interested about combining the 2 rooms onto 1 folio and at the end of the stay, still issue 2 invoices, both pushed under the doors. You have to get the 2 rooms merged into 1 folio when checking out and that takes some doing. You haven't got to be in a hurry. They have to transfer the second room charges to the first room invoice. This then gives an invoice with zero charges and one with the 2 room charges. If you're lucky the invoice with the double charges will post to your account. If you're unlucky, like some have mentioned, the zero invoice will post to your account and you still have the hassle of chasing this up! Good luck. It all worked well for me recently.

One caution about "merging" the folios. I tried that in the past. Sometimes it would work, sometimes the $0 folio would post!! :confused:

So, now I've just for a semi-form letter style email with all my info. I update the line with the confirmation code and dates of stay for the unposted folio and email it to diamond@hilton.com

Usually within one business day it gets posted correctly. Occasionally it takes a second follow up. Much less time and stress on me this way.

I just completed a stay at Hilton Logan Airport - I'd booked two rooms, one for a colleague, but I've only been credited points/miles for one, even though both accounts have my HHonors number. Is this correct? Both had the same reservation number.

I was looking to book one room for myself and one for my friend...will I get double points if I use my hilton number and pay for both of them?

I was looking to book one room for myself and one for my friend...will I get double points if I use my hilton number and pay for both of them?

I called and asked HHonors about this a few weeks ago, and they said we could get points for up to two rooms, but only one room would count towards nights/stays for elite status qualification. We haven't actually tried it yet.

I called and asked HHonors about this a few weeks ago, and they said we could get points for up to two rooms, but only one room would count towards nights/stays for elite status qualification. We haven't actually tried it yet.

That is correct - think of it this way: the HHonors member getting credit stayed one time for x nights. The second room is presumed to be occupied by someone else, but gets points because the HH person is paying for it (though not staying in it).