Just found this ...
Maybe someone here is interested in the article.
Aug 7, 09, 3:06 am
What in the world is a guest assistance team?
And why doesn't Hilton expose these wonderous creatures to it's guests? I would welcome some great service from Hilton staff.
Better yet--bring them over to staff the Diamond Desk.....
Aug 7, 09, 7:03 am
I'm pretty sure you can always ask for them. They also handle the useless "best rate guarantee" program if I remember correctly.
Aug 27, 09, 12:55 pm
Well, after eight weeks I still have an open ticket / Guest Case with no reply.
While working my way up, I found another (older) article about Hilton's Guest Assistance Team around Mrs. Shearouse. If these informations are correct, I wonder, if the Hilton proterties / employees are realy so bad that so many complaints have to be handled or do we just complain too much? (watch the number of emails, phone calls, ... !)
Aug 28, 09, 6:30 am
I found another (older) article about Hilton's Guest Assistance Team around Mrs. Shearouse.
They have microwaveable bacon nowadays :confused: