Southwest Rapid Rewards - Priority Check-In - Please Petition Here for All Large Stations!

Even though WN lines tend to move pretty fast, 10-15 minute wait is not unusual at peak times.

I am loving the priority check-in for BS/A-list members they are testing in PHX. It really eliminates a lot of uncertainties when I fly. I don't get the feeling they are testing the implementation (which might take some fine-tuning), I get the feeling that they are testing the need. There is nothing to test on the need front - it is needed. Just do it!

I figure I start a thread here so WN can see people like it and roll this out to larger stations.

Thanks.

While it's not a large station, PDX would be a great location for one. Ever since they removed the kiosks by the escalator from the parking lot, you have to go stand in line. Last time I was there, the "BP Only" kiosk at the ticket counter was inop.

As for a large station: Oakland. Except there they can't enforce the Fly By lane at security. I wonder if they'd enforce the check in lane? LAX would also be really beneficial.

Yes, username, eliminating uncertainty and minimizing the maximum wait time is the name of the game. When we can be confident that the wait will not exceed 5 or 10 minutes, we can pocket the time savings by arriving at the airport later. That's the bottom line for the customer.

I would certainly be in favor of priority check-in ( who wouldn't ? ). If WN was willing to commit resources to increasing speed of check-in, the single biggest thing they could do at large stations is have a person at the front of the line telling people to go to the open kiosks.

**Broken record alert**

I've said it before and I'll say it again, just have all the machines that are already paid for and installed UP and RUNNING at all times and all of this is moot. I've never seen an alrline with such a high percentage of its kiosks not working at peak times.

Case in point, I'm in a long bag check line at TPA Friday afternoon. At least 1/2 of the estimated 16 stations are out of order, either via the on screen message or placards taped on the screen.

Problem is that the "out of order" machines are interspersed randomly throughout and now its impossible from the head of the line to tell if an "open" spot is in front of a "dead" or "live" machine. So no one moves up on their own and occasionally an agent has to yell from the very end, from behind the counter, for people to step up. But this isn't done continuously and the line stalls time and time again despite open, working machines being available from my vantage point in line (but not easily visible to the head of the line).

Finally after 20 minutes, I'm in the #2 for takeoff position and a working terminal opens up in front of the head of the line. #1 isn't moving and I ask her to go ahead. Now she's arguing with me that she wasn't called up to use it, presumably after being "trained" to listen for a long while. I counter with that its a self-service machine and waiting for help kind of defeats the purpose. With a glare, she finally goes ahead and uses the machine.

I see this all the time at larger volume airports time and time again. I love everything else on WN. Why can't they get this right without excuses of staffing levels, being out of paper, broken machines, etc. If the kiosks are really "out of service" this much, there is a much bigger problem - either mechanically or labor.

"Finally after 20 minutes, I'm in the #2 for takeoff position and a working terminal opens up in front of the head of the line. #1 isn't moving and I ask her to go ahead. Now she's arguing with me that she wasn't called up to use it, presumably after being "trained" to listen for a long while. I counter with that its a self-service machine and waiting for help kind of defeats the purpose. With a glare, she finally goes ahead and uses the machine.
"

== Yes, this has happened to me in exact same fashion with unexperienced travelers at BWI. I basically say "there is a kiosk open, would you like to use it?" If they say no or mumble, I say "Ok, well since you've declined, I will". Ms. PHLflying gives me a "why hurry" look but I get so annoyed the lines are moving slow for no good reason.

I also get annoyed by the folks who crowd over the machine waiting for the bag to be tagged. The machine should have a message asking them to step aside...

**Broken record alert**

I've said it before and I'll say it again, just have all the machines that are already paid for and installed UP and RUNNING at all times and all of this is moot. I've never seen an alrline with such a high percentage of its kiosks not working at peak times.

Case in point, I'm in a long bag check line at TPA Friday afternoon. At least 1/2 of the estimated 16 stations are out of order, either via the on screen message or placards taped on the screen.

Problem is that the "out of order" machines are interspersed randomly throughout and now its impossible from the head of the line to tell if an "open" spot is in front of a "dead" or "live" machine. So no one moves up on their own and occasionally an agent has to yell from the very end, from behind the counter, for people to step up. But this isn't done continuously and the line stalls time and time again despite open, working machines being available from my vantage point in line (but not easily visible to the head of the line).

Finally after 20 minutes, I'm in the #2 for takeoff position and a working terminal opens up in front of the head of the line. #1 isn't moving and I ask her to go ahead. Now she's arguing with me that she wasn't called up to use it, presumably after being "trained" to listen for a long while. I counter with that its a self-service machine and waiting for help kind of defeats the purpose. With a glare, she finally goes ahead and uses the machine.

I see this all the time at larger volume airports time and time again. I love everything else on WN. Why can't they get this right without excuses of staffing levels, being out of paper, broken machines, etc. If the kiosks are really "out of service" this much, there is a much bigger problem - either mechanically or labor.

I agree 100% Consider this my signature! Just a few minutes ago I was at the middle of the line at FLL, shouting to people to give them the numbers of open kiosks.

It could be easy to enforce, just program the kiosk to only accept reservations for A-List/BS Customers. I'd like to see it at (in order of urgency) DEN, OAK, PHX (permanently), TPA, LAS, LAX, FLL, and MCO.

The nice thing about PHX is they seem to have dedicated staff to get you into the correct line. Seems like a lot of people who haven't flown in awhile always want to talk to someone...making the line a little slower for those who really need to talk to someone (for a lap child boarding pass, for example). At PHX, the staff ask you what you need, and get you into the right line.

When I flew out of IND recently (not a large station, of course), I may be mistaken, but I'm not sure I even saw a kiosk. Seemed very strange when compared to the efficiency of PHX. It almost seemed a small town airport...no one in a hurry...short lines.

I should vote NO. Of course, I'm not a BS or an A List anymore. I do travel quite a bit, but not enough for A List.

But, I understand the priority line --- But if people can't even get in order at the gate, why would they pick the correct line.

I usually see many unused machines (PHX mainly), but I think due to the lack of staff to handle any more kiosks. Still, on average, about 10 min wait -- not too bad.

If adding this was as much of a joke as the A List security line in HOU I could care less......there is 0 benefit in HOU.

**Broken record alert**

I've said it before and I'll say it again, just have all the machines that are already paid for and installed UP and RUNNING at all times and all of this is moot. I've never seen an alrline with such a high percentage of its kiosks not working at peak times.

*** [snip] *** I see this all the time at larger volume airports time and time again. I love everything else on WN. Why can't they get this right without excuses of staffing levels, being out of paper, broken machines, etc. If the kiosks are really "out of service" this much, there is a much bigger problem - either mechanically or labor.

+1

WN needs to recognize the issue and fix the problem.

A-list and BS priority lines will only provide a few people with a fix.

**Broken record alert**

I've said it before and I'll say it again, just have all the machines that are already paid for and installed UP and RUNNING at all times and all of this is moot. I've never seen an alrline with such a high percentage of its kiosks not working at peak times.

Case in point, I'm in a long bag check line at TPA Friday afternoon. At least 1/2 of the estimated 16 stations are out of order, either via the on screen message or placards taped on the screen.

Problem is that the "out of order" machines are interspersed randomly throughout and now its impossible from the head of the line to tell if an "open" spot is in front of a "dead" or "live" machine. So no one moves up on their own and occasionally an agent has to yell from the very end, from behind the counter, for people to step up. But this isn't done continuously and the line stalls time and time again despite open, working machines being available from my vantage point in line (but not easily visible to the head of the line).

Finally after 20 minutes, I'm in the #2 for takeoff position and a working terminal opens up in front of the head of the line. #1 isn't moving and I ask her to go ahead. Now she's arguing with me that she wasn't called up to use it, presumably after being "trained" to listen for a long while. I counter with that its a self-service machine and waiting for help kind of defeats the purpose. With a glare, she finally goes ahead and uses the machine.

I see this all the time at larger volume airports time and time again. I love everything else on WN. Why can't they get this right without excuses of staffing levels, being out of paper, broken machines, etc. If the kiosks are really "out of service" this much, there is a much bigger problem - either mechanically or labor.


Hi Joshua,

When I saw your posting, I wanted to give you some specifics, so our Ground Ops Leadership here in Dallas contacted our Station Leader in Tampa. Here is his report:

Our assumption is that this occurred last Friday, June 12th.

On the AM shift we had 7 kiosks staffed (14 screens) and had 60% of our bookings between 6 am - 2 pm. On the PM shift between 2 pm - 11 pm we were had the other 40% and had 5 kiosks staffed (10 screens). We provide breaks for our folks during no-peak times which results in 1 less Ticket Agent. We also had a line monitor/lobby agent staffed from 6 am - 230 pm and from 230 pm - 700 pm.

This Customer does not specify the exact time of departure, but does mention departing in the afternoon. Our longest wait time between the hours of 11 am - 530 pm was 76 Customers in line with a 10 minute wait. The longest wait time all day long occurred in the 0930 am hour where we had 146 Customers in line with a 26-minute wait.

Although it may be frustrating at times to see kiosks closed, our folks pride themselves on working the line and ensuring the shortest wait possible. On this day, if he departed in the afternoon, his wait should have been no longer than 10 minutes.

Brian

Thank you for the inside information Brian. Never realized that such detailed information was recorded.

It was actually Friday June 5 about 1:00-1:30 pm. Upon retrospect, it probably was less a bit less than 20 minutes but anytime in line seems like an entirety to me when it isn't moving. I was actually much EARLIER than usual for a change and was hoping to catch lunch at a sit down restaurant before security but that hope evaporated in line.

I don't question that your folks work hard to keep the line at a reasonable wait. But I didn't see a line monitor which clearly bogged down the line simply because its near impossible to see down the line at the head and it and tell what machine is open and active vs. open and out of service. Perhaps bunching them together would help? If the max wait was 10 minutes but it could have been 5, why not strive for that?

I'm doing it again this Friday, I'll pay more attention. I fear just having any line and any non working machines gives the appearance of inefficiency.

Brian, I have another one for you to check out:

SJC, May 23, 9:30am. Long lines at both curbside checkin, kiosks, and for ticket change/purchase. We waited at least 1/2 hour. As a former union member, I can't endorse replacing good people - i.e. virtually all WN employees - with machines. But if you are going to do it, at least provide enough functioning kiosks and attendants.

But if you are going to do it, at least provide enough functioning kiosks and attendants.

I passed through the new check in area in SJC a few weeks ago (awesome area, btw) and there were a ton of kiosks that ran down the glass hallway. It seemed like there were about 30-40 in there, plus at least a dozen at the WN counter.

It does look bad to have a huge bank of kiosks and only four or five that are operational, especially when there's a line. I complained to Brian about this last year when I encountered it at OAK. Same goes for PHX.

Brian, that's frighteningly detailed info you have. :D

the unattended kiosk issue is the same as at supermarkets with 15 registers and only 2 open. it's frustrating and sets a bad impression even if there are good reasons for load balancing, peak capacity, etc.

To eliminate the issue of the open kiosks not being taken by the next person in line, perhaps add a red and green light to the top of the machine. When it returns to the 'Click Here to Check-in' screen, the light can change to green to give a clear visual clue that the system is ready for the next person in line to move to. It reduces the need for the agents to yell and should move the line faster.

What I'd really like to see more of is the bag drop that's in place in OAK. It's so nice, but most people don't know about it (which may be why it's nice). I've never waited more than a minute to use it. They really should add a sign to the main checkin area to tell people about the bag drop. Quite a few people were waiting in that line that didn't need to be. It would help all around

the unattended kiosk issue is the same as at supermarkets with 15 registers and only 2 open. it's frustrating and sets a bad impression even if there are good reasons for load balancing, peak capacity, etc.

Great analogy - but what makes it worse is that these machines are primarily SELF SERVICE. It would be as if most of the self service registers at Home Depot were out of order. I don't mind you transferring some of the work to me but don't make me wait unnecessarily to do that!

Thank you for the inside information Brian. Never realized that such detailed information was recorded.

It was actually Friday June 5 about 1:00-1:30 pm. Upon retrospect, it probably was less a bit less than 20 minutes but anytime in line seems like an entirety to me when it isn't moving. I was actually much EARLIER than usual for a change and was hoping to catch lunch at a sit down restaurant before security but that hope evaporated in line.

I don't question that your folks work hard to keep the line at a reasonable wait. But I didn't see a line monitor which clearly bogged down the line simply because its near impossible to see down the line at the head and it and tell what machine is open and active vs. open and out of service. Perhaps bunching them together would help? If the max wait was 10 minutes but it could have been 5, why not strive for that?

I'm doing it again this Friday, I'll pay more attention. I fear just having any line and any non working machines gives the appearance of inefficiency.

I had all of this written and then saw medic-agains post with the grocery store analogy. In addition to what I wrote below, there is a lot of fluidity in airport lobby design going on right now, and as you have noticed we are trying out different things in different stations. The new terminal building here in Dallas will be an empty canvas for some innovvative ideas if they make the cut to final design. You may also see some new things as we open upcoming new stations.

Well we certainly don't want to delay anyone and in an ideal world, there would be no lines. The problem with airport staffing is that like almost everything else in the industry it is cyclical. Every day, our stations look at the bookings for upcoming days, and if needed set up overtime if needed. But this is what they have to work with. Lets say we staff a shift so it can handle Customers with a ten-minute wait or less. And for seven hours of that shift we can accomplish this with X people. But during the other hour bookings are higher and/or flights are bunched. It doesn't make business sense to staff for that one bump during the day and have folks stand around the rest of the time, so we may let the line grow during this rush period. Its kind of the same theory of going to a WalMart at 3am. They may have 25 checkout lanes, but only staff them with two people at that time of night. It's really balancing Customer Service with the biggest "bang" for the staffing "buck."

One other thing,
Boraxo, May 23 was part of the heavy Memorial Day weekend, and we had a system load factor of almost 80 percent.

One other thing,
Boraxo, May 23 was part of the heavy Memorial Day weekend, and we had a system load factor of almost 80 percent.

Obviously an unforseen event :rolleyes: Perhaps management should note that Safeway has all of their cashiers working the day before Thanksgiving.

However, I do very much appreciate that you are able to provide a personalized response to our questions, it's something you rarely find in this industry.

I passed through the new check in area in SJC a few weeks ago (awesome area, btw) and there were a ton of kiosks that ran down the glass hallway. It seemed like there were about 30-40 in there, plus at least a dozen at the WN counter.


The new Terminal 1 check-in area at SJC has multi-airline self check in machines. (Previously, I'd only seen these at LAS or outside of US.) So you can use the machines on the AA side to check in on WN.

Obviously an unforseen event :rolleyes: Perhaps management should note that Safeway has all of their cashiers working the day before Thanksgiving.

However, I do very much appreciate that you are able to provide a personalized response to our questions, it's something you rarely find in this industry.

Touche, but my point was that you may have to wait longer during busy holiday periods, even with additional staffing. A busy Saturday holiday morning is much different than the same numbers of Customers on a typical Monday morning.

Brian,

It would be much easier for the line if the Kiosks farthest from the line were shut down when not all are going to be staffed. There is no question that with some lines at some times, it is difficult to tell whether an open kiosk exists or not because of intervening closed kiosks.

Also, when there is no person telling the uninitiated to go to open kiosks without being called, it might be helpful to have a sign telling people to go to any open kiosk.

Hey everyone,
I will share your suggestions with my monthly report.
Brian

I hadn't even read this thread until now, thinking it was a petition thread as indicated by the title.
...its impossible from the head of the line to tell if an "open" spot is in front of a "dead" or "live" machine.The last time I flew out of LAS the kiosks were out on the floor, not at the counter, and placed in several rows of paired back-to-back kiosks. Talk about impossible to tell which kiosks are operational!!

Some sort of "Ready" indicator like a green light is such an obvious approach it is difficult to imagine how it could have been missed. Given how much SWA loves the DING! sound effect it is almost surprising they didn't use something like a "DING! You are now free to use this check-in kiosk" message. (Yes, it would get pretty annoying hearing it over and over.)

Fry's Electronics has locations in the Dallas area. Surely someone from HQ has observed how they use both a green light indicator and a dedicated line director who tells each customer which register is ready for them (assuming those stores operate like the ones I've been to).

While we're on the general topic of improving the on site check-in experience: another thing that is needed is communication of counter operating hours. At DEN Saturday morning we dutifully arrived earlier than the 90 minutes before flight time as suggested by SWA (http://www.southwest.com/travel_center/suggested_arrival.html) and found a long line that appeared to be crawling at best. We could see activity at one kiosk and wondered why there was only one employee working such a long line. We soon noticed that people at the head of the line were lying on the floor waiting. :confused:

Eventually we realized the activity we observed was only customers using the "no bags" kiosks; there were no employees present at all. The ticket counter was not yet open, and we saw no signage indicating the hours. At least one LED message board mentioned that free check-in was available outside, but very few customers went outside to use it. Later I looked at SWA's DEN airport information page (http://travel.southwest.com/travel/airportDetails.html?airportCode=DEN) and found no mention of hours. We ended up waiting about 20 minutes for the counter to open and another 20 minutes to get through the line once it did open. This is a terrible way to make a good impression, especially for a company that thinks quality customer service is a key to success. At a minimum one of the LED message boards could have been used to let passengers know what time the counter would open. Even better might be to have the counter at least minimally staffed starting 15 to 30 minutes before the suggested arrival time for the first flights of the day.

I hadn't even read this thread until now, thinking it was a petition thread as indicated by the title.

Surely you should realize by now that very few FT threads stay on-topic.

Surely you should realize by now that very few FT threads stay on-topic.

Sorry, I inadvertently nudged it in another direction when I commented that there was no need for this service if they just operated the kiosks better.
Please feel free to correct the title.

Had another check-in experience in TPA 6pm Thursday night 6/18. 3 employees serving 6 Kiosks, another 8 not in service. None of the operating machines "touching" each other, there were at least non-working one pair in between. 9 minutes to get me to a machine and there really wasn't a sizable line when I started but by the time I got up, it had easily doubled.

I also question why an employee can't cover more than 2 machines at a time for bag drops only. Check of ID, here are your tags, be done. Why lookup and write the Gate# down (machine and overheads tell you) and do away with empty ticket jacket (already have a boarding pass from home or the machine)?

Just my 2 cents.

In LAS, I've noticed the number of non-working kiosks as well. Perhaps they don't have the staffing to keep up with the number of kiosks? Perhaps they are not broken, just in an out-of-service mode to keep the operating kiosks to agents in balance?

It is too bad that they didn't have the kiosk print the bag tag instead of having it behind the counter and having to call the name. I think I'm qualified to put the tag on my bag. Then the agent could check my ID, check my bag tag, check to make sure the names match and we'd be on our way. That would remove the delay of having to call my name. Not sure if that can be done now. However, shifting the time it takes to put the tag on the bag from their agents to me would be a time savings for them. I wouldn't mind doing that.

My personal strategy is that when the lines at the kiosk are long, I just duck back outside and see how the lines are for curbside check-in. Its easily worth $1 to save 10 minutes in line, IMHO.

I like the jacket to have my bag tag stapled to, but it is a possible place to save money. If the bag tag was slightly bigger, I think I would fear losing it less. I, for one, don't need the gate number written on the jacket. That could save a few seconds per customer, which would speed up the line.

If they do put in a priority bag check line for BS and A-list, I would hope it would not come at the expense of the general members. I'm A-list now, so this sounds like a good idea, but if I fall short of A-list, I don't want a longer general member line. This could be a double-edged sword.

I find it funny that some people say "no, I am not BS/A-list" or "no if it will be at the expense of non-elites". I think the whole point is to make life easier for BS/A-list and probably at the expense of those less fortunate. This is the only time I think like a Republican :D

Obviously this thread has brought up a lot of good points on how WN can improve the check-in lines. I am sure they know many of them already but it is good that they know we are alll watching ;) Yes, it is strange why they seem so efficient on some fronts yet so inefficient on others.

I try to save paper for them. So, I rarely use a ticket jacket. I just put the bag receipt in my wallet. I think these are standard labels that everyone uses so it will probably be a big hassle if they wanted to change the size.

I mentioned above that we were looking at ticket counter spaces with new eyes. Here is a sneak peak at our LGA Counter (http://twitpic.com/8ddai)(we start service on Sun.) Keep in mind that this is a small counter, but it shows some of the new ideas for traffic flow that we are looking at.

I mentioned above that we were looking at ticket counter spaces with new eyes. Here is a sneak peak at our LGA Counter (http://twitpic.com/8ddai)(we start service on Sun.) Keep in mind that this is a small counter, but it shows some of the new ideas for traffic flow that we are looking at.

You should model it after the 1st class check in with CX in HKG. I always liked the nice greeters who point you to an open 'desk' :).

That being said, I have said before and will say it again, if WN wants to attract additional 'business' travelers, they need to do what the other airlines do:

1 - Have a dedicated 'priority' line for baggage and check in
2 - Allow Family Members to use the same lines and board together (we do this by boarding at the end of A-30)

Thanks!

The nice thing about PHX is they seem to have dedicated staff to get you into the correct line. Seems like a lot of people who haven't flown in awhile always want to talk to someone...making the line a little slower for those who really need to talk to someone (for a lap child boarding pass, for example). At PHX, the staff ask you what you need, and get you into the right line.

When I flew out of IND recently (not a large station, of course), I may be mistaken, but I'm not sure I even saw a kiosk. Seemed very strange when compared to the efficiency of PHX. It almost seemed a small town airport...no one in a hurry...short lines.

Yeah, where was that staff in PHX on Christmas Eve a couple of years ago? I don't consider WN in PHX particularly efficient, if you have to check bags at a peak time. In fact, on my Christmas Eve near fiasco, all the kiosks weren't even manned and the WN (yes WN) employees were somewhat rude and generally not helpful. Not the best day for WN (it was much more what I would have expected from a legacy airline)!

My conclusion: US at PHX is much more organized and efficient.

Here is another thought, can we separate "need changes, options and more attention" passengers from the "just want to drop bags" passengers?

I think the kiosks attempt to "do it all" at the airports I frequent.

Two problems here, ONE - the space in front of a kiosk is occupied but not in use while the Passenger and Employee discuss options, reroutes, payment, etc and TWO - the poor guy at the adjacent machine stews and waits for his claim stubs while the Passenger and Employee discuss options, reroutes, payment, etc...

Interesting discussion. I was interested in WN suggestions for arrival times are was surprised at the number of airports it is recommended to arrive at the airport 2 hours early.

http://www.southwest.com/travel_center/suggested_arrival.html

If WN truly wants to attract business travelers, they will need to understand that 2 hours early for a 1 or 2 hour flight is not a big draw.

I like the idea of being able to cut it a bit closer to the cutoff time and still be guaranteed my bags will make it without waiting in line. Every minute spent on site counts! I think the next station this should be rolled out in is MCO - worst lines of anywhere! Don't even get me started on the security lines there.

In WN's defense, the lines at LAS run very smoothly. Even though I lament the lack of priority check in every time I queue, I rarely have to wait more than 10-15 mins. Surprising, given the volume through here.

Just noticed when flying out of OAK yesterday they have Priority Check-in. This is a HUGE improvement BUT...

There was no one in the Priority Check-in line so we went into the line (A-Lister). There was one lady at a 'normal' check-in terminal and not an electronic check-in. The first electronic check-ins to the left were out of service and so the next ones were much closer to the other line.

After waiting about 5 mins, the lady completed working with the people in front of us and we went up to her. There were 2 people behind us.

It seems to me that while the idea is good, it hasnt been flushed out in places like Oakland. There is no way to jump in ahead of the normal line as the check-in machines are too far away. There was also no enforcement of the line (just like security). Hopefully they quickly work out the kinks in the system.

I was also at Oakland yesterday and in a rare occurence I had to check a bag. I remember telling my wife, I wish this place was like PHX with the priority line and then there it was!! When I arrived on Sunday at 1:00 P.M. it was being enforced by a SWA employee and she was kicking people out of the line if she did not see their A-List cards. I ran into the same problem as the person above, no one really waved for our line to go to a kiosk, and the regular line is much closer for people to just swoop in and take the next available one. I just barged into the closest kiosk. Only took 4 minutes so I am pretty happy with that.

Side note - A-List security line not enforced but no one was in it, so total time from arriving at OAK to inside security, with checking bags, a mere 12 minutes. I only wish it were always like this!!

I....addition to what I wrote below, there is a lot of fluidity in airport lobby design going on right now, and as you have noticed we are trying out different things in different stations. The new terminal building here in Dallas will be an empty canvas for some innovvative ideas if they make the cut to final design. You may also see some new things as we open upcoming new stations. ......


I'm sure WN has looked at this design that I saw in Miami. AA has a self service check-in area totally separate from their standard check-in lines. It is a huge area that is roped off that has check-in kiosks sprinkled throughout the check-in area. Basically, you walk in, find an open kiosk and proceed with check-in. There is still a bit of a lag though as you then have to wait in a brief line for an agent to tag your bag and do an ID check. I would think this design would be difficult to implement as it requires quite a bit of available square footage.

Just got back from LAX and the Priority Check-In lane is there, but isn't being used. Apparently they will start using it on Sept. 15, and the guy who I asked about it said "it'll roll out system wide eventually."

This will be a huge help at LAX, especially on Fridays and Sundays, if all the kiosks are up and running, and if it's enforced.

Ya know, I was just thinking about this topic this morning and was about to start a thread about priority check-in/bag check for A-List/BS and voila...there's already one!

Does anybody know if there's a priority station at check-in/bag check for A-List in SJC? I've never had to check a bag on WN before so I have no idea what the operations are like at SJC.

I can also say that it doesn't seem like many people observe the rules for the priority security line and there's nobody enforcing it either. Granted it is a shared priority line with AA, but there should still be a TSA agent or somebody guarding the line.