Hilton HHonors - Hilton's Guest Assistance Team - Customer Service Team of the year

Just found this ...

http://www.hotelsmag.com/articleXML/LN1008972357.html

Maybe someone here is interested in the article.

What in the world is a guest assistance team?

And why doesn't Hilton expose these wonderous creatures to it's guests? I would welcome some great service from Hilton staff.

Better yet--bring them over to staff the Diamond Desk.....

I'm pretty sure you can always ask for them. They also handle the useless "best rate guarantee" program if I remember correctly.

Well, after eight weeks I still have an open ticket / Guest Case with no reply.

While working my way up, I found another (older) article about Hilton's Guest Assistance Team around Mrs. Shearouse. If these informations are correct, I wonder, if the Hilton proterties / employees are realy so bad that so many complaints have to be handled or do we just complain too much? (watch the number of emails, phone calls, ... !)

http://www.hiltonfranchise.com/SF/News/Brands2003/Brands_Page6.htm

I found another (older) article about Hilton's Guest Assistance Team around Mrs. Shearouse.
http://www.hiltonfranchise.com/SF/News/Brands2003/Brands_Page6.htm

They have microwaveable bacon nowadays :confused: