American Express Membership Rewards - Does Amex actually ever process the online claims?

The past 3 claims I've filed online for purchase and/or return protection have always got stuck in a pending state after filing. They sit like that for 3 weeks or so until I realize I haven't seen the credit to my account. After calling for a status update, the claim is magically approved within a day or two. Whereas all my previous claims filed over the phone were generally approved in less than a week (barring any documentation/merchandise that needed to be sent to Amex).

Is it just me or do other people experience the same thing with online claims?

I have been using online claim site for awhile and it does take some time, but it does gets processed.

Worked for me. Pretty quick, too.

Yup. I even won one when a retailer advertised a rebate, then "ran out of rebate forms." I took a camera-phone photo of the display in the store, showing the phrase "while supplies last", and faxed a printout to Amex showing the date I took it.

$140 refund, plus tax.

They ought to freeze the disputed sum pretty quickly, like within about 10 days. If they don't, call.

Yup. I even won one when a retailer advertised a rebate, then "ran out of rebate forms." I took a camera-phone photo of the display in the store, showing the phrase "while supplies last", and faxed a printout to Amex showing the date I took it.

$140 refund, plus tax.

They ought to freeze the disputed sum pretty quickly, like within about 10 days. If they don't, call.

Oh the online dispute works fine, I was referring to the claims process for purchase protection and return protection.

Just submitted a Purchase Protection Claim online.

"Status:
Submitted for review
Date:
Jul-12-2009
Status Description:
Your claim has been submitted, and will be reviewed as soon as possible.
Next Steps: IMPORTANT

You will receive a confirmation e-mail within 2 business days.

We may contact you if we need any further documentation to process your claim.

If possible, please retain your claimed item until the claims process is complete, as it may be required.

You can check the status of your claim online 24/7 at americanexpress.com/onlineclaim. Please allow 24 hours for a new claim to appear.

Or call the Purchase Protection customer service department at 1-800-322-1277. A representative is available to assist you 24 hours a day, seven days a week." We are happy to help."

Will keep you guys posted on the progress and how fast they will process it.

The claim I filed on 6/16 is still in the "Claim Pending" state. I'll give it 4 more days before I call to see what the holdup is

The claim I filed on 6/16 is still in the "Claim Pending" state. I'll give it 4 more days before I call to see what the holdup is

On my claim it actually stated that I will be contacted within 14 days, you are way pass that point. I think it is time to call them. Call on Monday after 9am EST and ask to speak to your claim adjuster.