American Express Membership Rewards - Awesome experience with AMEX Centurion Travel Service

Called to book some expensive UA domestic tickets.

Representative offered me same price as I had found online.

Representative then proactively offered to check if they could get me a *Alliance award on AC using my MR instead of me paying cash! I had no idea they would go to the hassle of doing this for you! (Had to provide my AC FF# & PIN to CTS).

Representative spent a full hour speaking with AC, and was able to get me award tix for the exact routing I wanted. I think AC rep even gave CTS a special discount (reduced award pricing) for some reason!

CTS rep stayed late (after shift-end) to finish my booking. CTS rep also found me great deal on inexpensive hotel and car rental.

CTS rep spent 2-3 hours total for a very small sale. CTS rep showed perfect accuracy and follow-through.

The entire transaction took me only 15 minutes (3 * 5-minutes calls).

I'd love to have the extension of the CTS rep for future travels;)

need the extension for the CST as well ;-) I have the Cen since 2000 and this year after repeateatly super poor service form Amex Travel I am ready to cancel...

My experience mostly older "experienced" counselers who think you as a traveller doesn't know anything and they know it all...I had to fight for 4 months to get $ 4,000.00 back for a charge they errenously made for a change on a full fare C class ticket (the CST even closed the inquiry once, had to get it reopened, unbelievable) and lots of hotel res problems.

Glad to hear someone has better luck

Having problems with my CTS rep also...taking over 1 month to find hotel accomodations in London for July and still have problems. They just check their own computer systems for booking and have failed to check with hotel for specials that hotels run during the summer. Seems like I had to inform them the hotel had the specials and they would then follow-up. I would follow-up myself but that would mean I have to call long distance to London to follow-up on each hotel that I'm interested in booking...
Can't the CTS realize that in this economy, even Centurion card holders are looking for the best deal and not just booking from a computer screen that tells only if a room is available???