b6v6
Jun 10, 09, 2:29 pm
Skynews just announced that there was a fire in the cockpit on the JQ KIX-OOL flight (A332). The flight had been diverted. More details to follow.
Update
- Flight was diverted to Guam
Update
- Flight was diverted to Guam
Qantas Frequent Flyer - Jetstar KIX-OOL Cockpit Fire
View Full Version : Jetstar KIX-OOL Cockpit Fire
cavemanzk
Jun 10, 09, 2:37 pm
Just has to happen an hour after i think it was a good idea to book JQ for a day trip:D
afterDawn
Jun 10, 09, 2:47 pm
I was just about the start a thread for this. Certainly seemed to be a serious issue at first but now its clear that no crew or passengers were injured. A media statement has just been released:
11 June 2009
Melbourne (1 page)
Jetstar statement regarding Jetstar Flight (JQ 20) Osaka – Gold Coast
A Jetstar A330-200 aircraft operating directly between Osaka and the Gold Coast has made an emergency in-flight diversion but safe landing into Guam International Airport this morning.
Flight JQ 20 departed Osaka (Kansai International Airport) at 20.50 pm local time/ 22.50 pm Australian Eastern Standard Time (AEST) bound for the Gold Coast.
It is understood there was smoke in the cockpit followed by the right hand cockpit window area catching fire before being extinguished by technical crew approximately 3 hours and 50 minutes into the flight operating direct to Australia.
The cockpit window fire was contained to the cockpit only of the aircraft before it was extinguished.
The A330-200 Osaka-Gold Coast service was carrying 186 passengers, 13 crew (including 9 cabin crew and 4 pilots) and 4 infants.
The majority of passengers are Japanese nationals in addition to some overseas nationals and a small number of Australians, the final number to be confirmed.
The aircraft landed without incident into Guam International Airport at 02.20am local time / 02.20am AEST.
All passengers and Jetstar crew are safe and there are no reports of injuries.
Passengers were successfully disembarked around one hour after arrival into Guam.
All passengers were addressed by Jetstar crew, were cleared through Customs and Immigration in Guam, and are now being accommodated in local hotels in Guam.
Alternative flight arrangements have now been made for them to continue to Australia.
Passenger and Jetstar crew recovery will occur through a Jetstar A330-200 aircraft departing this morning from Sydney to Guam and returning to Brisbane International Airport.
Aircraft Engineers in Guam are currently inspecting the aircraft and Jetstar have both advised and are working proactively with relevant authorities.
Further customer enquiries can be made to Jetstar on 131 538 (Australia) and updates will be made at
AFAIK japanese pax looking to return to KIX will be accomodated on JL throughout today and tomorrow. The A332 SYD-GUM-BNE service should be departing sometime this morning.
What an eventful start to the day!
11 June 2009
Melbourne (1 page)
Jetstar statement regarding Jetstar Flight (JQ 20) Osaka – Gold Coast
A Jetstar A330-200 aircraft operating directly between Osaka and the Gold Coast has made an emergency in-flight diversion but safe landing into Guam International Airport this morning.
Flight JQ 20 departed Osaka (Kansai International Airport) at 20.50 pm local time/ 22.50 pm Australian Eastern Standard Time (AEST) bound for the Gold Coast.
It is understood there was smoke in the cockpit followed by the right hand cockpit window area catching fire before being extinguished by technical crew approximately 3 hours and 50 minutes into the flight operating direct to Australia.
The cockpit window fire was contained to the cockpit only of the aircraft before it was extinguished.
The A330-200 Osaka-Gold Coast service was carrying 186 passengers, 13 crew (including 9 cabin crew and 4 pilots) and 4 infants.
The majority of passengers are Japanese nationals in addition to some overseas nationals and a small number of Australians, the final number to be confirmed.
The aircraft landed without incident into Guam International Airport at 02.20am local time / 02.20am AEST.
All passengers and Jetstar crew are safe and there are no reports of injuries.
Passengers were successfully disembarked around one hour after arrival into Guam.
All passengers were addressed by Jetstar crew, were cleared through Customs and Immigration in Guam, and are now being accommodated in local hotels in Guam.
Alternative flight arrangements have now been made for them to continue to Australia.
Passenger and Jetstar crew recovery will occur through a Jetstar A330-200 aircraft departing this morning from Sydney to Guam and returning to Brisbane International Airport.
Aircraft Engineers in Guam are currently inspecting the aircraft and Jetstar have both advised and are working proactively with relevant authorities.
Further customer enquiries can be made to Jetstar on 131 538 (Australia) and updates will be made at
AFAIK japanese pax looking to return to KIX will be accomodated on JL throughout today and tomorrow. The A332 SYD-GUM-BNE service should be departing sometime this morning.
What an eventful start to the day!
BD1959
Jun 10, 09, 4:21 pm
Once again, when we have a safety/maintenance type issue Jetstar is nicely embedded within the Qantas Group.
"Jetstar's corporate relations general manager Simon Westaway said the pilot who extinguished the fire was "very experienced''.
"He has over 12,000 hours in flight experience - he's a 14-year pilot and he's come out of Qantas, so they're a very experienced crew on the flight,'' Mr Westaway said.
"We've advised the relative authorities, we're working with them, and Qantas engineering are also working on it as well."
Source: The Age (http://www.theage.com.au/travel/cockpit-fire-forces-jetstar-emergency-landing-in-guam-20090611-c3vo.html).
Contrast that to whenever you need Customer Service .... We're not Qantas, we're not a full-service airline etc etc
BD
"Jetstar's corporate relations general manager Simon Westaway said the pilot who extinguished the fire was "very experienced''.
"He has over 12,000 hours in flight experience - he's a 14-year pilot and he's come out of Qantas, so they're a very experienced crew on the flight,'' Mr Westaway said.
"We've advised the relative authorities, we're working with them, and Qantas engineering are also working on it as well."
Source: The Age (http://www.theage.com.au/travel/cockpit-fire-forces-jetstar-emergency-landing-in-guam-20090611-c3vo.html).
Contrast that to whenever you need Customer Service .... We're not Qantas, we're not a full-service airline etc etc
BD
afterDawn
Jun 10, 09, 4:51 pm
Recovery has just been finalised.
JQ 7002 GUM-BNE will depart GUM at 1950 arrive BNE 0220+1. From there groundstaff will arrange onward connections to SYD and MEL, most likely on the first QF flights. Pax to OOL will be bussed.
JQ 7002 GUM-BNE will depart GUM at 1950 arrive BNE 0220+1. From there groundstaff will arrange onward connections to SYD and MEL, most likely on the first QF flights. Pax to OOL will be bussed.
Lonely Flyer
Jun 10, 09, 6:47 pm
Once again, when we have a safety/maintenance type issue Jetstar is nicely embedded within the Qantas Group.
"Jetstar's corporate relations general manager Simon Westaway said the pilot who extinguished the fire was "very experienced''.
"He has over 12,000 hours in flight experience - he's a 14-year pilot and he's come out of Qantas, so they're a very experienced crew on the flight,'' Mr Westaway said.
"We've advised the relative authorities, we're working with them, and Qantas engineering are also working on it as well."
Source: The Age (http://www.theage.com.au/travel/cockpit-fire-forces-jetstar-emergency-landing-in-guam-20090611-c3vo.html).
Contrast that to whenever you need Customer Service .... We're not Qantas, we're not a full-service airline etc etc
BD
Jetstar is not a full service airline- just accept it for what it is.
If you want full service do not fly a LCC.
Yet I am happy to know if I do choose Jetstar there are at least some experienced Qantas pilots involved.
"Jetstar's corporate relations general manager Simon Westaway said the pilot who extinguished the fire was "very experienced''.
"He has over 12,000 hours in flight experience - he's a 14-year pilot and he's come out of Qantas, so they're a very experienced crew on the flight,'' Mr Westaway said.
"We've advised the relative authorities, we're working with them, and Qantas engineering are also working on it as well."
Source: The Age (http://www.theage.com.au/travel/cockpit-fire-forces-jetstar-emergency-landing-in-guam-20090611-c3vo.html).
Contrast that to whenever you need Customer Service .... We're not Qantas, we're not a full-service airline etc etc
BD
Jetstar is not a full service airline- just accept it for what it is.
If you want full service do not fly a LCC.
Yet I am happy to know if I do choose Jetstar there are at least some experienced Qantas pilots involved.
chrisb
Jun 10, 09, 10:50 pm
I'm waiting for the day I get to fill out a customs form with...
Reason for Visit: "The Plane was on fire".
Reason for Visit: "The Plane was on fire".
cavemanzk
Jun 10, 09, 11:10 pm
I'm waiting for the day I get to fill out a customs form with...
Reason for Visit: "The Plane was on fire".
Some Lucky Qantas passengers last year got to put "Because there was a gaint whole on the side of the plane" :)
Reason for Visit: "The Plane was on fire".
Some Lucky Qantas passengers last year got to put "Because there was a gaint whole on the side of the plane" :)
hobarthoney
Jun 11, 09, 1:25 am
Jetstar is not a full service airline- just accept it for what it is.
If you want full service do not fly a LCC.
Yet I am happy to know if I do choose Jetstar there are at least some experienced Qantas pilots involved.
Exactly.^
If you want full service do not fly a LCC.
Yet I am happy to know if I do choose Jetstar there are at least some experienced Qantas pilots involved.
Exactly.^
nonce
Jun 11, 09, 1:41 am
I don't understand the issue with saying the bus driver has 14 years experience and was previously driving the busses at QF. Oh wait, wait, you get to have a little dig at JQ and QF over something, even through it looks like that JQ has done a pretty good job of service restoration under difficult conditions. [edited by willyroo - attack the argument not the poster.]
BD1959
Jun 11, 09, 3:53 am
I don't understand the issue with saying the bus driver has 14 years experience and was previously driving the busses at QF. Oh wait, wait, you get to have a little dig at JQ and QF over something, even through it looks like that JQ has done a pretty good job of service restoration under difficult conditions. [deleted]
As Voltaire once nearly said, nonce, I disagree with everything you say with respect to Qantas Group, but I will defend to the death your right to air your POV.
[edited by willyroo - attack the argument not the poster.]
Tell you what, just to keep you typing away (and Voltaire happy!) ... I'll see whether I can make it to the 1000 mark before every QP becomes an Orange Lounge .... oopsss.... there I go again!! .... 547 and counting ....
Now where did I leave my lemonade ... ??
BD
As Voltaire once nearly said, nonce, I disagree with everything you say with respect to Qantas Group, but I will defend to the death your right to air your POV.
[edited by willyroo - attack the argument not the poster.]
Tell you what, just to keep you typing away (and Voltaire happy!) ... I'll see whether I can make it to the 1000 mark before every QP becomes an Orange Lounge .... oopsss.... there I go again!! .... 547 and counting ....
Now where did I leave my lemonade ... ??
BD
DownUnderFlyer
Jun 11, 09, 7:33 am
Wrong thread, sorry.
og
Jun 11, 09, 2:08 pm
It is pleasing to see that JetStar is now able / willing to go into "service recovery" mode quickly -as evidenced by the reports of pax being offered flights back home or that alternate transport down to Oz was being arranged. This starkly differs from the horror stories of stranded pax that were headlined in the past year or more.
Perhaps JetStar now sees the need to get past the public perception of "low cost and no support".
Perhaps JetStar now sees the need to get past the public perception of "low cost and no support".
serfty
Jun 11, 09, 4:43 pm
Further information here:
http://www.news.com.au/heraldsun/story/0,21985,25623207-661,00.html
... The Melbourne pilot was flying at 12,000m from Japan to the Gold Coast when a loud bang and a white flash erupted from his co-pilot's windscreen.
"Never in all my years of flying commercial aircraft had I seen anything like it," Capt Banfield told passengers after landing the jet safely at Guam, almost halfway to its destination. ...
http://www.news.com.au/heraldsun/story/0,21985,25623207-661,00.html
... The Melbourne pilot was flying at 12,000m from Japan to the Gold Coast when a loud bang and a white flash erupted from his co-pilot's windscreen.
"Never in all my years of flying commercial aircraft had I seen anything like it," Capt Banfield told passengers after landing the jet safely at Guam, almost halfway to its destination. ...
nonce
Jun 12, 09, 3:57 am
I find it surprising that the ongoing sledging of a company is permitted even through it adds nothing to the post and does not serve any informational value.
I will leave you all to moan about how terrible JQ is and how bad a job QF is doing and so forth. I can assure you that many of you will reach 10,000 posts well before the Orange Lounges replace the QC however nothing I can post will change the factually incorrect yet robust opinion of many here that JQ is slowing (or quickly) destroying the world as we know it and should be stopped at all cost.
Yes, the fact that JQ performed service recovery and has clearly gone on the front foot on this issue has been lost.
[:)]
I will leave you all to moan about how terrible JQ is and how bad a job QF is doing and so forth. I can assure you that many of you will reach 10,000 posts well before the Orange Lounges replace the QC however nothing I can post will change the factually incorrect yet robust opinion of many here that JQ is slowing (or quickly) destroying the world as we know it and should be stopped at all cost.
Yes, the fact that JQ performed service recovery and has clearly gone on the front foot on this issue has been lost.
[:)]
d00t
Jun 13, 09, 1:34 am
Always wondered..... say you were on that jetstar flight and for some reason you were banned from enterring that country/no visa etc... what happends?
VH-RMD
Jun 13, 09, 2:23 am
a small windowless airport room and rubber glove, I imagine...
and then off to an illegal immigrant centre, no Hilton for you...
and then off to an illegal immigrant centre, no Hilton for you...
perthite
Jun 13, 09, 3:04 am
Always wondered..... say you were on that jetstar flight and for some reason you were banned from enterring that country/no visa etc... what happends?
AFAIK normally Jetstar would be responsible for returning you to where you came from. Also possible Jetstar would be fined by whichever country it was.
However, where there is an aircraft diversion, as in this case, there are often other procedures in place,and its done as a bulk thing rather than on an individual basis. This does depend on country though.
AFAIK normally Jetstar would be responsible for returning you to where you came from. Also possible Jetstar would be fined by whichever country it was.
However, where there is an aircraft diversion, as in this case, there are often other procedures in place,and its done as a bulk thing rather than on an individual basis. This does depend on country though.