Other Hotel Programs - Moevenpick complains when you use their BRG

I had a BRG claim refused by an uncovered reason by Moevenpick. Because of this I wrote to their reservation manager and received the following email as a reply from which I quote the complain part here (translated from German):http://www.flyertalk.com/forum/newthread.php?do=newthread&f=431
"Dear Mister XXXX,

.....

Misters XXX - this is now the third time within one year - this inflicts the assumption that you proceed with purpose and that you choose offer and vendor according to the possibilty to receive a saving with the help of a best price garantee. The best price guarantee should protect customers against unfair vendors in the web - and we have proved that we honor it. But you reverse this intent and use it against us and maybe other vendors."

Best regards,
XXXXX XXXXXX

------------------------------------------------------------------
XXXX XXXXX
Vice President Distribution"

The German original text:
"Sehr geehrter Herr XXX,

....

Herr XXX - das ist jetzt 3. Mal in einem Jahr - es drängt sich die Vermutung
auf dass Sie mit Absicht vorgehen und Anbieter und Angebot danach auswählen, ob
mit Hilfe einer Bestpreisgarantie ein Preisvorteil zu erwirken ist. Die Best
Available Rate Garantie soll Kunden schützen vor unlauteren Anbietern im Web -
und wir haben auch bewiesen dass wir sie einlösen. Sie jedoch kehren diese
Absicht um und verwenden sie gegen uns/ev auch andere Anbieter.

Mit freundlichen Grüssen

XXXXX XXXXXX

------------------------------------------------------------------
XXXX XXXXX
Vice President Distribution"
"


So they complain in a very strange tone that I use the BRG. And they try to claim, that their marketing tool BRG (which helps to save them commission) really is a customer protection scheme.

Gee, and I thought that the BRG was meant to, well, guarantee that the best prices for one of their hotels is always on their website.

I'd go above Siebert's head to Egli.

Gee, and I thought that the BRG was meant to, well, guarantee that the best prices for one of their hotels is always on their website.

I'd go above Siebert's head to Egli.

Actually I wrote to the CEO of Mövenpick Hotels & Resorts, but received no reply yet.

haha!

The noble Movenpick protecting customers from evil companies such as Expedia!

Haha.

What a ridiculous response. So you're doing something unfair by using their own lowest price guarantee?

I know how they could avoid you being so 'unfair'. Have the lowest available price ,- :p