IAHtraveler
Sep 5, 09, 11:14 pm
I'm in town for 2 short days for a wedding. I requested a specific car from Avis and when I got there they didn't have any except one that was just returned. I asked for & was given it and told them not to bother with the exterior wash, as long as it was mechanically sound and reasonably clean inside. The agents were great about it and gave it to me (this location has always been wonderful).
This morning it was raining & I could barely keep the car on the road. I noticed that the two drive tires are almost completely bald (the rubber doesn't come close to Lincoln's head on the 'penny test'). I tried to get 3 shops to rotate the tires before the wedding tonight but nobody could do it in a reasonable amount of time so I tried to do it myself (tires are the same size & lug pattern) but it didn't work b/c of the tire pressure monitor system sensors... the wheels physically didn't fit on the opposite end of the car. It was raining again tonight & I didn't feel safe driving the car, so I had to borrow a car to drive to the wedding. Fortunately, it's not supposed to rain tomorrow for my drive back to the airport.
So, what should I ask for from Avis since they gave me a car that's unsafe to drive? I spent a few hours trying to get the tires rotated (at locations and myself, getting completely filthy in the process). Is it too much to ask for them to comp my weekend? I have pictures of the bald tires to prove my point. I know that the lone agent working tomorrow won't be a manager. Should I plead my case with him or ask him to have a manager call me?
(And I didn't bother calling Avis to ask for an exchanged car b/c it's nearly 2 hours to an Avis location).
This morning it was raining & I could barely keep the car on the road. I noticed that the two drive tires are almost completely bald (the rubber doesn't come close to Lincoln's head on the 'penny test'). I tried to get 3 shops to rotate the tires before the wedding tonight but nobody could do it in a reasonable amount of time so I tried to do it myself (tires are the same size & lug pattern) but it didn't work b/c of the tire pressure monitor system sensors... the wheels physically didn't fit on the opposite end of the car. It was raining again tonight & I didn't feel safe driving the car, so I had to borrow a car to drive to the wedding. Fortunately, it's not supposed to rain tomorrow for my drive back to the airport.
So, what should I ask for from Avis since they gave me a car that's unsafe to drive? I spent a few hours trying to get the tires rotated (at locations and myself, getting completely filthy in the process). Is it too much to ask for them to comp my weekend? I have pictures of the bald tires to prove my point. I know that the lone agent working tomorrow won't be a manager. Should I plead my case with him or ask him to have a manager call me?
(And I didn't bother calling Avis to ask for an exchanged car b/c it's nearly 2 hours to an Avis location).