Turkish Airlines Miles&Smiles - Feel like a star? More like an idiot!

My first and last experience on TK. Based on my recent flights STO-IST-JNB here’s what you can expect:

** Book your ticket online but get no email confirmation or e-ticket information.

** Try call TK to get the confirmation and you can look forward to (i) TK office numbers out of order or (ii) phone queues that clock 45 mins before you give up.

** Make your way to TK office an experience the rudeness of their staff in person.

** Enjoy big hassles at check-in to get your MM number and *A status registered. Accept that the staff is incapable of making the information appear on your boarding card.

** Serious departure and arrival delays on both flights and no explanation during flight on neither flight.

** Seats in C-class on my long haul flight were of three types: fully flat, 165degrees and then the last row, mine, which was more like 140 degrees. Basically three classes in one!

** Notice the delight of economy passengers upgraded to seats better than your fully paid C-class seat.

** Complain to the FA about the seats and receive their understanding and sympathies but also accept their inability to shift seats because of full flight. Be advised by FA to complain directly to TK.

** Follow the advise of the FA and complain to TK over the highly differentiated seats and the treatment of full paid C-class, and have your complaint responded to in broken English platitudes that leave the substance of your complaint ignored.

** Find your MM mileage account un-credited with the miles for your trip.

It is appropriate a has-been actor is being used by this never-will-be airline in its most recent marketing campaign. So be warned. You won’t feel like a star. More like an idiot.

I'm getting ready to do TK CPT-IST-FRA in C, my first time as well. So, there are really three types of C seats on the same plane? What plane was this and what leg of your flight? Please tell me it was not JNB-IST? Do you recall the rows of the better seats, so I can make my request now?

I appreciate any info.

I'm sorry you had such a bad flight. I'm flying on award travel. So, I'm limited in changing airlines. I'm LH on the outbound DEN-FRA-JNB and TK/LH on the return CPT-IST-FRA (TK) then FRA-DEN (LH).

I am supposed to arrive into IST at 6:15 and connect to FRA, getting there by 10:30. My LH flight for DEN departs FRA at 13:20. Did you have issues making connections and should I be concerned?

Thanks!

I'm getting ready to do TK CPT-IST-FRA in C, my first time as well. So, there are really three types of C seats on the same plane? What plane was this and what leg of your flight? Please tell me it was not JNB-IST? Do you recall the rows of the better seats, so I can make my request now?

I appreciate any info.

I'm sorry you had such a bad flight. I'm flying on award travel. So, I'm limited in changing airlines. I'm LH on the outbound DEN-FRA-JNB and TK/LH on the return CPT-IST-FRA (TK) then FRA-DEN (LH).

I am supposed to arrive into IST at 6:15 and connect to FRA, getting there by 10:30. My LH flight for DEN departs FRA at 13:20. Did you have issues making connections and should I be concerned?

Thanks!

Thanks. Yes it was IST-JNB that I experienced most hassles. I was in (skid)row 4 seat A which was about 140 degree (oxygen equipment and the wall severely blocking the recline), row 3 was probably 165 degrees whereas 1 and 2 where fully flat. So that's where you want to be and to where several Y-class passengers where upgraded to my disbelief. I didn't mention that the FA told me that this was not the usual plane and that was one reason she suggested that I complain. She saw the nonesense of the situation but the substance of that complaint has gone ignored and I am not holding my breath. Connectivity at IST wasn't an issue as both my flights where equally delayed! Make sure you enjoy LH on the way down, you'll miss them on the way back!