Hertz - website anomalies, #1 Club Gold profile, CDP charges

Hi all-
This is likely going to be a confusing question, because I'm pretty confused.

Trying to book a car in France for July. I logged in and it by default used the CDP that's in my profile (it's still holding on to my old CDP from when I worked at a large US multinational company and lived in the states). Massively high rates and strange list of available cars.

I tried it with the Affordable Europe Rate, and with the Hertz Summer Sale (15% off) that's showing on the home page, and I get different rates. Expected, no problem.

Importantly though, the confusing thing is this: If I log out and go to a standard hertz page, look for a reservation, and try and book it, I get the rate shown with the following:
Rate Includes:
location service charge
collision damage waiver (check "rental qualifications and requirements" for details of non waivable excess)
theft protection (check "rental qualifications and requirements" for details of non waivable excess)
vehicle licensing fee and road tax

If I do it from within my club gold profile--same CDP/rate codes, rates come up the same--but completely different list shows up on the inclusive rate page. It says:
This Rate is Guaranteed. Taxes, fees and extras, if not included in the rate, are subject to change.
View Optional Items
Collision damage waiver (Check "Rental qualifications and requirements" for details of Non waivable excess)
per week 160.93 EUR
22.99 EUR
Super Cover:
per week 111.16 EUR
15.88 EUR
Personal Accident Insurance / Personal Effects Coverage
per week 52.71 EUR
7.53 EUR
Theft protection (Check "Rental qualifications and requirements" for details of Non waivable excess)
per week 73.15 EUR
10.45 EUR

I wouldn't mind booking under my #1 Club Gold profile, just to make things easier--but it clearly states that CDW is extra. I wonder what's going on with it? Surely they'll not charge me a much higher price as a gold member than they do the standard public? Or do you reckon this is some kind of website glitch and I'd be covered anyway? :(

Any thoughts? :confused:

I would call them. There are so many options that aren't displayed through the website that can change your rental. Since there isn't a fee to book over the phone it would probably be best to talk to someone to find out what the problem is.

Hi

Its most likely something to do with your insurace options on your gold profile.
For example if your profile has CDW and TP declined then the system will return an exclusive rate i,e no CDW or TP included hence it showing as an optional extra. However if you log into your profile and change your insurance options i,e accept CDW and TP the system will return an inclusive rate .i.e CDW and TP included .

SO to summarise the rate engine will search and return rates which match the options on your profile .

This is why so often your res does not go through to the branch as a gold reservation ..... but thats another story ....

Sticks