Virgin America Elevate - Snail mail address and CEO's name?




BDLORD
Aug 6, 09, 7:30 pm
Snail mail address and CEO's name?
Have a friend who needs to send a complaint.
Please and Thank You


Gaucho100K
Aug 6, 09, 8:23 pm
Wirelessly posted (Nokia N97 / Palm TX: Mozilla/4.0 (compatible; MSIE 6.0; Windows 98; PalmSource/Palm-D050; Blazer/4.3) 16;320x448)

why not send it to Branson...?

BDLORD
Aug 6, 09, 8:28 pm
From the Wikipedia entry


Virgin America, though the brainchild of British entrepreneur Richard Branson, is a U.S. airline. By law, no more than 25% of a US airline may be owned by foreign interests and must be under the "actual control" of U.S. citizens;[8] VAI Partners LLC owns 75% of the capital stock and is responsible for appointing two-thirds of the voting members of the board of directors. The remaining 25% of the company is owned by Virgin Group,[9] which also licenses the Virgin brand to the airline.


nermaljcat
Aug 6, 09, 8:41 pm
The same Wikipedia article lists David Cush as CEO. He even has his own entry :p
http://en.wikipedia.org/wiki/C._David_Cush

Not too sure about the snail mail address though.

BDLORD
Aug 6, 09, 9:32 pm
I did see that, maybe if I just put virgin america and burlingme, ca?

aviators99
Aug 6, 09, 9:42 pm
555 Airport Blvd. Burlingame, CA 94010

SFO 1K
Aug 7, 09, 6:16 am
555 Airport Blvd. Burlingame, CA 94010

The true mailing address as listed on the website FAQ/Contact Us/Right Sidebar is:

If you'd like to send us postal mail, you can send it to:

Virgin America Guest Care
P.O.Box 4271
Burlingame, CA 94010

I kindly suggest that if your friend has something to complain about, he/she start with Guest Care and see if they can obtain resolution before going directly to the CEO. I can assure you that the CEO is made aware of all complaints, organized by root cause on a regular basis and is involved in decisions on solutions to guest issues where the matter is of significant importance.



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