Hilton HHonors - Look before you leap - Hilton Belfast

Feedback on Hilton Hotel Belfast Ireland

I paid £100 GBP per night for B&B 5* hotel accomodation at Hilton Hotel Belfast
1. I had to pay an additonal GBP£35 pp for breakfast without prior knowledge even though the trip was advertised as B&B
2. After numerous room changes I realised all the rooms had broken fixtures and fittings and present a hazard to health and safety
3. None of the advertised 5* facilities exist. Its false advertising but Hilton Group believe its acceptable as the facilities are available elsewhere in the city outside the hotel
4. My room was not made up for the 3 days of my stay, my papers were not delivered and my breakfast did not arrive for the duration of my stay. The hotel issued a statement stating
"-guests should 'allow' that 'someone' other than the room occupants would place a 'do not disturb sign' on the room door both nights of a two night stay and therefore guests should allow that rooms would not be made up for the entire duration of accommodation stay.
- guests should also 'allow' that on all days of a 3 day accommodation 'someone' other than the room occupants would remove newspapers from outside the room. "
5. At GBP£100 per night we were placed in a suite room with a door adjoining a bachelorette party with numerous guests partying through the night.

Recommend the Ramada and Radisson hotels as this hotel is a very negative and frustrating experience. Belfast as a city has come on a long way, the people are pleasant, there is plenty to see and do - well worth a visit!

Welcome to FlyerTalk.

I hope you come back and become an active member here.

Not enough info given for a first post rant. Hopefully you complained through the proper channels at Hilton.


Feedback on Hilton Hotel Belfast Ireland

I paid £100 GBP per night for B&B 5* hotel accomodation at Hilton Hotel Belfast
1. I had to pay an additonal GBP£35 pp for breakfast without prior knowledge even though the trip was advertised as B&B
2. After numerous room changes I realised all the rooms had broken fixtures and fittings and present a hazard to health and safety
3. None of the advertised 5* facilities exist. Its false advertising but Hilton Group believe its acceptable as the facilities are available elsewhere in the city outside the hotel
4. My room was not made up for the 3 days of my stay, my papers were not delivered and my breakfast did not arrive for the duration of my stay. The hotel issued a statement stating
"-guests should 'allow' that 'someone' other than the room occupants would place a 'do not disturb sign' on the room door both nights of a two night stay and therefore guests should allow that rooms would not be made up for the entire duration of accommodation stay.
- guests should also 'allow' that on all days of a 3 day accommodation 'someone' other than the room occupants would remove newspapers from outside the room. "
5. At GBP£100 per night we were placed in a suite room with a door adjoining a bachelorette party with numerous guests partying through the night.

Recommend the Ramada and Radisson hotels as this hotel is a very negative and frustrating experience. Belfast as a city has come on a long way, the people are pleasant, there is plenty to see and do - well worth a visit!

I had a great stay there last December. Was upgraded to the executive floor with lounge access and free breakfast as a Silver member (at the time). Everyone was very friendly, room was clean and everything worked.

People do steal the papers from in front of your door. Nothing the hotel can do about that unless you can prove they never delivered it. Were there papers in front of other doors?

What do you mean breakfast was never delivered? Does the B&B option deliver the breakfast to your room? My experience is you just go to the restaurant and eat and there is no extra charge. As for the no cleaning, People have removed my do not disturb but I have never experienced someone putting the sign on my door. Are you sure you did not leave the sign on your door?

It is unfortunate that you had such a difficult stay. We had a pleasant stay in June. The front desk staff was cordial, and the concierge was particularly good. Were you discussing issues with them each day? Did you have a printed out confirmation that your rate was B&B? What did they say when you showed that to them? There has to be more to the story, because the property while not luxurious is certainly a solid one.