Wyndham Rewards - Is this the suckiest program EVER?

first, wyndham is confusing. if you are miles and more, you would never know you can get miles from ramada, but not howard johonson.
second, hotels many times ignore your stays and wyndham never cares whether your miles really go into your airline account
thirdly, if you call, you will never get clear answers and you always have to wait very long until the representative gets an answer from his/her supervisor.
So, Wyndam Reward is out!! and should be avoided at all times.

I completely agree. I used to use their previous program, trip rewards, and had no issues. But when I stayed at a Wyndham for a night... I was told that no points were given for staying there (after the switchover,) that annoyed me enough to just use the points I had accured and never use them again. :td: :td: :td:

I completely agree. I used to use their previous program, trip rewards, and had no issues. But when I stayed at a Wyndham for a night... I was told that no points were given for staying there (after the switchover,) that annoyed me enough to just use the points I had accured and never use them again. :td: :td: :td:

+1

Trust me - TR wasn't much better half the time. We stayed for 3 nights at a car show and didn't receive our points. When I requested credit they indicated that the hotel would not allow points because it was booked via a group booking. It was not - each person had to put their name on a waiting list for the rooms as it is a popular show. Each person received a letter requiring them to prepay 2 of the 3 nights 10 months in advance. Plus the rate for the room was 1.6 times the normal rate for the weeekends before & after. Needless to say never got our points & for what we paid for that night it was a lot of missing points.

I concur that this is a horrible hotel program. The promotions are terrible because they always cap "double points" at four stays.

I completely agree. I used to use their previous program, trip rewards, and had no issues. But when I stayed at a Wyndham for a night... I was told that no points were given for staying there (after the switchover,) that annoyed me enough to just use the points I had accured and never use them again. :td: :td: :td:



Actually, Wyndham Rewards and Trip Rewards is exactly the same program, absolutely nothing has changed except for the name of the program.

If you did not receive points for your stay, you should contact them asking why...you may have received a discounted rate which is non-qualyifying for points.

I've had three stays under the new program and once my miles didn't post. They did after I filled out a retro-claim request online.

My big complaint is that there's no elite program and that twice they've tried to charge me for the wrong rate.

I used to stay at TripRewards/Wyndham Rewards hotels in the small towns. In 2008 six hotels in a row did not give me credit for my stay. The program does not care - they wanted me to fax a copy of my receipt. I did on one occasion and still never got credit for the stay. Cashed in all my points (about 48000) and have not stayed with them for over 8 months.:td::td::td:

It has been two weeks, stay is still not posting. :td:

And this is after I reported a missing stay!

...and, check your reservation carefully.

All the ones I've made so far require you to cancel by 6:00 PM the day before!

While the hotels certainly are cheap, it's really not worth my time unless they come through with the 10K miles (times N). I'm going to be riding herd on them very closely, 'cuz in order to pull this off I'm foregoing the Choice promo and probably the Marriott promo as well. For points, not worth it at all.

Same here! Shall we really wait 6 weeks as the missing stay reply suggests??

I've had three stays this year (one Days Hotel, two Ramadas). Only the Days refused to posted in a timely matter. A month later I sent in an email and the stay was credited. This does seem to be a common problem sadly.

This is the most unreliable program. They simply don't care whether your points or miles have been posted or not. In some sense they are cheating customers. In China there are a number of Ramada or HOJO who just pays for the using the logos but do not participate in the program!!!

Sofitel Privilege, and now its successor Accor A-Club, are both pretty bad.

I am really disappointed of the WYNDHAM program.

When I stayed at SUPER 8 Hotel and DAYSINN for 2 nights in China last month,I haven't got any mils from program.
When I called the service center,I told them my confirmed reservation notification.My god,
they told me they can not find the confirmed reservation notification in the past time. They didn't give me any clear answers after talking for 20 minutes.
I have to find the other ways.
I sent one email to customerservice@wyndhamrewards.com,It gave me information they will give me feedback in 3-5 working days.
But I haven't got any answer after the 5 days.

Wyndam Reward is out!! and should be avoided at all times.

I just want to contact with its vice president JILL NOBLETT and tell him how "good" the Wyndam Reward is?

Anybody know JILL NOBLETT email?

This happened to me when it was Trip Rewards (and very little has changed with the name switch). I actually did get an answer -- they said that the particular hotel does not participate in the award scheme. When it comes right down to it, the room I stayed at was dirt cheap (as are most of the Wyndham chains), so I guess beggars can't be choosers...but I'd probably agree with most posters that this is not a great reward program. The difference is, I think the corporate higher-ups @ Wyndham realize it doesn't have to be at the price they charge for rooms. I find they are consistently the cheapest chain hotels out there.

I think this company is playing chicken. Hold back points/miles from posting. X percent will forget entirely. Of the Y percent that don't forget, Z percent of them will call or email and then forget.

I am sure their bean counters have calculated the percentages of X, Y, and Z and WR sees the financial savings by dragging their feet.

This truly is a horrible program. I won't say the worst because I have had to fight for Choice points and LaQuinta points as well.

With Miami Hilton properties being so dang expensive, last night I booked a room at the Ramada using the Wyndham website.

When I checked in this afternoon, no rewards number, no customer data (Had to fill in the reservation form) and then they copied my DL (Which I HATE) In this day and age; that is just unacceptable.

I wonder how long it would have taken to figure out who I was had I been a no-show?

With Miami Hilton properties being so dang expensive, last night I booked a room at the Ramada using the Wyndham website.

When I checked in this afternoon, no rewards number, no customer data (Had to fill in the reservation form) and then they copied my DL (Which I HATE) In this day and age; that is just unacceptable.

At least six times I with WR properties I have found when checking in that there was no WR# in the reservation. Yet they had my CC# on file and needed me to present the card for swiping. :rolleyes:

I wonder how long it would have taken to figure out who I was had I been a no-show?
A nanosecond to charge the card you used to reserve the room. I guarantee it. Again :rolleyes:.

The game is chicken. Who's gonna blink first?

You know as bad as they are, I did get my 10,000 miles for participating in their promotion this year earlier than I expected to. This did increase their standing in my eyes.

These guys have no idea that some of their guests stay at real chains with real programs. Hilton, Starwood, Marriott. I have had a terrible time navigating their website to try to book award stays. At least the people on the 800 number speak english.

This program and most of the hotels in it are a joke.

These guys have no idea that some of their guests stay at real chains with real programs. Hilton, Starwood, Marriott. I have had a terrible time navigating their website to try to book award stays. At least the people on the 800 number speak english.

This program and most of the hotels in it are a joke.

I think 2:15 stays actually posted without me having to intervene.

I agree that this is the worst hotel loyalty program I've ever belonged to, not just because one's account expires every 18 months if there is no activity or because one's points expire every four years whether or not one has activity or not, although those two policies are pretty bad. I think it's the worst because of their lack of communication with loyal customers. I just wrote a blog post about my experience: http://www.consumertraveler.com/today/wyndhams-non-rewards-expiration-without-notification/. Needless to say, I will not enroll in this program again.

I agree that this is the worst hotel loyalty program I've ever belonged to, not just because one's account expires every 18 months if there is no activity or because one's points expire every four years whether or not one has activity or not, although those two policies are pretty bad. I think it's the worst because of their lack of communication with loyal customers. I just wrote a blog post about my experience: http://www.consumertraveler.com/today/wyndhams-non-rewards-expiration-without-notification/. Needless to say, I will not enroll in this program again. I contacted them 6 weeks ago and asked for a card. Not that I really wanted a card, I just get tired of my membership number being invisible at check in. I was told 2-4 weeks...... and here I am, committed to avoiding this chain.

After finding this program inconvenient, and obnoxoius, I have to admit that they replaced the points from certificates I could not use in my account with no problem. Today were extremely helpful getting me sorted out for a stay in London.

So, suffice it to say like all these programs, and all of us they have good days and bad days. Some things are infuriating and others endearing.

I think I have to give credit where credit is due.

I usually stay at the "Days" brand (Inn/Hotel/Suites) in China (SZX, PEK, SHA). These properties provide good value for money and they are equivilent to at least 4-stars standard and most of them new hotels.

The points and miles come as bonus to me as I am staying at these properties no matter what.

As far as the loyalty program is concern, I have never been able to get the front desk to include my membership number in the reservation. Having said that, I would always send in email for missing stays.

Since my sign up in 2007, all my points and miles (via email request for missing stays) have been properly processed without any follow-up (with exceptions of one or two incidents where follow-ups were necessary).

Therefore, this program works well for me :D ^

Therefore, this program works well for me :D ^

Did you participate in the 10K miles for 3 stays (http://www.flyertalk.com/forum/wyndham-rewards-formerly-triprewards/954577-10k-miles-3-stays.html) promotion?

Glad this program works out for some. I will keep this info in the back of my head in case I have any trips to China (unlikely, but ya never know). Curious, what is your experience with the "Days" brands in the U.S.?

Did you participate in the 10K miles for 3 stays (http://www.flyertalk.com/forum/wyndham-rewards-formerly-triprewards/954577-10k-miles-3-stays.html) promotion?
I could not participate as I did not stay at 3 different brands under the Wyndham group.

Glad this program works out for some. I will keep this info in the back of my head in case I have any trips to China
The "Days" brand is rapidly expanding all over China. Alot of them are newly built and of quality too.


Curious, what is your experience with the "Days" brands in the U.S.?
I don't believe I have ever stayed at any of the "Days" brand in the US.

The "Days" brand is rapidly expanding all over China. Alot of them are newly built and of quality too.

Thanks Chris. I doubt that I am the only one who did not know of the "Days" difference in China. (or maybe I just don't want to believe that I am the last to know :D)

It has been two weeks, stay is still not posting. :td:

And this is after I reported a missing stay!

I had four stays in the US, two at Days Inn and two at Super8 within a week and none have posted yet even though my number is listed on the receipt. I have filed two missing stay request but nothing so far.

Same thing going on here, a stay booked through their site isn't posting, and their site is been down today. Pretty flaky for such a site to be offline for hours.

What is sad is that it wasn't always like this. I stayed with them in Dallas TX, near Love Field, in March 2009. I don't remember exactly, but the miles posted shortly there after with no drama.

But, this year, I posted this post:
http://www.flyertalk.com/forum/wyndham-rewards-formerly-triprewards/1089351-how-long-after-posting-points-wr-before-shows-up-southwest.html

And, I'm still waiting for a April 25 stay. They just posted a June 4 stay on June 26. That is, on THEIR web site. Still no actual award showing up in my account at Southwest.

And, all this about "its the airline's fault" is just a lie. With Alamo, I can't even get back home before miles show up after returning a car. With Dollar, its usually 3-7 days after returning the car. That's reasonable. But, if WYNDHAM is going to behave this way, its an anti-loyalty program, not a loyalty program!

I've got reservations booked for my summer vacation. None of them involve WYNDHAM hotels. Hey, WYNDHAM REWARDS guy, are you reading this?!?!

Life is too short to have to spend it tracking a 1/2 rapid rewards credit for 8 weeks. But, at this point, I will NEVER give up. They WILL give this award, if it kills them, or kills me, whichever comes first!

I've got reservations booked for my summer vacation. None of them involve WYNDHAM hotels. Hey, WYNDHAM REWARDS guy, are you reading this?!?!

Life is too short to have to spend it tracking a 1/2 rapid rewards credit for 8 weeks. But, at this point, I will NEVER give up. They WILL give this award, if it kills them, or kills me, whichever comes first!

That's the FT spirit! We're behind you FC. In case you didn't know, Marriott is running a pretty good DL SkyMiles promo (https://www.marriott.com/rewards/promotion.mi?promotion=DE10) through early September. I don't know of any Marriott/WN promos going on right now.

That's the FT spirit! We're behind you FC. In case you didn't know, Marriott is running a pretty good DL SkyMiles promo (https://www.marriott.com/rewards/promotion.mi?promotion=DE10) through early September. I don't know of any Marriott/WN promos going on right now.

I picked hotels (Radisson, A-Loft, Choice) that were close to what I wanted to do on vacation. Those hotels had particularly good rates for the Boston and Cape Cod area. Radission paid for itself in that I don't have to rent a car, which I hear is a pain to drive and park in the city anyway. Will rent car later in the trip to get out of the city and then to return to the airport.

Radisson and A-Loft don't give RR points but Choice does, so with the car, its 4 RR points (flight out, flight back, car with double points and two different Choice hotels). Will earn UA miles on Radisson and A-Loft. I have always had good luck with those chains posting. If not, look in those forums after August 1 to see what I've got to say!

There was a Ramada or two along the way that I could have used, but pricing won out. Since everybody gives points, might as well go for the best priced or best located hotels. Sure, a 2x or 4x promo might sweeten the deal, but if it is going to be like my above experiences, I'm not going to get the 1-2 RR credits, just like I didn't get the 0.5 credits for up to 8-10 weeks.

However, based on the above situation, if there comes a time where there are two choices, Wyndham and somebody else, each with equal points, but the "somebody else" is only slightly more, who do you think I am going to go with? Somebody else!

June 30 update.

Oh WOW. Stays from April 25 and June 4 actually posted last night to Southwest Airlines.

Accordingly, based on this experience, allow just over 2 months for a posting, especially if Wyndham screws it up the first time.

I'll leave it up to you if it is worth tracking your stays for this period of time for the same 1/2 RR credit that you would have got with anybody else. I'd suggest that it is only if the Wyndham hotel's price is really really really a lot better than the competitors or if the location just happens to be better for you. Otherwise, a company that can post in less than a month would be my preference.

Sometimes a Wyndham Rewards property will post really promptly and other times you have to jump through incredible hoops to try to get your credit. I can't think of any hotel brand that has a weaker customer support base for dealing with these issues.
And unfortunately it seems their properties hold back on giving you the points you earned more than any other hotel chain as well...

And unfortunately it seems their properties hold back on giving you the points you earned more than any other hotel chain as well...

I suspect these properties you mention are playing chicken. They assume X% of guests will never notice, Y% will notice but not follow through, and Z% will actually follow through with emails, letters, and phone calls.

Why incur X+Y+Z expense when, by playing chicken, you could get away with just paying Z? As a former bean counter I can testify that this practice is common across many aspects of SOP. Insurance companies are notorious for playing this game.

Hadn't heard back on my request, so I called, and learned two things:
1. They are currently up to May 24 on e-mails; they have a backlog of about 4500 e-mail requests to deal with. So, that's a 5 to 6 week lag.
2. My stay was at a Travellodge in Canada, which doesn't participate in the Wyndham rewards program, even though it is a Wyndham property and the stay was booked through their site while logged in. Canada has it's own separate program.

I booked there to fill out my account and get needed points, but that failed. I'll just find a cheap property to burn my remaining points, and try a different program next time.

I suspect these properties you mention are playing chicken. They assume X% of guests will never notice, Y% will notice but not follow through, and Z% will actually follow through with emails, letters, and phone calls.

Why incur X+Y+Z expense when, by playing chicken, you could get away with just paying Z? As a former bean counter I can testify that this practice is common across many aspects of SOP. Insurance companies are notorious for playing this game.


It may be SOP, but its penny wise and pound foolish. The purpose of a loyalty program is to build ... loyalty! If the loyalty program adds drama to the customer's life, and doesn't deliver as promised for X+Y% of the customers, customers are going to take their business elsewhere.

Even worse is a car rental company that charges for the FF points. Failing to deliver there constitutes fraud in my opinion. (You charged me $8 and then you still didn't give me the points?!?!?!?!)

I will agree this program is pretty week but it also has some pretty cheap properties so......you get what you pay for in this regard.

If the hotel does not have my info when I check-in that is a big red flag to me. I am sure it is passed on to them but they probably are avoiding it and I would guess do not even put it in when it is given at check-in. I have had good success with te WR agents on missing stays etc. They have always been quick and effecient so no complaints with them.

This program became slighty more valuable by adding BMI as a partner but only if everything else is outrageous with regards to pricing.

Maybe we need a thread with properties that post quicky and which ones do not.

If the loyalty program adds drama to the customer's life, and doesn't deliver as promised for X+Y% of the customers, customers are going to take their business elsewhere.I don't think so, at least for this program. I'm guessing that the vast majority of their customers make their decisions based on price alone - if they can get the same type of hotel in the same area for $2/night cheaper, they'll switch. The average customer is not like us - we're a very small minority.

Personally, I like this program. I get 4 miles per $ (not including the taxes), and I have a better choice of airline transfer partners than Amex MR. But then again, I haven't had an issue with stays posting, and I'm not the one staying at their hotels.

I found out by accident that they canceled me and removed 23000 points with out warning or anything. I wasn't able to travel and use any hotel for a long time due to having to take care of my mother had to around her 24/7 due to illness, Dementia, and still can't. But it would have been nice to let me know so I could have gotten something from the points. So now when I start traveling I will avoid their hotel, will be a priority. Not a way to treat a customer that was a loyal fan at one time. That is the way they treat their customers.

http://bodybuilderspro.info/pictures/35/1274732818/random.gifJune 30 update.

Oh WOW. Stays from April 25 and June 4 actually posted last night to Southwest Airlines.

Accordingly, based on this experience, allow just over 2 months for a posting, especially if Wyndham screws it up the first time.

I'll leave it up to you if it is worth tracking your stays for this period of time for the same 1/2 RR credit that you would have got with anybody else. I'd suggest that it is only if the Wyndham hotel's price is really really really a lot better than the competitors or if the location just happens to be better for you. Otherwise, a company that can post in less than a month would be my preference.

Your exp. seems the norm here, which is pretty bad, but I find this thread hilaroius.