Radisson goldpoints plus - Radisson Best Price guarantee

Hi,
Has anyone any experience with this.

I'm looking at one of the Radisson properties in Europe.

The website says €115 cheapest rate as a hot deal
hotels.com gives me the same room for £77, which should equal to roughly 90 euros.

What I don't want to do is book the hotel with hot deal with a non negotiable price and then they tell me something about how there was something different about hotels.com booking.

we once used the radisson price promise successfully at a country inn in canada in 2007. radisson granted a 25% discount from the competing rate. from the information that u've given, one difference that i can see is that the third party website rate is in a different currency. try using a version of that website which is based in a country that uses the euro. it might not matter, but it removes one potential source of argument.

http://www.radisson.com/lrg/home.do

i also once had a price promise on a holiday inn rejected because the rate conditions were different (the competing lower rate did not provide instant confirmation online).

good luck!

ian. :)

I submitted a claim for a hotel in Europe with comparison from a UK based TA. The price was double on the Radisson website and they have rejected my claim as 'exchange rates will not be considered' (see below).

This ranks as one of the most ridiculous get out of jail statements I have ever seen. I could understand if the rate was within a few pound / Euro but to be double? A collapsing of the economy could perhaps bring the rates a little closer but I don't think this is the basis for rejection.

All other elements are the same and I've even found the rate advertised in GBP on their website.

Very poor form IMO and the most ridiculous positioning I have seen from a company in a blatant attempt to shirk on a guarantee.

Renewing status if this occurs??? not on your nelly.

We appreciate your submission of a best online rate guarantee form. At
this time, we are unable to honor the claim as the rate found on
xxx.co.uk is quoted in GBP and not the local currency of the
hotel which is EURO dollars.

Per our Best Online Rate Guarantee terms and conditions, if a rate is
found on another website that is lower than the best available rate on
our brand website, customer service must be able to confirm that the
rate is for the same date(s), the same room type, the same number of
guests and the same hotel. Exchange rates will not be considered

Happily I can say that this is resolved as I found another website with price in Euro and amazingly it was mega cheap for the same rooms as on the Radisson website.

I now have the room for just over a third of the price originally quoted by Radisson.

Just as long as the hotel honour this (have the email saved and will take along) I'll be mega happy.

Quality stuff - faith restored.