Wyndham Rewards (formerly TripRewards) - Worst Hotel Program in the world

I am really disappointed of the WYNDHAM program.

When I stayed at SUPER 8 Hotel and DAYSINN for 2 nights in China last month,I haven't got any mils from program.
When I called the service center,I told them my confirmed reservation notification.My god,
they told me they can not find the confirmed reservation notification in the past time. They didn't give me any clear answers after talking for 20 minutes.
I have to find the other ways.
I sent one email to customerservice@wyndhamrewards.com,It gave me information they will give me feedback in 3-5 working days.
But I haven't got any answer after the 5 days.

Wyndam Reward is out!! and should be avoided at all times.

I just want to contact with its vice president JILL NOBLETT and tell him how "good" the Wyndam Reward is?

Anybody know JILL NOBLETT email?

This happened to me when it was Trip Rewards (and very little has changed with the name switch). I actually did get an answer -- they said that the particular hotel does not participate in the award scheme. When it comes right down to it, the room I stayed at was dirt cheap (as are most of the Wyndham chains), so I guess beggars can't be choosers...but I'd probably agree with most posters that this is not a great reward program. The difference is, I think the corporate higher-ups @ Wyndham realize it doesn't have to be at the price they charge for rooms. I find they are consistently the cheapest chain hotels out there.