Hilton HHonors - Glich causes 2500 that HHonors is taking back.

Did anyone else get this email. I know I did not earn them through a stay but it seems kind of petty to take back the points.


Due to a technical issue, 2,500 bonus points were inadvertently added to your account. This error is in the process of being corrected. We apologize for any inconvenience this may have caused. If you should have any questions please call HHonors Customer Service at 1-800-446-6677. You may review your account summary by clicking here.

not me

I got the same email today. I noticed I got two 2500 point bonuses for one of my first four stays from the HH Amex. I had to contact HH because I never got credit for the stay. I played email tag for 2 weeks and finally had to fax the folio to them to prove I stayed there. I figured the extra 2500 point bonus was for my troubles there.

I understand that I never earned those points, but it does seem rather petty to take them back 3 months later. It's not like they mistakenly gave me 25,000 points.

Got the e mail also. I looked at my account and realized they gave me a duplicate bonus point in April. I didn't even notice it.

I got the email also,but do not see any extra points posted in my account.Has anyone actually seen them removed yet?

Got same email, called CSR and they couldn't figure it out, said it was in error. Awhile back though I did get 2,500 point bonuses for 2 of my first 4 stays (have only stayed twice so far) after I signed up for the Hilton Amex, but I paid for the stays with my Corporate Amex (which is not Hilton). Thought maybe that was it. Guess we'll see.

I got the email also,but do not see any extra points posted in my account.

It is funny Hilton is sending us an error e-mail about the error they made.

No e-mail for me, but then I don't have any duplicate bonus either.

I got the email also,but do not see any extra points posted in my account.Has anyone actually seen them removed yet?

2500 points deducted today

ya i got my 2500 removed..shoot lol

I just spent 30 minutes on the phone with HH CS regarding this. I had valid postings removed and noticed others that should have posted that never did.

They opened cases,but frankly,the CSR had no idea what the Amex bonus was to begin with,so I'm not sure this will go anywhere.

I am also going to contact Amex and see if they can send the corrections over to HH.

I never had any post originally that were duplicates or not earned,but somehow my account is being swept up in this situation.

Has anyone else had points removed that were valid?

Just checked my account and saw that Hilton removed 3 valid 1st 4 stay bonuses along with the one which was a mistake... Emailed Hhonors to try to get them readded.

I had 2500 points removed today too. I noticed that I had received two of the first 4 stay bonuses for one of my stays. I really thought it was a compensation for all the hassle they gave me in giving me credit for the stay. I booked online and paid with my HH Amex, yet they had no record of the stay until I faxed them the folio.

For those of you who had the bonuses removed: Were there negative line items in the account detail, or were the positive line items that were formerly there just deleted without a trace?

For those of you who had the bonuses removed: Were there negative line items in the account detail, or were the positive line items that were formerly there just deleted without a trace?

deleted without a trace

Got the email, lost the points. They seemed to be crediting people again for their "first four stays" using the AMEX card.

Got the email (which implied only 2500 points were erroneous) a couple days ago, called immediately, was told none of my points were going to be taken back. Logged in today, found my points had gone down tho a new stay had just posted. Two 2500 point bonuses from Amex "1st 4 stays" had been taken away, but two had remained, and a new one (for the stay two nights ago) had just posted! I called again, and they talked to a supervisor, then said they'd give me 2500 points on my next stay, plus 2500 compensation points right now, and now I have those extra 2500 as "SERVICE CENTER ADJUSTMENT".

So I'm already back to where I should have been, and now if they take nothing more away yet post either this bonus and/or some other 2500 bonus on my next stay (which I completed the next night, so should post in the next couple days) I should be ahead. :) (But that serves them right, for taking away bonuses I was entitled to all along, just because left hand didn't understand right hand!)

Even better, I got the email and lost points that I should have been awarded! I had 2 trips that didn't get the bonus so that's 5K points that I need to get back. What a pain.