InterContinental Hotels Group Stay Forum - HIX Madrid Airport

The hotel is new - but it is in a very heavy construction area. After I dropped of the rental car and found out the shuttle recommended by the hotel didn't go to the hotel (so said the driver), we got a taxi and he dropped us off on the frontage road, he wouldn't navigate all the construction.
There was no restaurant in the hotel and none within walking distance. There was a food delivery service menu. But in spite of the hours open on the menu the receptionist said not before 8 pm. I couldn't call because I don't speak Spanish. Fortunately there were vending machines.
We got a 4 AM wake-up call (actually it was a knock on the door).
The hotel was fine, indifferent staff, almost no parking because of construction, unless you parked at their underground parking for 12 Euros/night. We were charged 10 Euros for taxi from airport and 17 Euros back to the airport.

stayed here a few weeks ago and the only food option is a 'telepizza' which delivers to the hotel.

Taxi driver managed to find the exit off the motorway that leads to the hotel, so didn't have to get off at the side of the highway. To my knowledge no shuttle exists...

Stayed here in May and had mixed reactions. Hotel was new and clean, nice bath and shower. Was shocked to find 9 euros for airport shuttle. No mention of this anywhere on priorityclub.com nor their own website. Appalled that staff are not instructed to mention price but not allowed to credit. Priority Club customer service just as indifferent.