Air New Zealand Air Points - Kudos to NZ

I just wanted to show my appreciation for a fine airline! I recently flew a combination of trans-Pacific and trans-Tasman flights and thought that all of the staff - from the FA's to the GA's to the lounge personnel, were top notch. I had a few glitches - a tight transfer in LAX (not due to NZ), a surely TSA official who told me it sucked that I was at the back of an hour-long queue for a daily flight that left in 30 minutes, and then a lost bag. But a friendly NZ ticketing agent personally escorted me through security, then the GA said "don't worry, we're here for you" - something I NEVER hear on a domestic airline. Then the lost bag incident was no incident at all, and it was delivered to me the next day with a small amount of cash for my troubles. Nevermind the fantastic onboard service (I was in business). Thanks NZ!

It is good to hear that you experienced some great Kiwi hospitality after your TSA hospitality.^
I suggest that you give your feedback directly to NZ at this link, so they can note it in the relevant staff members' files.
www.airnzmyvoice.co.nz (http://www.airnzmyvoice.co.nz/)

I would have to agree with you PBIGuy, NZ have always lived up to expectations and often exceeded them - from the inflight service to the great attitude and personalities of the FA's, they really are quite impressive in the J cabin. Theres no better way to fly TT, although EK's F product on the 772 and 380 are quite exceptional (albeit slight OTT for a TT flight), it is always a pleasure to fly NZ.