Joe27
Aug 31, 09, 1:41 pm
I have just recently started reading this forum, and I wish I would have found it much sooner. Normally, I would read much longer prior to posting, but I wanted to share something and seek advice on a recent complaint I made via the thy.com automated system.
Until recently I have had great experiences with Turkish Airlines, and even told friends how fantastic the airline is. However, recently that ended.
Friday August 15, 2009 I had a hernia like surgery and was required to fly back to Turkey on August 16, 2009. The surgery made it difficult to sit for long periods, walk, or get up from a seat. Knowing the issues, while in Germany I requested assistance at the THY counter, and in Germany I was given great assistance. However, that changed when the German assistance ended and the Turkish began. Almost as soon as I got on flight TK1588 I was treated like I was trying to make their day difficult. They offered no assistance, and limited explanations on why the flight was delayed an hour.
Once I arrived in Istanbul, they provided very little assistance with a medical transfer, and as a result I was left on a sidewalk. The standing was fine, but then a female THY employee told me I had to wait inside. When I tried to explain I was waiting on the medical transfer she just kept saying go inside. I went inside to find no desk, no THY representative, and no assistance of any kind.
I could not believe it I had to walk from the Istanbul international terminal to the domestic terminal. Fortunately, I was still on some very strong medication.
I am still disgusted at the way I was treated by Turkish Airlines.
Until recently I have had great experiences with Turkish Airlines, and even told friends how fantastic the airline is. However, recently that ended.
Friday August 15, 2009 I had a hernia like surgery and was required to fly back to Turkey on August 16, 2009. The surgery made it difficult to sit for long periods, walk, or get up from a seat. Knowing the issues, while in Germany I requested assistance at the THY counter, and in Germany I was given great assistance. However, that changed when the German assistance ended and the Turkish began. Almost as soon as I got on flight TK1588 I was treated like I was trying to make their day difficult. They offered no assistance, and limited explanations on why the flight was delayed an hour.
Once I arrived in Istanbul, they provided very little assistance with a medical transfer, and as a result I was left on a sidewalk. The standing was fine, but then a female THY employee told me I had to wait inside. When I tried to explain I was waiting on the medical transfer she just kept saying go inside. I went inside to find no desk, no THY representative, and no assistance of any kind.
I could not believe it I had to walk from the Istanbul international terminal to the domestic terminal. Fortunately, I was still on some very strong medication.
I am still disgusted at the way I was treated by Turkish Airlines.